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Taniarashel

Worst hotel

Review of Hotel du Marche
1.0 of 5 bubblesReviewed 12 Mar 2022
By mistake I have taken a room with a shared bathroom. To do? Adapt. They have a shower separate from the toilet, each space super small, that is, I can't imagine a fat person in those tiny spaces.

They allege that because it is a 2-star hotel, on the 4th day they clean your room. I can accept that, but in no way accept that they don't change the towels. The towels get wet and inside the closed room all the time they can't dry fast and well so they smell musty. We requested that our towels be changed for clean ones and we were unsuccessful.

The heating at night was not turned on strong enough to keep the room at a comfortable temperature.
I did not like this hotel at all.
Date of stay: March 2022
Trip type: Travelled as a couple
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7 - 12 of 401 reviews
Reviewed 22 January 2022

This is a terrible place! Stuff is very rude and unwelcoming. These people shouldn’t be in the hotel business. We accidentally booked Friday night instead of Saturday night and when we called to fix the mistake they literally stole our money. It is less priced but even that price is not justified. Stay out of this hole!

Date of stay: January 2022
Trip type: Travelled with friends
1  Thank Ivies_04
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 March 2020

This is one of the few hotels that does not show loyalty in relation to cancellation of non-refundable rates in difficult pandemic conditions, when a tourist has no opportunity to come to the hotel due to circumstances beyond his control (quarantine, border closed, flight canceled)

Date of stay: March 2020
Trip type: Travelled with friends
1  Thank 731elizavetaf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine Künzler, Directeur général at Hotel du Marche, responded to this reviewResponded 7 April 2020
Google Translation

Bonjour - je suis navrée de votre déception - en effet, sous certaines conditions nous ne remboursons pas les montants payés.
Vous avez choisi de réserver notre hôtel à travers booking.com, nous avons donc appliqués les conditions d'annulation de booking.com. Vous avez également choisi un tarif non-remboursable, peut-être avez-vous une assurance annulation qui prendrait en charge ces frais ? Nous sommes tout à fait navré de cette situation.
Cordiales salutations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2019

We would like to thank the wonderful staffs for their excellent service. The guy in charge of the hotel at the day of our arrival allowed us to use their washer and dryer in the basement with a very reasonable fee, and helped us to operate the machines even after his shift was ended. At the day of our departure, breakfast was not supposed to be served until 8 am (it was a weekend), and it may be too late for us to catch the train at 8:25. We asked if they could allow us to have the breakfast 15 min earlier. They told us that they would try their best but would not guarantee that. We were pleasantly surprised that the young lady in charge of the breakfast on that day did have everything ready by 7:45 am, and the breakfast was really delicious.
In contrast to the excellent service, the condition of our room could be improved. We lived in a room with a private bathroom, and had to take showers in standing water as the water did not drain quickly enough in the shower unit. The entire room also was not adequately lighted in the evening.

Date of stay: September 2019
    • Value
    • Cleanliness
    • Service
Thank TravelholicDFW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CKunzler-Gloor, Directeur général at Hotel du Marche, responded to this reviewResponded 29 November 2019
Google Translation

Merci pour votre commentaire, c'est toujours un plaisir de constater que vous avez été satisfait de notre service. En effet, il nous tient à cœur d’accéder aux désirs de nos clients.
Par contre pourriez-vous me dire dans quelle chambre vous logiez afin que nous puissions améliorer les équipements de cette chambre - vous pouvez me joindre s/ direction@hoteldumarche-lausanne.ch
D'avance merci
Catherine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2019

Stayed for 4 nights in mid June with my mother who uses a wheelchair. We were lucky/unlucky enough to be there at the start of a heat wave. Hotel was cool enough - just - which was a bit lucky as there is no aircon.

Everything was better than expected. It's a nice, simple hotel. Good sized rooms. Decor a bit dated, but overall it's great value for money. Monia and the whole team were fantastic; especially regarding wheelchair logistics. They were also understanding when I mistakenly booked a room with a shared bathroom because I didn't read the description properly; they upgraded me to one with a private bathroom when they could have said no.

A really nice experience and I'd happily go back.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank grahamsonofajack
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 June 2019

+ Clean & tidy; Walking distance from open-air market & Cathedral; Shared toilets were useful; Relatively quiet location
- Significant walking distance from metro station with some up-slope. Relatively expensive.

Date of stay: May 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank hantan123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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