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Lausanne Palace
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Reviews (678)
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All reviewshavana barsushi zencote jardingrand hotelgreat spabrasserie restaurantjunior suiterenovated roommini barexcellent hotelswiss hospitalityroom serviceleading hotels of the worldthe heart of the cityclassic hotelold world charmspa facilities
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186 - 191 of 678 reviews
Reviewed 9 August 2014 via mobile

A truly beautiful hotel, situated on a hill, with breathtaking views and a world class spa. The hotel inside is immaculately kept, and everything is running like clock work. I'm certain this can be attributed to brilliant management. The room was clean and perfect, I could not have asked for better. The spa area is so perfectly kept and clean too with a sparkling pool and sunny outside terrace. I really recommend this hotel highly. Only one small annoying thing was the teens shouting and being loud outside at 2am interrupting my beauty sleep... Nevertheless, the excellent staff and grandeur of this hotel made up for everything else. Thank you for a wonderful stay.

Stayed: August 2014, travelled as a couple
Thank GreatExpectations2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LausannePalace, Director of Sales at Lausanne Palace, responded to this reviewResponded 19 August 2014

Dear GreatExpectations2,

Thank you for your wonderful comment, it is always a pleasure to see our guest enjoying their stay.

We are hoping to see you back soon, this time hopefully without teens shouting next door.

Best regards,

Alexandra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

A grand hotel in every way. Positives-our room...the staff are superb, all friendly and very well trained, concierge invaluable in recommending good restaurants and places to visit...tried two of the hotels restaurants (the brasserie and cote jardin) and very happy with the food and service...LP bar excellent in choice of drinks (and cuban cigars) and a buzzing ambience in the evening.
Negatives-habana bar was closed until september (wish i had known, but adjacent smoking room was open) and my perennial bugbear of finding only a buffet breakfast offered by the hotel.Overall we loved the hotel and

Room Tip: Modernised higher floor rooms with a lakeside view are the ones to go for
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank baljinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

This is a Leading hotel of the world.Excellent hotel right in Middle of town.Beautiful hotel and excellent service .Cocierge Was very helpful and knowledgable.Had a plug ready and always were anticipating our needs.The room was very nice with heavenly beds and all the luxuries expected. Electrical pant press,Towel warmers and excellent toile terries.Wi Fi needs to be better and would have liked tea and coffee makers in room as saw them even in a 4 star hotel.Restaurants need more vegetarian and healthy choices.Hotel is about a mile from the Geneva lake.

Room Tip: Choose rooms with a view of the mountains or the lake.
  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Ajay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

Arrived early (11:00 am) was told that room as not ready but could upgrade to a junior suite for a small difference (less than 20% than the excellent rate I had). Well done for the receptionist who earned a little extra for the hotel for an unsold suite and made me feel better.

Doormen were excellent throughout Parking the car and bringing it up as and when needed. Well done.

Concierge from Mexico was very efficient getting local information needed.

Suite:
Nice modernised room. Excellent bathroom.
Bellboy who bought suitcases up to the room came with an adaptor in hand. Not needed as we had ours, but great anticipation as normally when you arrive your devices are in desperate need of charge and you need an adaptor. (Soon maybe we will have USB adaptor/sockets in rooms so all we need to do is plug in our USB cables & hopefully the IT industry will not change from USB to something else).
Free TV channels were plenty but limited in the Kids section in English.
Great shower Box.
Mini-Bar was free. Good point though stock was limited but sufficient though more water maybe appreciated. Also fridge temperature maybe colder as drinks were not cold enough.

Room Service:
Ordered dinner. Small misunderstanding in order as ordered pasta Napolitana and it came Bolognesa. My son was Ok anyways so not a major problem. Small mistake, but waiter offered to change immediately but we kept it. Vegetable soup was excellent. Club Sandwich was Ok (nothing special for the hotel I was in). Food was well delivered and trolley was perfect with nothing missing. Maybe the sandwhich should have come up covered though sometimes when covered the bread gets too soggy. Some places send you a small cup of soup, here there was enough for 2/3 bowls. Excellent. Size of orders was huge.

Brakfast Buffet:
Good service and good selection.
Chef on cooking section seemed junior and lacking in confidence. Maybe he was a new or an intern, if thats the case he should not be left alone in his first days as though he showed kindness and will he seemed not able of coping with orders (not full at all).

Check-Out: Efficient.

Did not use facilities (Restaurants or Spa)

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank Raju B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

The Lausanne Palace & Spa is a five stars perfectly located in the centre of the city. Every time, I go back to my home country I choose to stay in this hotel.

This time I went for professional reason, and I have the chance to have a junior suite. Room is big, with a impressive bathroom (shower and bath, lot of products proposed by the hotel). The mini bar is free (water, coke and orange juice mainly). WIFI is free in all the hotel and in the room.

The service also is extremely professional and kind. They always try to satisfy the client. In addition, amenities are also excellent. Fitness, swimming-pool, spa, restaurants (with a chef star).

Nothing more to add except that you should go if you visit Lausanne.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Service
1  Thank Lugano22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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