Having stayed several times at this hotel for many many years (over 50), it is sad to see that the only thing that remains qualitative is the architecture and the garden. The service in the lobby is extremely slow and unprofessional. Had to wait for over 20 minutes to receive a simple tea and coffee order for 2 persons and on top of that, another 30 minutes to pay. Unacceptable, especially as is this was the case most of the time. One has the impression that students from hotel schools are used in order to save money and hence the "quality" of the service. The food is really nothing to write home about. Expensive for very average food. The Sophie Pic restaurant is nice but the prices too high, bearing in mind that Mrs. Pic is never there. The once voted best Spa is also declining. No steam in the hamam, low temperature in the sauna, only huge towels available on some days. The products, shampoo, soap etc. in the Cinq Mondes Spa are not Cinq Mondes products but just any vulgar product. How can Cinq Mondes accept to give their name to such a Spa? Newspapers are rarely available before 9am. An entry of ice-cold water in one corner of the indoor pool makes the pool experience disagreeable. And when questionning the manager, the reply was once that they cannot control it and another time the answer was that only water of the same temperature as the pool was being injected (which is not true...). Well, it remains a beautiful place, just a shame that it doesn't offer 5* service any longer.
- Official Description (provided by the hotel):
- Located in 10 acres of private gardens on the banks of Lake Geneva, only 40 minutes from Geneva Airport, the elegant Belle Epoque buildings of the Beau-Rivage Palace, a Leading Hotel of The World, command breathtaking views across the lake and Alps. The 168 guest rooms and suites are richly appointed and offer the utmost in elegance and comfort. Luxury 8 Executive suites were created to be different and unique in style. The restaurants provide guests ample cuisine from which to choose. From the 2 Michelin star restaurant “Anne-Sophie Pic au Beau-Rivage Palace” to the “Cafe Beau-Rivage”, the Italian restaurant “L’Accademia” and the refined sushi restaurant “Miyako Lausanne”. The Cinq Mondes Spa offers pure relaxation on over 1,500 square meters; discover the beauty rituals from the world over. The Beau-Rivage Palace provides impeccable service including also a special kids program to make your stay truly unforgettable. ... more less
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- Also Known As:
- Beau Rivage Palace Lausanne