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“Great views but unhappy with the fake room offers”
Review of Eden Palace au Lac

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Eden Palace au Lac
Ranked #13 of 17 Hotels in Montreux
Reviewed 10 September 2013

This is an expensive place but as it offered a family suite in their villa annexe I was happy to book. On arrival were told we could not book in until 4pm. We could not use the hotels car park and had to pay 30CHF a day to use the multi storey next door. We were not allowed to order a drink from the restaurant, they will only serve you if you agree to have a meal there.
The hotel is pictured with a swimming pool, but the reality is free access from a side door to the municipal baths nextdoor, albeit quite nice with a great view of the lake.
Didn't bother with breakfast at 90CHF a day for three.

Room Tip: Don't believe the offer of a suite with balcony in the annexe, it all looked to be locked up.
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  • Stayed: August 2013, travelled with family
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Thank foxmeister-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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240 - 246 of 701 reviews

Reviewed 10 September 2013

Perfect location a few metres from the lake and many restaurants and shops. This hotel has very nice rooms facing the lake which are worth the premium and there is free wifi throughout the hotel. The parking can be a problem and the limited hotel parking is charged at CHF 25 per night.
The breakfast is good but not great and costs CHF 23 per person.

Room Tip: The junior suite is slightly larger than the standard room and faces the lake.
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  • Stayed: September 2013, travelled as a couple
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Thank Roalnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2013

A wonderful hotel fully renovated in 2011,room nice,bed well...it creaked and this made for a not very nice sleep,but saying that maybe this is a bit harsh as everything else,food location etc not a problem .Had a nice stay and will book again.

Room Tip: Get one with a view,we had the road!!
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  • Stayed: September 2013, travelled with friends
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Thank ragman1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2013

I stayed in this hotel from the 11th to the 13th of May 2013. It is my observation that many hotels in Europe have limited staff . The reception was manned by just one person, and he was efficient in checking us in quickly. We were handed the room keys and explained the way to our room. The room was comfortable and the hotel faced the river front promenade. The central heating was not functioning and we were sent a portable heater which served the purpose very well. Safe deposit box was available at the reception. Breakfast was good. Only problem is that Wi fi in the hotel is not good and powerful. They need to improve their Wi fi service.
Montreux is a beautiful place to be in for 2-3 days. Don't miss the Funicular from Vevey. Chateau Chillion was all right for a quick view. There are lots of options from Montreux for a enjoyable boat ride on the river. Basically loved spending my time on the river front and exploring places nearby.

  • Stayed: May 2013, travelled with family
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Thank zehan9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

Stayed here in May 2013 - great location but hotel has seen better days. Still, it was a great stay and I have no reservations about recommending it. Price was good, staff very helpful. The hotel is very easy to find and parking was at the hotel, although extra charge.

  • Stayed: May 2013, travelled as a couple
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2  Thank SteveJ187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2013

Avoid the villa at all costs (slightly separate to the main hotel).

You check in the rather grand and glamorous reception in the main hotel and then need to get escorted to the separate villa. A smell of decay hits you as you enter the villa and is still there in the rooms. Condition of the room was very poor - stains on the carpet, scuffs on the wall one of the showers did not drain, lights in the main room did not work. There was a dead cockroach in one of our rooms as we arrived.

Air conditioning machine was completely ineffective and we had to endure 27C heat which made for a very poor night’s sleep. We had a balcony room which was above a restaurant and a kitchen outlet chimney. I think this chimney was the source of the 40+ cockroaches that started swarming on the balcony as we enjoyed the sunset. 5 or 6 of them also entered the bedroom overnight. Utterly unacceptable

We caught 4 or 5 cockroaches to show as evidence to reception the next morning (see photo). The receptionist was very good in dealing with our complaint and gave us a discount. I asked to speak to the hotel manager to complain and was told that because it was a Sunday morning there was no manager on duty. I was given the email address of the manager and sent a complaint email. I waited to see if I would receive a reply before posting this review - it still remains unanswered over 3 weeks later.

Room Tip: avoid the villa
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  • Stayed: August 2013, travelled with family
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4  Thank tangybird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2013

Watch closely when booking and checking in as this hotel offers rooms in their villa only to check you in to a regular room later in.
We had booked a room in their separate villa on booking.com but once arrived got checked in to a room in the normal hotel. When asking for the villa room from our booking, reception said it might be fully booked. We checked the hotels own booking page where rooms in the villa where still sold for that night and showed it to the receptionist. The only comment was that they're just about to update their own booking system.
We got booked in to a regular hotel room instead and ensured this would be an "upgrade". In fact we could have booked that room at a slightly lower rate directly. The villa rooms were on offer for the same good price on booking.com for the next nights again.

The room itself had lake view, but was tiny. Getting to the bed or on the balcony was nearly impossible due to a large mobile a/c in the room. A/C connection to the outside was by a thick tube and two holes drilled in the wall. The holes - one not in use - had about 15cm in diameter.

Food in the restaurant was quite good - though overpriced. Breakfast selection was much better than in most other Swiss hotel we stayed in.

Room Tip: Go elsewhere.
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  • Stayed: August 2013, travelled as a couple
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2  Thank TouringCyclists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eden Palace au Lac

Address: Rue du Theatre 11, Montreux 1820, Switzerland
Region: Switzerland > Canton of Vaud > Montreux
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Montreux
Price Range: £98 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eden Palace au Lac 4*
Number of rooms: 105
Reservation Options:
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Also Known As:
Eden Palace Au Lac Hotel Montreux
Eden Palace Au Lac Montreux

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