We had a lovely stay here, however we are still waiting for our card to be refunded with the pre-paid amount a week later (far from happy). For a five star hotel, that is not five star service so you really need to rectify that problem as it let's you down badly. The majority of the staff were helpful. . We had an amazing meal and drinks and enjoyed our stay...but the fact that our card has not been refunded has tarnished our experience, this should have been done immediately after check out. Please update your policy's.
- Free Wifi