We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Smelly hotel room”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
ibis Lausanne Centre
Ranked #9 of 46 Hotels in Lausanne
Certificate of Excellence
GreenLeadersBronze level
Reviewed 11 March 2014

When we arrived there was a strong perfumed smell which we realised was coming from a diffuser in the room, so we turned it off. After a while of sitting on the bed we could smell cigarettes which later on in the night we realised was actually the sheets and mattress. It was disgusting and actually woke me up choking in the night. The view was of the street and you can't even open the window to get fresh air from the smoky smell. Breakfast was expensive so we didn't buy. The tv didn't work, we asked the staff about the area and they didn't seem to know. We wouldn't recommend this hotel or return. We expected more.

Stayed: August 2013, travelled as a couple
Thank NFH48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLAUSANNE, Directeur général at ibis Lausanne Centre, responded to this reviewResponded 15 March 2014

Dear guest,

Thank you for taking the time to tell us about your experience at the ibis Lausanne Centre hotel.

We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We know the smell of cigarette is very unpleasant in a room and it's for this reason that our establishment is 100% non-smoking. Unfortunately, some guests don't respect this rule and smoke in thier room during the stay.

Concerning the TV, we changed our system and we now have a lot of channels, including TV channels.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Jonathan Del Torchio
Assistant Manager
Hotel Ibis Lausanne Centre

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,138)
There are newer reviews for ibis Lausanne Centre
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

167 - 173 of 1,138 reviews

Reviewed 2 March 2014

The bed in this hotel was one of the most comfortable I have stayed in. The location was only a couple of blocks from the metro and was easy walking distance from many shops and restaurants. The free public transportation pass was very useful. My only complaint was the way the free internet worked. I was able to get on the internet one day but not the others I was there.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Justin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLAUSANNE, Directeur général at ibis Lausanne Centre, responded to this reviewResponded 9 March 2014

Dear Guest,

We thank you for your comments regarding your stay at Ibis Lausanne Centre hotel.

It is always a pleasure to receive a positive feedback for our staff members who work everyday to give you satisfaction.

As you wrote it, our location in city center is an advantage to visit Lausanne easily without use a lot of public transports.

Concerning your complaint with the internet connection, we are working on a new process with all explanations to connect without any problem.

Once again, we thank you for your feedback and we hope to welcome you again as soon as possible.

Yours sincerely,

Jonathan Del Torchio
Assistant Manager
Hotel Ibis Lausanne Centre

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2014

This hotel is very near the city centre, it is a very practical location. You are provided with a bus pass and free wifi. The hotel is very clean, it seems new, furnishing is modern. I had the impression that it had customers rather on the younger side. There seem to be jams when checking out but I avoided that by paying in advance the evening before. The staff was young and very kind. The room was big and there was no noise. I came before check-in time and they kindly kept my luggage while I did some business. There was only one room left when I reserved and it was the one for handicapped people. Avoid this one one if you are not handicapped, the bathroom has a few inconveniences.

  • Stayed: January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JackSparrow01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLAUSANNE, Directeur général at ibis Lausanne Centre, responded to this reviewResponded 5 March 2014

Dear Guest,

First, we want to thank you for your comments regarding your stay at Ibis Lausanne Centre hotel.

Our staff do the best everyday to better serve you and keep our hotel like a new one.

For your future stay, you have to know that you can add breakfast the morning even if you already paid your room. You will pay it when you will have breakfast without any problem.

Once again, we thank you for your comments and we hope to welcome you again as soon as possible.

Best regards

Jonathan Del Torchio
Assistant Manager
Hotel Ibis Lausanne Centre

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

Very comfortable stayed 4 nights with the family. Sleeping quality was great. Great heating and friendly staff. Staff speak a variety of languages. Super great hotel. Location is close to everything , restaurants and shopping. Close to bus station. Amazing stay. Thanks

Stayed: February 2014, travelled with friends
Thank Akila W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLAUSANNE, Directeur général at ibis Lausanne Centre, responded to this reviewResponded 18 February 2014

Dear Guest,

First, we want to thank you for your comments after your stay at Ibis Lausanne Centre hotel.

It's always a pleasure to receive a positive feedback from our guests.

Our staff work hard everyday to better serve and your word will push them to continue in this way.

Once again, we thank you and we hope to welcome you again as soon as possible.

Best regards

Jonathan Del Torchio
Assistant Manager
Hotel Ibis Lausanne Centre

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2014

Hotel is very modern. Much better than some of the older ibis hotels in Europe. Delicious breakfast buffet.

Location is ideal, shopping district is very close and also the cathedral. Hotel offers free public transportation card for the duration of the stay. I stayed one night in the hotel. For a short stay in Lausanne, I recommend to visit the Olympic and l’Art Brut Museums. Good place for drinks and beers is ‘King Size Pub’ nearby.

Good value for money. Overall very pleasant stay, friendly staff.

  • Stayed: February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank FirstW0rldPr0blems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLAUSANNE, Directeur général at ibis Lausanne Centre, responded to this reviewResponded 17 February 2014

Dear guest,

We thank you for taking time to write a comments on Tripadvisor further your stay at Ibis Lausanne centre.

We are happy that you enjoyed your stay in Lausanne and appreciated our city !

We will of course share your comments with our team !

Looking forward to welcoming you soon

Best regards

Stéphanie Abel
Hotel Ibis Lausanne centre
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2014

A few minutes by taxi or bus from the train station and well situated to explore this hilly city on foot. outstandingly helpful and friendly staff. clean and functional rooms, comfy beds, handicapped accessible bathroom on request. Decent breakfast and hotel bar available. Would definitely return. several godd restaurants close by.

Room Tip: out back better.
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Travelling_J71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLAUSANNE, Directeur général at ibis Lausanne Centre, responded to this reviewResponded 18 February 2014

Dear Guest,

Thank you to share your comments on TripAdvisor after your stay at Ibis Lausanne Centre hotel.

Our team do the best each day to better serve you and give you more satisfaction. Please rest assured that we will share your comments with them.

As you wrote it, our location allows to visit all the city easily without use a lot of public transports.

Once again, we thank you for your comments and we hope your future stay will be pleasant as the previous one.

Best regards,

Jonathan Del Torchio
Assistant Manager
Hotel Ibis Lausanne Centre

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

I booked this hotel when in Lausanne for a conference - 3 days. Rooms and service is good. Location excellent. Short walk from metro station. If you want can even walk to the city centre. However, if you are going to take breakfast as I did you may be disappointed. They have the same cold breakfast menu everyday. Hot options such as fried egg, sausages, bacon, hashbrown are NOT served. There is cereal, bread and spreads, fruits, yogurt that is about it. Boiled eggs are also available with cold meat and cheese. Though I am happy with the hotel and service I think they need to have more options for breakfast menu

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TR R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lausanne hotels
0.2 mi away
Hotel du Marche
Hotel du Marche
#12 of 46 in Lausanne
322 reviews
0.7 mi away
Agora Swiss Night by Fassbind
3.4 mi away
ibis budget Lausanne Bussigny
ibis budget Lausanne Bussigny
#2 of 3 in Bussigny-pres-Lausanne
418 reviews
Show Prices
Show Prices
Show Prices
3.2 mi away
ibis Lausanne Crissier
ibis Lausanne Crissier
#1 of 2 in Crissier
429 reviews
3.8 mi away
Novotel Lausanne Bussigny
Novotel Lausanne Bussigny
#1 of 3 in Bussigny-pres-Lausanne
850 reviews
1.2 mi away
Movenpick Hotel Lausanne
Show Prices
Show Prices
Show Prices

Been to ibis Lausanne Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about ibis Lausanne Centre

Address: rue du Maupas 20, Lausanne 1004, Switzerland
Phone Number:
Region: Switzerland > Canton of Vaud > Lausanne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#2 Best Value Hotel in Lausanne
#4 Green Hotel in Lausanne
#4 Romantic Hotel in Lausanne
#6 Business Hotel in Lausanne
Price Range: £69 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — ibis Lausanne Centre 2*
Number of rooms: 125
Official Description (provided by the hotel):
The Hotel ibis Lausanne Centre is 100% non-smoking and is located in the city center just 20 minutes' walk and 5 minutes by bus (no. 3 or 21, St Roch stop) from the CFF train station. The old town, Lake Geneva and the Olympic Museum are 1.9 miles (3 km) away. The hotel has 127 modern, soundproofed and air-conditioned rooms, a 24-hour bar for a spot of relaxation and an undercover private car park with 32 spaces (surcharge, non-reservable). Guests can enjoy free public transport and WIFI. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travel Republic (UK), Booking.com, Expedia, Agoda, Evoline ltd, HotelQuickly, Cancelon and 5viajes2012 S.L. so you can book your ibis Lausanne Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ibis Lausanne Centre Hotel Lausanne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing