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“Awesome staff, very close to station”
5 of 5 bubbles Review of Hotel Sarazena

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Hotel Sarazena
Ranked #83 of 109 Hotels in Zermatt
Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Awesome staff, very close to station”
5 of 5 bubbles Reviewed 23 January 2014

The hotel is located approximately 5-7 minutes walk (with luggage, in snow) from the station, extremely convenient for big families with children. Although it can be slightly tricky to spot, once found we loved the location.

Rooms are rightly cozy, with enough space to not feel claustrophobic. Our rooms were well furnished with new looking upholstery and clean furnishings.

Staff were amazing, always friendly and helpful. My brother left his backpack at the lobby after checking out and we already made our way to the train station. One of the hotel's staff ran out after us to the train station to pass it to us in time.

Once again Sarazena, Danke!!!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CheckThatIn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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82 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
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  • English first
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English first
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 11 January 2014 via mobile

Really liked this hotel, they state they don't allow pets but when I called to ask they said they'd permit our small dog. This was a huge bonus.

The hotel is within 4 mins if main train station a little hint watch for the signs for SARAZENA HOTEL. Come out if main train station turn left and look for sign on the right.

Front desk were helpful, friendly and very nice. Rooms clean and well appointed. Breakfast wasn't huge but good choice of cold items (alpine breakfast).

The bar is small and don't stock a lot but we were out all the time. Rooms at back of hotel are on the Gornergrat bahnhoff our room was on second floor so almost in line with train. Rarely heard anything and would definitely come back.

Would recommend this hotel for families, couples and singles.

Stayed January 2014, travelled with friends
Helpful?
1 Thank FDeBlaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo
Level Contributor
128 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 24 November 2013

This is a typical alps hotel. Very nice, ran by a family. The rooms are clean and cosy. Loved the crew and breakfast. The hotel is right on the side of the train station where the Gornergrat departs. When we arrived in the train station there was a crew member waiting for us.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luko250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 15 October 2013 via mobile

Our rooms were spacious and quiet. So close to the station, that was great! Our rooms looked out on a platform I f the Gornergrut train, but that was fun and not a disturbance. Yummy Swiss breakfast, friendly staff, comfy duvets.
I would heartily recommend this hotel.

Stayed October 2013
Helpful?
Thank LouinZurich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 26 September 2013

For me this hotel represented good value for money in Zermatt, which is not the cheapest place to stay! A couple of minutes walk (maximum) from either the main station or the Gornergrat railway make it an ideal location. I don't visit a place like Zermatt to spend time indoors, so a comfortable bed, clean room and decent breakfast is what its all about for me. My room (although not huge) was clean and well furnished, the en-suite bathroom was to a good standard, and the continental breakfast excellent. Staff in my experience were friendly and helpful, I would have no hesitation returning in the future.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JEBreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 4 August 2013

Very nice hotel at a distance of just 2 mins walk from the Zermatt station. A beautiful street leads to the hotel. The rooms are quite spacious with all amenities. Each room has a beautiful and spacious balcony to it. Our room gave us a direct view of the Matterhorn and it was really amazing. The restaurant of the hotel is very beautifully set in pastel shades of upholsteries. The breakfast spread was good and tasty. Would recommend this hotel and next time if I happen to visit Zermatt, I would love to stay here again.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RahulS2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessheim, Norway
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 4 July 2013

Just 100 meter from the railwaystation you will find Sarazena. It is a quite and I belive family run hotel. We got a large room with a blacony facing Matterhorn. Most of the rooms has balcony. Free internet. Lovely staff.

The hotel is also located just next to the main street (pedestrian) in Zermatt.

The only problem is the breakfast - to my point of view is a bit spartanious. This should have been taken better care of.

Room Tip: Rooms in the upper floor gives you the best view of the mountain, included Matterhorn.
See more room tips
  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leiftaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Sarazena

Property: Hotel Sarazena
Address: Bahnhofplatz 14, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Room Service Shuttle Bus service
Hotel Style:
Ranked #83 of 109 Hotels in Zermatt
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Sarazena 3*
Number of rooms: 21
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