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Reviews (715)
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All reviewshavana barsushi zencote jardingrand hotelgreat spabrasserie restaurantrenovated roomroom servicejunior suitemini barswiss hospitalityexcellent hotelleading hotels of the worldconcierge staffthe heart of the citylake genevaold world charm
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8 - 13 of 715 reviews
Reviewed 3 weeks ago

We recently stayed there for a short weekend trip. Beautiful property with top notch service, especially Matthew and the concierge team were very helpful throughout our stay. Also I want to thank the hairdresser team who threw in a free head mask/ massage because they had a delay and I had to wait 20 min, it was a nice gesture. The rooms are very spacious and the hotel itself is well located.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank foodlovetravel2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Great Hotel with attentive service in a great location . Great bar and restaurant , rooms are very nice and clean , so bathrooms . Mix of old with new but never out of place . I will definitely come back . Thanks

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank slupi2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LausannePalace, Responsable relations clients at Lausanne Palace, responded to this reviewResponded 2 weeks ago

Dear Guest,

We appreciate your comments regarding your stay at Lausanne Palace & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, who will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

It was my second stay in this hotel. I love the rooms for their size, cleanliness and interior. They have nice SPA and a great Sushi Restaurant and Bar. Staff are extremely friendly and courteous. A great place to stay also for a family trip

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank uweo1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LausannePalace, Responsable relations clients at Lausanne Palace, responded to this reviewResponded 3 weeks ago

Dear Guest,

We appreciate your comments regarding your stay at Lausanne Palace & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, who will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.
Sincerely yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

The hotel: Excellent unpretentious staff, beautiful property, and comfortable rooms. Had a renovated room with street view on the third floor. Room amenities included free daily access to the room refrigerated bar. When asked to replace content with water and juices, they willingly replaced soda and beer with healthy juices, sparkling and still water. Bed was firm and comfortable, bathroom amenities were ample. Although the room a/c didn’t seem to work properly (couldn’t get any cooler beyond 24), temperature was comfortable.

Didn’t dine in the restaurants downstairs but used room service twice - it was fast and efficient. I like how their prices are fixed - no hidden charges, already built in to the cost of the meals.

Hotel property: Used the gym - wish it was open 24/hours but I can see why they close it off overnight given its location. There’s only two treadmills so get there early. Good set of weights. There’s indoor lounge areas for quiet relaxation. There is an indoor swimming pool, jacuzzi, and spa. Lounged in the outdoor sitting area which had a beautiful unobstructed view of Lausanne and Lacleman / Lake Geneva. There’s a small vineyard adjacent to the outdoor pool lounge area.

In general: Location of the hotel is ideal. Walking distance to the metro, the train, shops and nearby scenic park. Couldn’t ask for a more central location.

A wonderful surprise: The hotel doesn’t promote this, found it by accident during a visit to one of the cathedrals. If you’ve ever been on the Camino de Santiago, this hotel is right on a Camino Waymarker. Here, it’s called Chemin de St Jacques. Followed 21 Waymarkers in Lausanne — the Waymarkers can also be found throughout Geneva through Switzerland en route to France then connecting to St Jean Pied de Port in the French-side Pyrenees.

Would definitely stay here again during my next visit to Lausanne or come to visit as a destination hotel.

Stayed: June 2018
Thank lanitrek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LausannePalace, Responsable relations clients at Lausanne Palace, responded to this reviewResponded 3 weeks ago

Dear Guest,

Many thanks for taking the time to write such a detailed review about your recent stay at Lausanne Palace & Spa. We are pleased to read that you enjoy your experience. Please be assured that I will share your kind comments about your nice stay and experiences with our team. We promise you that we will keep working hard to exceed your expectation again. We are looking forward to welcoming you back soon.
With our Best Regards,

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Reviewed 4 weeks ago via mobile

Beautiful room very clean and tidy. Lots of little extras in the room. Only one complant the room was on tge cold side. Spa was beautiful, staff very helpful, so many things that made the spa stand out from others. Pladtic bag for wet items, deodorant, comb, the toileties smelt so nice, left my skin very soft. The hairdryer actually worked properly. The bars where very good. Restaurant food was very good. Staff all over the hotel where good.

Stayed: June 2018, travelled as a couple
Thank Annamarielee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LausannePalace, Guest Relations Manager at Lausanne Palace, responded to this reviewResponded 4 weeks ago

Dear Guest,

We appreciate your comments regarding your stay at Lausanne Palace & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, who will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.
Sincerely yours,

Pascal Lorquin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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