We stayed at Fleurs de Zermatt for one week and loved our stay there.
The hotel facilities are great. The rooms are well decorated. The ones with a view on the Matterhorn are even better but these deluxe rooms weren't all the same size. Our room was bigger than the ones other members of our family had. The spas area is great with the outside pool, the humid and dry sauna as well as the icy bath. The ski room to leave your gear is very convenient. The hotel is near the bus station to go to Matterhorn paradise (better take the bus at the train station 5 minutes away as it comes full in front of the hotel on busy days).
Breakfast was great and the buffet was always full every morning. The quality of the food was excellent and the women taking care of it was doing a good job. Tea, cakes, chocolate and other snacks were served between 4 and 6 PM. Fresh fruits and tea are always available around the place.
The staff of the hotel was very helpful and friendly. They advised us for the ski runs and lifts. They were always helpful if we needed to do a restaurant reservation or plan a cab. I advise you organise a pickup at the train station when you arrive. They have a free electric cab and even if the hotel is 5 minutes away from the station by walk, there is often ice and snow in the streets of the village.
The hotel could improve 2 things: the wifi internet is often slow or not working and the process to login is always painful and long. This is not acceptable for a hotel of this category. Finally, the owner of the hotel works there and is helpful when needed but could he could take example on his staff and use a little smile once in a while. All the rest was top class.
- Official Description (provided by the hotel):
- The 'Fleurs de Zermatt' will abound with the kind of delights that make a stay special: a pleasant, relaxed and harmonious atmosphere, modern, spacious rooms, the 'Matterhorn Lounge' bar, a 545-m² wellness oasis featuring in- and outdoor facilities, a breakfast room in which mornings become a special event, and to top it off, dazzling hospitality. ... more less
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