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geshrwh
New York

Great stay in Lausanne

5.0 of 5 bubblesReviewed 2 Dec 2023
The hotel is walking distance from train station and metro. Staff most helpful. Room was great as was the restaurant. We were given a free metro pass to go to the castle area and historic area. I would very much recommend a stay at this hotel.
Date of stay: October 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mirabeau Lausanne, Autre at Hôtel Mirabeau Lausanne, responded to this review
Responded 4 Dec 2023
Dear geshrwh,
I warmly thank your for your great review.
We have taken note that you particularly appreciated the location, the friendliness of the team, the comfort of your room and the quality of the restaurant.
We look forward to hsoting you back in a near future.
Thank you for your recommendation.
Kind regards
Joris Barbotin
Director
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (441)
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8 - 13 of 441 reviews
Reviewed 16 November 2023

Warm staff at reception, individual rooms with period colours, lovely little bar downstairs. Breakfast buffet is worth the money. Would highly recommmend for anyone wishing to stay centrally and who appreciates an older world charm and flair.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank HongKongFrenchie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mirabeau Lausanne, Autre at Hotel Mirabeau Lausanne, responded to this reviewResponded 17 November 2023

Dear HongKongFrenchie,
I warmly thank you for all your great comments and recommendation.
We look forward to welcoming you back in a near future.
Kind regards
Joris Barbotin
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2023

This is the nicest, classiest hotel we stayed in during our 15 days in Switzerland. Our junior suite was roomy, attractive, well-equipped, and comfortable, with a beautiful bathroom and a balcony with a view of the lake in the distance. The staff was great, and we enjoyed their restaurant. It is about a 10-minute uphill walk from the train station (use your GPS).

Room tip: It is a fairly short bus ride away from Chillon Castle in Montreaux, which is authentic and interesting, but has A LOT OF STAIRS!!
Date of stay: September 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank dustinc4412016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mirabeau Lausanne, Autre at Hotel Mirabeau Lausanne, responded to this reviewResponded 10 November 2023

Dear dustinc4412016,
I warmly thank you for your great review and comments.
We have taken note that you particularly appreciated the comfort of your room, the friendliness of the team and the quality of the restaurant. We look forward to welcoming you back in a near future.
Kind regards
Joris Barbotin
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2023 via mobile

Stayed for one night. On arrival the guy in reception was super friendly and helpful. Makes such a difference when hotel staff make you so welcome! Likewise, when departing the hotel, nothing was too much hassle for the reception staff!

Thanks for a very enjoyable evening!

Date of stay: August 2023
Trip type: Travelled on business
1  Thank 0590
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mirabeau Lausanne, Autre at Hotel Mirabeau Lausanne, responded to this reviewResponded 14 August 2023

Dear 0590,
Thank you so much for your great review and comments.
We look forward to welcoming you back in a near future while travelling to Lausanne.
Kind regards
Joris Barbotin
director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2023

Started off badly. We arrived with a tour group at about 7pm on 17 June tired and hungry. At our previous hotel on the tour, we were given a lovely welcome by the hotel manager, but this time we were greeted by a very grumpy young woman and when I stated that we had a reservation for dinner, she said very abruptly “the restaurant is full”, I said again we have a reservation. She said “you will have to speak to your tour director ”. Luckily our marvellous tour director went to the restaurant and confirmed our reservation whilst we went to our room. Subsequent dealings with other reception staff found them friendly and helpful. We had our meal outside on the terrace. The service was good and so was the meal, if a little expensive. The room was small but had everything you needed. Comfortable bed, small balcony, air conditioning, blackout curtains plus exterior roll down blind, so no noise from outside. Nice touches like slippers, shampoo, shower gel etc and magnifying mirror in bathroom. Free bottle of water and a fridge. Large TV with British channels including BBC 1. Good polite service at breakfast with both hot and cold buffet options, including scrambled eggs, smoked salmon, cheeses, yoghurts, cereals etc. Evening meal with our tour was a fixed menu outside on the terrace, good quality food and when I stated I didn’t like the gratin potato on the menu, they readily replaced it with boiled potatoes. The service was friendly and efficient. However, if you are of limited mobility, this hotel is a 10-15 minute walk up hill from the train station, but I think you could probably take a bus. It is a 20 minute walk downhill to the lakeside. Return journey uphill or by using the metro and a walk or bus.

Date of stay: June 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Diane W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mirabeau Lausanne, Autre at Hotel Mirabeau Lausanne, responded to this reviewResponded 21 June 2023

Dear DisneyDi62,
I thank you for taking the time to post your review.
We have taken note that you particularly appreciated the comfort of your room, the quality of the restaurant and the buffet breakfast. Please accept my apologies for the welcome you received on arrival, which was not at all up to our quality standards. We look forward to welcoming you back while travelling to Lausanne.
Kind regards
Joris Barbotin
Director

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Reviewed 10 June 2023

I have very mixed feelings about our stay at this hotel. The welcome and the Customer service we received at check in were fantastic. The lady at the desk was most helpful and did all she could to assist us. Great start. The room was fine for our needs, very comfortable beds and everything we needed. After that not so good. Service in the restaurant is pretentious to say the least. If they don’t like the look of you, you are ignored. If they like you, you are fawned over. All reminiscent of Basil Fawlty really. The was fine, nothing exceptional but nice overall. Then the breakfast…….
We had a very early start so we booked an early bird breakfast box for 6.00am. There is signage in the lobby that you simply order your box at reception, which we did. Nowhere on the sign and at no time when I ordered it was it explained that you had to collect the box yourself from reception. We assumed incorrectly that it would be delivered to our room. By 6.15 and no sign of its being delivered we went to reception to be informed it was there awaiting us! The signage said croissant and coffee, plus fruit and yoghurt. The croissant was replaced with 2 stale and dry ham and cheese sandwiches and an empty cup, presumable for coffee, where from? By now we were going to be late for our early train so we checked out and left, but very unhappy, in a rush and without a nice breakfast.
As I said, mixed feelings, mixed review. Started great, ended badly.
Hotel is in a great location, close to all forms of transport and the rooms are nice.

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Philby58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mirabeau Lausanne, Autre at Hotel Mirabeau Lausanne, responded to this reviewResponded 12 June 2023

Dear Philby58,
Thank you for taking the time to post your comment.
We have taken good note that you greatly appreciated the welcome and the comfort of your room.
Please accept my apologies for the takeaway breakfast. We will now rectify the description and also mark that it must be collected at reception. Please contact me for breakfast refund!
Kind regards
Joris Barbotin
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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