I don't really think that there are adequate words to describe our experience at this hotel. The service was simply the best we've experienced anywhere in the world. The breakfast was outstanding and no request was too much for them. All of the team made suggestions and offered information and services we would never have thought to request - a small sample:
- pick up at the train station (not unique but was unique in that they were on time and waiting for us)
- employee noticed I was sitting in the lobby with my camera waiting for a sunset shot of the Matterhorn and he pointed out that if I was interested the sunset glow was already on the highest peak but down the valley
- relaxing classical music was turned on in the room when we arrived with mood lighting that helped us relax
- delivered our luggage the train station after our stay to meet us getting off of the Gornergrat train
Many, many others - too numerous to list here.
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- Also Known As:
- The Omnia Hotel Zermatt
- Omnia Zermatt