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“rather old fashioned with kind service”

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Carlton Lausanne Boutique Hotel
Ranked #19 of 46 Hotels in Lausanne
Frostproof, Florida
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“rather old fashioned with kind service”
Reviewed 21 June 2014

The hotel is very close to the subway station. The reception is very charming. The rooms are rather old fashioned and should see some renovation, as the carpets are very used and the beds too soft.
The breakfast buffet is poor compared to the price of the room.

Room Tip: Ask for a room with a balcony, as the area is very calm.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Regula B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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277 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
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  • French first
  • German first
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English first
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 8 June 2014

We have visited Lausanne many times over the past 25 years and somehow we missed this jewel tucked away on Avenue de Cour which could not be in a better location. It was quiet, very clean and had a welcoming and helpful staff. This hotel is steps away from the Metro and just 2 blocks above Ouchy which is on the lake. When you check in and like most hotels in Lausanne, you receive a transportation pass for both the metro and local bus service. The Metro stop is next door and the bus stops in front of the hotel. The price, by Lausanne standards, was very reasonable. To balance this review with a negative you might want to pass on the breakfast which is at an additional cost and below par. Grab a croissant and coffee at any local coffee shop of which there are dozens.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
*
Level 5 Contributor
52 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 28 May 2014 via mobile

A short metro ride from the train station and a 15 minute walk from the location this hotel is in an accessible but not prime location.

The rooms and hotel were fine but you could tell that at one point they were likely grand.

Still a good choice for a mid-range budget.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cguu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
107 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 25 May 2014

Positives-

-Staff very friendly and helpful.
-Room was spacious with good facilities.
-Room came with balcony from which I could (just) see lake Geneva in the distance.
-Both bedroom and bathroom was tidy and the bed was comfortable
-Parking outside was easy, convenient and free.
-Hotel is next to Metro station that will get you to the lake in 3-4- minutes, and into the entertainment district (shops, restaurants, bars) within 6-8.
-Metro tickets were given to us free-of-charge by the hotel.

Need Improvement-

-No milk for coffee. Usually wouldn't mention it but reading a few other reviews and they had the same problem. It's quite unfortunate when you rise in the morning, take a shower, make yourself a cup of coffee to sit out on the balcony with and... there's no milk for the coffee. Again, not a deal clincher but a few reviewers have had the problem so it would be good if the hotel could sort it out.
-State of the hotel was OK but could definitely do with a little tender loving care AKA maintenance.

All in all, good place to stay if you can't get a hotel on the waterfront (they are more expensive down there I think). I would recommend.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matt W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sussex UK
Level 5 Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 April 2014 via mobile

Strangely inefficient reservation system, confirming price higher than agreed over the phone.
Great location. Warm welcome initially but later, with no milk in bedroom for tea despite it being requested and promised, reception suggested we go down to collect! Ditto wifi codes.
Room (executive) cramped and the double bed was two beds pushed together. Small TV screen and no English or CNN channels.
No working extractor fan in bathroom.
Expensive breakfast.
Just about 3-star quality, so only pay accordingly or go elsewhere.

Stayed April 2014, travelled with family
Helpful?
Thank UKTravellerSussexUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dundee, Michigan
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 April 2014

This is a typical French type hotel. Everything is small and quaint. It was very close to the Metro and within walking distance of numerous restaurants as well as Lake Geneva. We had to laugh at the elevator being only 2.5 ft by 3.5ft. The staff was very friendly, especially considering we did not speak French. The bed that we had was so hard. I am not sure if all of the rooms are like that or not. The staff greeted us every time we walked through the reception area with a cheerful Bon Jour. The room had its own heat and air conditioning. The hotel serves breakfast and lunch, but we only ate the breakfast that was eggs, bacon, sausage, baked beans, numerous breads and croissants, fresh and dried fruits, meat tray, and cheeses. If you are in the area, I would recommend a stay here.

Room Tip: ask for one with a balcony
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crans-Montana, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2014

My girlfriend and I stayed here for 1 night for a little weekend getaway. First of all, the location was quite nice for it being right next to a Metro station and only a 10-min walk to the lakeside. However, my experience here was not as expected. The first thing that disappointed me was the the attitude of the receptionist. When we walked in, he didn't even bother to greet us, not until we came next to the front desk and say hi first!!? (is this swiss 4 star standard?) Even after that, he still didn't stand up to greet or anything, just some informal "Hi...", "Hey...". This went on as he checked us in, constantly showed tired-like attitude as if he didn't want to be there. When I paid upfront and asked for the bill, he refused!? and whispered to me: "please it'd would be easier for me if you just take it at check-out". At that moment I thought it was a joke!! but he actually kept the bill from me. At this point I was so disappointed and mad so I just went up to the room. We had a so-called executive room. First impression is that the room was tiny, however the furniture is quite luxury-like and the bed was comfy. Overall, honestly it would have been a good destination if it wasnt for the attitude of the receptionists (which ruined the experience). Btw, when we asked for some missing amenities, we got them handed to us with attitude: gave with one hand, turned away with eyes rolling... (surprisingly, does anyone in this hotel want to work there?). Truthfully, it was not worth the money at all. WOULD NOT COME BACK OR RECOMMEND!

Room Tip: There are plenty other hotels to choose, pass this one.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LDTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carlton Lausanne Boutique Hotel

Property: Carlton Lausanne Boutique Hotel
Address: avenue de Cour 4, Lausanne 1007, Switzerland
Region: Switzerland > Canton of Vaud > Lausanne
Amenities:
Bar / Lounge Business Centre with Internet Access Room Service Suites
Hotel Style:
#14 Luxury Hotel in Lausanne
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Carlton Lausanne Boutique Hotel 4*
Number of rooms: 47
Reservation Options:
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Also Known As:
Nash Carlton Hotel Lausanne
Nash Carlton Lausanne
Hotel Nash Carlton

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