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hornsdn
Leicestershire, United Kingdom

Absolutely first class

Review of Lausanne Palace
5.0 of 5 bubblesReviewed 24 Mar 2024
From the moment we arrived at this magnificent hotel we were treated like old friends. The Reception, Concierge and Guest relations staff made a very favourable impression from the word go, and in fact this level of friendly professionalism continued throughout.
Our room overlooking the lake and mountains was beautiful, and maintained in a sparkling condition by the cleaning lady, who did a brilliant job.
The daily breakfast was very good, an extensive selection of quality food served by more friendly, professional and efficient staff. The omelettes in particular were delicious. There was an obvious emphasis on european fare, the croissants were the best I have ever tasted, but there were also a small selection of sausages, bacon plus delicious potato croquettes, even baked beans and mushrooms.
The building itself is undeniably impressive, imposing even, and the decor is top class, but the ambiance is warm and friendly, homely even, certainly we felt completely at home.
Even as we left, Wilson, one of the Concierge staff, left us with a big smile and a handshake, and told us he hoped we would return. It felt like the natural end to an extremely enjoyable stay.
Date of stay: March 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this review
Responded 29 Mar 2024
Dear customer,
Thank you for your kind words. We are very pleased to hear that you had a pleasant experience at our hotel. Our team strives to make all our guests feel welcome and comfortable during their stay with us. We are delighted that we were able to meet your expectations and offer you the level of hospitality you deserve. We thank you for appreciating our staff and the delicious breakfast selection; we are honored to have received such positive feedback from you. Your compliments about our hotel have been passed on to our staff, as we place great importance on their exceptional service. We look forward to welcoming you soon!
with our best regards
Ulrike Kuechle Oguey
public relation manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,318)
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Traveller rating
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14 - 19 of 1,318 reviews
Reviewed 13 March 2024

Lausanne Palace is amazing. The team here is very professional and go above and beyond. The hotel is really historic and beautiful. The rooms are clean and comfortable. Great food and drinks on the property. The amenities and facilities are really good too.

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank JanLTO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this reviewResponded 15 March 2024
Google Translation

Cher JanLTO

Nous vous remercions pour vos aimables commentaires sur votre séjour au Lausanne Palace. C'est toujours un plaisir de savoir que notre équipe a dépassé vos attentes et que le cadre historique ainsi que nos équipements et installations vous ont satisfaits. Nous nous efforçons d'offrir à nos clients une expérience de la plus haute qualité, et vos commentaires sont très appréciés. Nous vous remercions encore une fois d'avoir pris le temps de nous faire part de votre agréable expérience.

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Reviewed 17 February 2024

Overall the hotel is very old. Need a refurbishment. Rooms are very old as well as corridor. Inside the room, the double bed was two singles bed… which is weird! Quality of a 3 star hotel
Mini bar should be free when you pay 400€ a night.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank theophane2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this reviewResponded 20 February 2024

Dear theophance2024,

Thank you for your comments and we are sorry to read that you did not appreciate our facilities. We do have a lot of rooms available some are refreshed and I would highly suggest to ask one of those on your next visit. With regards to the minibar, I am surprised to read your comment because our minibar is included in the room rate and offers local soft drinks as well as local beers. Should you want to personalised your mini bar with other products, please let us know and we shall make the necessary arragnement.

Please contact me directly on your next visit, and I shall make sure your stay will be different.

Kind regards

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Reviewed 14 February 2024

24h of Valentine day 5 stars Lausanne Palace Hotel , wonderful lake view, private spa, love massage, unforgetable sunset with good champagne, excellent cocktails, a lot of love and laughter, delicious breakfast start with , réceptionnist Thibault and Daniel very professional who explained our experience night experience, then we had a wonderful moment in the spa thanks to Gaelle who organised everything. Back to the room, room service just knocked in to deliver a wonderful valentines surprise macaron and champagne with a wonderful sunset in the horizon Lake Geneva view. Then we went to get alcohol free cocktails drinks at LP's bar excellent ambiance thanks to bar man Marco and waiter Fabio. Later dinner Peruvian Gastronomie with Japanese at Matchu Picctchu cooking technique, the ceviche with leche de tigre was so so delicious, thanks to manager Benoit and his team. Breakfast was just impeccable. A variety of food and drinks. Lise and Bijan were so attentive and lovely. We had a wonderful valentines experience at Lausanne Palace. Thank you everyone for this unforgettable moment.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Tourist05438444682
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this reviewResponded 20 February 2024

Dear Tourist05438444682,

We are vey touched by your comment. Thank you so much for sharing! I am very confident that all the actors that you have mentioned will be thrilled to know that they have created a memorable experience for your valentine stay. We thrive to create special stays and it seems that they have accomplished their mission.
Thank you again for taking the time in sharing your experience and we look forward to welcoming you soon at the Lausanne Palace for another special occasion

Best regards

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Reviewed 9 February 2024

we loved our stay, the rooms were fantastic and our dog was welcome, too (without extra charge). room service was great. they have the bestttt vegan burger with sweet potatoe fries. also inside pool and spa available free of charge.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank evah0r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this reviewResponded 20 February 2024

Dear Evah0r,

Thank you very much for taking the time in sharing your experience at the Lausanne Palace. We are very happy to hear that you have spent a great memorable stay and we are always happy when you visit us with your dog. We look forward to welcoming you back again soon.

Kind regards

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Reviewed 14 January 2024

We loved this grand dame of a property in the heart of Lausanne. The Presidential Suite was amazing with lovely furnishings and beautiful views. Breakfast was excellent with fresh cooked omelettes, waffles, French toast and crepes. The staff was excellent led by Stefano in Guest Services. They all went above and beyond the call of duty to make our stay perfect. Thanks to everyone.

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank economonaj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pascal Lorquin, Service clients/Réception at Lausanne Palace, responded to this reviewResponded 19 January 2024
Google Translation

Cher economonajeanpaul,

Nous vous remercions de nous avoir fait part de votre merveilleuse expérience. Nous sommes ravis que vous ayez trouvé la suite présidentielle charmante, avec une vue magnifique, et que Stefano et l'équipe du service clientèle se soient surpassés pour rendre votre séjour parfait.

Nous sommes ravis que vous ayez apprécié notre petit-déjeuner composé d'omelettes, de gaufres, de pain perdu et de crêpes. Notre objectif est d'offrir une expérience confortable et mémorable à tous les visiteurs de notre grande dame située au cœur de Lausanne.

Nous espérons vous accueillir à nouveau bientôt !

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