We recently attended the cinq mondes spa at the beau rivage in Lausanne Switzerland and were shocked by the lack of communication and services at the spa. We initially received a gift certificate as a wedding gift that was for a bliss treatment. We emailed the facility and could not seem to understand what exactly our treatment would even be let alone the value of the treatment. At one point we were told that we needed two days to complete the treatment (and on the gift certificate it said it had to be on weekdays) so we thought it may even be impossible to use these certificates based on our schedule. I could not understand this since when we eventually found out the value of the certificates it would appear that the people who bought the certificate paid original price and yet we were forced to use it on a weekday. Fortunately, no one restricted us to a weekday. However, there was lots of confusion because we asked if we could make adjustments to what types of massages we could get since I enjoy strong massages and my wife enjoys gentle massages but there was no clear idea of the value of the certificate so we had email after email asking - is this possible? or is this possible? etc. Finally we were told the value of the certificate and we could go through the treatments on our own and choose as we wished. Unfortunately, to have the treatment in the same room we had to go with the exact same treatment which was shocking since when we arrived it would seem the only thing that would have disrupted the unity of two different massages would be the spray they use in the room. Which I could hardly smell except when they sprayed it over my head. I find it odd that they couldn't have come up with something to match our needs. Then despite all the confusion about what we could or could not receive, there was a huge triathalon that was taking place along the waterfront. They blocked off the main road that goes to the beaux rivage so we tried to drive from the city down to the beau rivage and still could not gain access. We eventually parked 20min away by walking and called to say that we would be late and why didn't they notify us that the hotel would be blocked off from traffic. She explained that they had tried to call. However, we had no message and no history of missed calls from them. Also, if they were unable to leave a message they should have sent an email. We are actually certain that they did neither of these. The result was that our 50 minute massage was cut short to 30 minutes (although we still of course paid for 50min!). In fact when we arrived it was cut even shorter because the lady that brought us keys for the lockers brought the wrong one for myself and then had to go back to get another one. No one at any point apologized for having our massages cut short and since we left early to arrive at the spa we in turn feel that none of this was our fault. In the end we had a horrible experience with a rushed massage. We also didn't use the pool or jacuzzi because we were originally told that we could not go to the pool (we were going to have lunch there) because it would cost an extra 60Chf but then when we arrived the lady told us we could use everything. We were so concerned not to pay 60Chf extra because it was raining outside and lunch wouldn't have been as fun that we didn't even use the indoor part of the pool or jacuzzi just in case we did have to pay (based on their communication I wouldn't have been surprised if they did this). I have been to hotel spa's in the past and independent spas also, I would rate this spa amongst the bottom of the spas I've attended for service. The facility itself is fine but the gym I attend (fittness park Migros) is much better and more luxurious in terms of pool, jacuzzi, hamman and sauna and I pay 120Chf per month to attend this place. I hate to say this but this spa is in a five star hotel and should be amongst the best but I am sorry to say that this is not the case.
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