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Lavinia P

Uhmmm no AC 😬😬🥵🥵

2.0 of 5 bubblesReviewed 19 Jun 2023
So, be prepared this hotel has no AC. 😬😬😬. Rooms are clean, big, and very modern. The funny part is it is located next to a maternity hospital so the women give birth and then they leave the hospital and come to the hotel restaurant and bring their baby in a basket put it on the table and drink wine. An interesting sight to see .😬😬. Front staff was very nice. Restaurant staff not so much. You can tell they don’t like foreigners.
Date of stay: June 2023
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Reviews (121)
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All reviews hotel staff short stay recommend this hotel newborn metro stops
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8 - 13 of 121 reviews
Reviewed 17 September 2022

Excellent while having a meeting in the nearby CHUV. Everything functions, it was (very) clean, but rather basic including the breakfast. Quite friendly staff. And, yes, Swiss efficiency, even with the French touch...

Date of stay: September 2022
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Philip P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 July 2022 via mobile

A perfectly fine hotel with a hotel staff that spoke English well. We had a good stay and for the price it was amazing with the metro really close. The stay even included a public travel pass for going to and from the downtown city.
The hotel is a bit special in that it actually is a patient hotel with people staying with newborns and people being in the hospital. So we were s bit in doubt of how that worked and if we even welcome. But we stayed there for 2 nights and had a great time the vibe is just a bit odd and we felt out of place.
The breakfast included gluten-free options and was great.

The hotel has a fine restaurant that was adequate and at a good price. The restaurant staff didn't speak much English so with a bit of help and Google translate it went fine and with a little knowledge of French it will go fine.
Was a bit weird that even when they knew we mostly spoke English and German then those waiters didn't serve us but only the once that knew other languages.

We had an amazing stay in Lausanne but felt a bit out of place.

Room tip: Hotel tax and parking needs to be paid for Hotel is mostly a patient hotel but also a regular hotel.
Date of stay: July 2022
Trip type: Travelled with family
Thank TravelMibn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 February 2022

I stayed at this hotel with a friend on a short trip to Lausanne. It was impeccably clean, the staff was friendly and efficient, and the rooms were large, warm, quiet and comfortable; it even had a partial view of the lake! The breakfast was self-service and had a large variety of Swiss goodies. It was also quite near the city centre, and easily reachable from the railway station by metro line no.2 (5 stops). To top it all, it was very reasonably priced.

I can imagine that some people find the hotel decor too "clinical" but it did not affect me at all. I would recommend this hotel without reservation.

Date of stay: February 2022
    • Value
    • Rooms
    • Service
Thank vitadelmondo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Béatrice Canuto, Service clients/Réception at Hotel des Patients, responded to this reviewResponded 23 May 2023

Thank you for the great review on your stay with us! We look forward to welcome you again at any future trip to Lausanne.
Yours sincerely,
Béatrice Canuto
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2021

As others have already said, the concept of this hotel is to mix hospital guests with outside guests - and we think it really works! We had a lovely corner room for the three of us. Really spacious with lots of storage, a huge bathroom and comfy bed and sofa bed. Great views of the lake and the cathedral spire too.

Breakfast was really good too with an extensive selection of good quality products. We all enjoyed eating there and covid rules of the time were well-respected. Oh and the whole place (even the car park) was super clean.

We booked for there Nuit des Musees and with the Lausanne Transport Card and the CHUV metro just a 2min walk away we got to all the museums we wanted to visit easily and for free.

Thank you and we would definitely book again.

Room tip: Best views are higher up on the town centre side
Date of stay: September 2021
    • Sleep Quality
    • Rooms
    • Service
Thank CaroFace
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stéphanie Abel, Directeur général at Hotel des Patients, responded to this reviewResponded 27 December 2021

Dear Madam,

We thank you for your lovely and detailed feedback!
We are glad to hearing from you and would really like to welcome you again.

We send you our best regards,
Samia - Reception team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2021

I really recommend this hotel,
It is intended to host mainly families and persons who visit the hospital CHUV but it as a great Price/value
The rooms are modern and very clean
Included in the stay you will receive a ticket to take de metro for the duration of your stay , a nice plus.
It is a quality hotel and if you are lucky to stay in the 4 and 5th Floor on the lake side you can enjoy a nice view
Staff was always friendly and hepful

Breakfast could be improved
Parking is 20CHF per night (you can get a weekticket for 7 days of parking for 70CHF directly in the CHUV parking. Ask at the CHUV parking operator on the CHUV parking 4th floor)

Room tip: Ask for a room in the higher floor on the lake side If staying longer park the car in CHUV Parking and ask there for a weekcard (70CHF)
Date of stay: August 2021
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank FlorianKop
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stéphanie Abel, Directeur général at Hotel des Patients, responded to this reviewResponded 4 January 2022

Dear Mr. Florian,

Thank you very much for your great and complet feedback and for choosing our hotel for your stay.
It is a really pleasure to read your kind words and we feel honored to hear that you enjoyed our hotel and our staff.
Hopefully we will have the pleasure to welcoming you soon again in our hotel.

Best regards,

Shpresa
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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