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“Cool castle hotel, high price, good quality, poor service...”
Review of Chateau d'Ouchy

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Chateau d'Ouchy
Ranked #7 of 45 Hotels in Lausanne
Certificate of Excellence
Reviewed 28 August 2013

We had to spent 2 nights in Lausanne, one in this hotel, another in angleterre & residence located next to it. Actually it was my birthday when we were at this hotel. The parking was fool of cars (mostly they came to the local restaurant and bar) and we had to drive to the public car park, which wasn't very convenient... The reception is well designed . The room ewe had was really nice and big with huge bathroom overlooking the lake. In the evening before my birthday we went down to a hotel bar and decided to have a glass of champagne... We waited to be served for 30!!! Minutes (the price for one glass was about 30 chf:) although there weren't any people in the bar . So if you want to have a drink, go somewhere else... The breakfast was pretty good, in the morning we ordered a bottle of champagne and birthday cake and they managed to bring it on time to our room... Overall I should say the location and castle hotel is really good but beware of the service...

Stayed: August 2013, travelled as a couple
Thank Ivan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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149 - 155 of 436 reviews

Reviewed 28 August 2013

Very nice hotel great location walking distance to shops and resturants. Lovely hotel by the water
Nice rooms well 2 out of our 4 rooms were nice and spacious.
Food was nice in the resturant. Very expensive hotel to stay at. Internet was good.

  • Stayed: August 2013, travelled with friends
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Thank carolm37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2013

Family of four and we stayed in a Deluxe Suite with a terrace. Wasn't cheap (around CH 400), but it was an AMAZING room (and we're kinda picky). In an 800-year old tower with a spacious terrace looking out onto the lake. And the room itself was spacious and very well appointed. We didn't want to leave the room. Perfect in every way. Service was solid, as was the breakfast, which you could take on the outdoor patio near the water (beware of the birds). Location was perfect. Relaxed Ouchy was an easy, clean tram (runs every 5 or 10 minutes) to the city center.

Would definitely stay there again if in Lausanne.

  • Stayed: August 2013, travelled with family
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Thank SND138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ouchy, Directeur général at Chateau d'Ouchy, responded to this reviewResponded 24 September 2013

Dear Sir,

Thank you for sharing your review. I'm happy to hear you enjoyed your stay with your family and enjoyed our wondering Terrasse Junior Suite in the tower

I hope to welcome you back on your leisure travels with your family to Lausanne.

Best,

Pablo Pizarro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2013

This is a lovely hotel right on the lake. We sat outside to eat breakfast and the views were wonderful. Breakfast itself was only ok. We felt it was expensive for what it was. The rooms are lovely. We had a big bath, separate toilet and plenty of space. Nice shower over the bath. Lovely toiletries etc plus bath robes. The only thing missing was an evening make up service. Nice towels as well. Staff were pleasant and helpful.
The whole area is delightful and we would go back to both the area and the hotel.

  • Stayed: August 2013, travelled as a couple
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Thank slleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2013

loved our stay at castle d'ouchy, a very nice castle hotel situated right on take Leman. Hotel was right at the ferry terminal and metro station in front. Rooms are modern and chic. Will not hesitate to go back.

  • Stayed: April 2013, travelled as a couple
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Thank MartyQC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2013 via mobile

views were gorgeous. We were in best suite in hotel . The Rivera suite. . In the tower with lift. It was a hotel upgrade. Windows opened and it was completely soundproof when they were closed. Thet were a lift right outside the door for the suites use. Breakfasts were very good.

A little stingy with bars of soap but that is a minor complaint. Staff was not friendly but not rude either. it was a fantastic stay.

  • Stayed: July 2013
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Thank Warrior9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2013

I have stayed several times in this hotel when visiting Lausanne on business. The location is excellent but service is average....the laundry takes at least full 24h to be returned regardless when you deliver, the breakfast in charged with 35 CHF on top of the already hefty room price...pretty expensive for a coffee and a croissant...The terrace bar is quick in service but also overpriced..So overall the decision to stay or not in this hotel is very much dependant on the price you can get considering the nice location....

Room Tip: Rooms on the port side not looking towards the road...and upper floors.
See more room tips
  • Stayed: July 2013, travelled on business
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Thank grbr07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ouchy, Directeur général at Chateau d'Ouchy, responded to this reviewResponded 24 September 2013

Dear Grbr07,

Thank you for your feedback. I am sorry to hear that we did not meet your expectations and your stay was not enjoyable. I would be happy to discuss your stay personally with you, and can be reached at pablo.pizarro@chateaudouchy.ch or +41 21 331 32 32. I look forward to speaking with you soon.

Best,

Pablo Pizarro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau d'Ouchy

Address: Place du Port, Lausanne 1006, Switzerland
Region: Switzerland > Canton of Vaud > Lausanne
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Lausanne
#5 Romantic Hotel in Lausanne
#6 Luxury Hotel in Lausanne
Price Range: £139 - £293 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Chateau d'Ouchy 4*
Number of rooms: 50
Official Description (provided by the hotel):
The Château d’Ouchy, a real haven of tranquillity nestled on the shores of Lake Geneva, is an unmissable destination for those looking for a stunning residence that is out of the ordinary. This charming residence houses 50 rooms, each one full of character with a fairy-tale atmosphere combined with modern comfort and conveniences, including 10 Junior Suites and three Suites with an enchanting castle tower feel. ... more   less 
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Also Known As:
Le Chateau d`Ouchy Hotel Lausanne
Le Chateau d Ouchy Lausanne

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