We booked this hotel feeling confident that it would be of a reasonably high standard considering the huge prices they charge. Unfortunately from the moment we entered the lobby, we were very disappointed. The carpets were dirty and the decor very dated. The rooms were clean, just in need of some modernisation. My main complaint is about the food and the restaurant. We were on a half-board basis and therefore were not allowed to sit at the nicer tables which were kept for 'walk-ins'. The restaurant staff were overworked and far from attentive, although this could be overlooked if the food itself was edible. All I can say is that I have eaten better in a hospital canteen. Breakfast was equally as bad.
This hotel is in a fabulous location with wonderful views and it is such a shame that it is being so badly managed at present. I suggest that they use the profits from their inflated room rates to refurbish the hotel and hire a decent chef.
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- Also Known As:
- Eden Palace Au Lac Hotel Montreux
- Eden Palace Au Lac Montreux