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theophane2024

Old hotel

Review of Lausanne Palace
2.0 of 5 bubblesReviewed 17 Feb 2024
Overall the hotel is very old. Need a refurbishment. Rooms are very old as well as corridor. Inside the room, the double bed was two singles bed… which is weird! Quality of a 3 star hotel
Mini bar should be free when you pay 400€ a night.
Date of stay: February 2024
Trip type: Travelled on business
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this review
Responded 20 Feb 2024
Dear theophance2024,

Thank you for your comments and we are sorry to read that you did not appreciate our facilities. We do have a lot of rooms available some are refreshed and I would highly suggest to ask one of those on your next visit. With regards to the minibar, I am surprised to read your comment because our minibar is included in the room rate and offers local soft drinks as well as local beers. Should you want to personalised your mini bar with other products, please let us know and we shall make the necessary arragnement.

Please contact me directly on your next visit, and I shall make sure your stay will be different.

Kind regards

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,318)
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Reviewed 14 February 2024

24h of Valentine day 5 stars Lausanne Palace Hotel , wonderful lake view, private spa, love massage, unforgetable sunset with good champagne, excellent cocktails, a lot of love and laughter, delicious breakfast start with , réceptionnist Thibault and Daniel very professional who explained our experience night experience, then we had a wonderful moment in the spa thanks to Gaelle who organised everything. Back to the room, room service just knocked in to deliver a wonderful valentines surprise macaron and champagne with a wonderful sunset in the horizon Lake Geneva view. Then we went to get alcohol free cocktails drinks at LP's bar excellent ambiance thanks to bar man Marco and waiter Fabio. Later dinner Peruvian Gastronomie with Japanese at Matchu Picctchu cooking technique, the ceviche with leche de tigre was so so delicious, thanks to manager Benoit and his team. Breakfast was just impeccable. A variety of food and drinks. Lise and Bijan were so attentive and lovely. We had a wonderful valentines experience at Lausanne Palace. Thank you everyone for this unforgettable moment.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Tourist05438444682
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this reviewResponded 20 February 2024

Dear Tourist05438444682,

We are vey touched by your comment. Thank you so much for sharing! I am very confident that all the actors that you have mentioned will be thrilled to know that they have created a memorable experience for your valentine stay. We thrive to create special stays and it seems that they have accomplished their mission.
Thank you again for taking the time in sharing your experience and we look forward to welcoming you soon at the Lausanne Palace for another special occasion

Best regards

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Reviewed 9 February 2024

we loved our stay, the rooms were fantastic and our dog was welcome, too (without extra charge). room service was great. they have the bestttt vegan burger with sweet potatoe fries. also inside pool and spa available free of charge.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank evah0r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this reviewResponded 20 February 2024

Dear Evah0r,

Thank you very much for taking the time in sharing your experience at the Lausanne Palace. We are very happy to hear that you have spent a great memorable stay and we are always happy when you visit us with your dog. We look forward to welcoming you back again soon.

Kind regards

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Reviewed 14 January 2024

We loved this grand dame of a property in the heart of Lausanne. The Presidential Suite was amazing with lovely furnishings and beautiful views. Breakfast was excellent with fresh cooked omelettes, waffles, French toast and crepes. The staff was excellent led by Stefano in Guest Services. They all went above and beyond the call of duty to make our stay perfect. Thanks to everyone.

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank economonaj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this reviewResponded 19 January 2024
Google Translation

Cher economonajeanpaul,

Nous vous remercions de nous avoir fait part de votre merveilleuse expérience. Nous sommes ravis que vous ayez trouvé la suite présidentielle charmante, avec une vue magnifique, et que Stefano et l'équipe du service clientèle se soient surpassés pour rendre votre séjour parfait.

Nous sommes ravis que vous ayez apprécié notre petit-déjeuner composé d'omelettes, de gaufres, de pain perdu et de crêpes. Notre objectif est d'offrir une expérience confortable et mémorable à tous les visiteurs de notre grande dame située au cœur de Lausanne.

Nous espérons vous accueillir à nouveau bientôt !

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Reviewed 29 December 2023

This hotel has a marvelous facade, both literally and figuratively. The building's exterior has that yesteryear charm, the lobby is grand and impressive, and our initial impressions of the room were also positive, especially when we found out at check-in that we were getting upgraded to a suite. To recount the positives -- a marvelous city view, from the floor-to-ceiling windows and balcony at the top-floor suite. The room was very large, with a king sized bed, a separate seating area with a sofa and armchair, and desk, and the closets were very plentiful. The bathroom was also spacious. Various complimentary drinks, with a local flavor, in the mini fridge. Housekeeping kept the room in reasonably good order throughout the stay. However, in no way was this a 5-star experience.

The room looked tired, dated, and uninspiring. The furniture was mismatched, and not in that "eclectic" sense, but just assembled semi-haphazardly. The only wall "decor" were two oversized TV screens -- one facing the bed, and another facing the seating area. There was no artwork, no floral arrangement (live or otherwise), no embellishment or special touch of any kind. A very cold and uninviting space in that regard (for a 5 star hotel, especially!) None of the furniture, wall coverings, or bedding held your gaze either. The bathroom decor and design were straight out of the 1980s, I guess, and might have been all the rage then but now they look, well, amusing. The footprint of the bathroom was equivalent to a small dance floor, but the shower cabin was small and creaky. At check-in we were advised that a complimentary tea service could be requested any time, which we did request immediately (we're big tea drinkers!). I guess it was too much to expect for clean cups and a couple of teabags to reappear automatically, on daily basis, because we had to call down for the tea on subsequent days. The tea itself was a very good brand.

My biggest gripe with this hotel stay was the following -- a loud mechanical noise that seemed to originate directly behind the wall adjacent to the bed's headboard was almost nonstop, including through late and early hours. I sleep with earplugs, but even they were of little use because the sound waves vibrated through the wall and furniture. After a restless first night I brought this up at reception, first thing in the AM. I said that the sound resembled that of an elevator -- an observation that was dismissed before I even finished speaking, by the lady at reception. She said it was impossible for an elevator to be heard in our particular room. She suggested it might be the aircon system or something like it, and would have it looked into. I felt shushed, slightly embarrassed (we were upgraded to a suite across the hall from the ballyhooed Coco Chanel suite, after all), and, ultimately having experienced an episode of gaslighting. Why? Because when, on the last day of our stay, I opened the adjacent to our suite service-exit doors, I discovered not one but two service elevators! And, considering that the bathroom had no vent of any kind, and I did not see a thermostat either, I'm not convinced an airvac system even exists in the building. Not sure, but, in any case, how ridiculous not to acknowledge that it's the damn elevators being operated at late evening hours and very early in the AM that drove me batty! I don't begrudge hard-working service staff the elevators. I begrudge whoever thoughtlessly placed the headboard directly on the other side of the elevator shafts.

To be fair, over 24 hours after my initial complaint, a letter was left in our room offering to be shown other rooms and moved elsewhere in the building, if another room suited. At that point, we were halfway into our stay at Lausanne "Palace", having fully unpacked, and the prospect of spending at least an hour or more looking at other rooms, packing up all our belongings, and then unpacking them again seemed wasteful, when we had other sightseeing plans. I think 24+ hours to address a serious noise complaint was not very timely, and the method of communication (via a "memorandum") not very efficient.

To add insult to injury, even though we were several floors above street level, the noise from the street reaching the room was off the charts. On at least one night, there were frequent sirens, shouting, brawling, etc. Yes, I realize we were in city center, but, let's just say, if you plan on getting a good night's sleep here, maybe lower your expectations.

By the way, I also asked at reception, on the same morning as my noise complaint, whether we had been given one of the un-renovated rooms. To which the reply was something along the lines of only very few rooms having been renovated thus far. My advice, if you do decide to stay here, by all means, request an updated room, unless you fancy time traveling about 3+ decades into the past.

We didn't use the spa services or dine at the hotel. The lobby bar looked busy and popular at all times, though there was a whiff of chlorine wafting over the space (the pool must have been very close).

Location-wise, I wouldn't say that the hotel is very conveniently positioned. We wound up having to take the on-street elevator and then the metro a couple of stops here and there to get to where we needed to be. Though there is a good sushi restaurant a very short walk away, on park grounds.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank er2006
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this reviewResponded 30 December 2023
Google Translation

Cher Monsieur,

Nous vous remercions de nous avoir fait part de votre retour d'expérience. Nous avons bien pris en compte votre message et allons vous répondre via votre adresse email personnelle.
En vous remerciant par avance, veuillez recevoir nos meilleures salutations,

Pascal Lorquin
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Reviewed 27 December 2023

Wonderful experience at this hotel. The staff are very friendly and helpful. The rooms are superb with attention to detail. The LP’s bar, inside the hotel has great vibes and music. super fun! highly recommended

Date of stay: December 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nataliefl2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this reviewResponded 19 January 2024
Google Translation

Chère Nataliefl2023,

Nous tenions à vous remercier de nous avoir fait part de votre expérience lors de votre dernière visite, et sommes d'autant plus ravis de lire que vous y avez passé un moment mémorable.
Nous nous réjouissons de vous accueillir prochainement

Bien à vous

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