We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful Location”
Review of Eden Palace au Lac

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Eden Palace au Lac
Ranked #12 of 17 Hotels in Montreux
Oslo, Norway
Level 6 Contributor
119 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Wonderful Location”
Reviewed 24 August 2007

Before booking we tried to get the best price/value centrally in Montreux and ended up with Eden au Lac. Our rooms on the 4th / 5th floor were large and clean even though they were in need of some modernisation. The beds were comfortable - and we managed to sleep well. The bathroom was the part that was in most need of refurbishing - but no big complaints. The breakfast was wonderful - a nice big buffet with a good selection - and an absolutely fantastic dining room. The staff were very friendly. We had not booked parking for the car in advance - but the staff were helpful and managed to squeeze us in. The location is absolutely wonderful - near the casino and near the water. All in all we were pleased with our stay.

  • Liked — The beautiful old building with spacious rooms
  • Disliked — The bathroom
  • Stayed August 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SORCEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

674 reviews from our community

Traveller rating
    136
    258
    140
    75
    65
See reviews for
158
305
31
76
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Hampshire
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2007

My family and I have just returned from our stay at the Eden au Lac.

The hotel is perfectly located right by the lake with wonderful views and relatively quiet.

My 8 year old loved the hotel pool, which although sometimes busy, was lovely, warm and quite big.

We booked two suites with lake views and we were prepared for shabby chic, so we weren't disappointed, but the rooms were clean and big enough for an extra bed.

The hotel itself was very efficent, our taxi arrived on time, they prebooked train tickets for us and the reception staff were helpful, but like other reviews this was let down by the restaurant staff.

It was a lottery if our wine arrived without chasing, some of the food was lovely, other dishes were awful and we sent tham back. Pre dinner drinks sometimes arrived sometimes not. They didn't have canapes or an extensixe cocktail menu, as I would have expected from this type of hotel.

We still had a lovely holiday and would recommend the location and resort.

  • Liked — Location and Views
  • Disliked — Food and Service
  • Stayed July 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank FrancisHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Montreux hotels

Northern Ireland
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 July 2007

We booked this hotel feeling confident that it would be of a reasonably high standard considering the huge prices they charge. Unfortunately from the moment we entered the lobby, we were very disappointed. The carpets were dirty and the decor very dated. The rooms were clean, just in need of some modernisation. My main complaint is about the food and the restaurant. We were on a half-board basis and therefore were not allowed to sit at the nicer tables which were kept for 'walk-ins'. The restaurant staff were overworked and far from attentive, although this could be overlooked if the food itself was edible. All I can say is that I have eaten better in a hospital canteen. Breakfast was equally as bad.
This hotel is in a fabulous location with wonderful views and it is such a shame that it is being so badly managed at present. I suggest that they use the profits from their inflated room rates to refurbish the hotel and hire a decent chef.

  • Liked — Location and view
  • Disliked — Food
  • Stayed July 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BelfastTownie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
port of spain
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 July 2007

No doubt, an enthralling view overlooking Lake Geneva. But you overpay for this. Very ordinary bathroom facility, soaps etc. in a junior suite for US$500. The room is old, needs remodelling. The sauna never worked. But the included breakfast was great. The reception service was excellent.

  • Liked — View of Lake Geneva
  • Disliked — Overpriced
  • Stayed June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank curtism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ
Level 5 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 29 June 2007

Family of 3 stayed here 2 nights late May. Overall, very impressed. Let us check in early. Had emailed them a few days prior to arrival regarding self guided day trip to Gruyeres and Broc as Chocolate Train wasn’t running yet. Didn’t hear back before we left, but at check in, they handed over a printed up schedule and some tips, apologizing they hadn’t responded earlier. Later they helped me re-book a reservation on the Golden Pass train.
We had a corner room on the 5th floor. Very clean, great views.
Good lunch overlooking lake. Help yourself breakfast was very good, lots of variety. Great location, nice walk to Castle de Chillion.
Easy walk down from train station. ATM, shopping, restaurants all nearby.
Conclusion: friendly, helpful staff, clean room, good food, good location, fair price for what you get. What more can you ask for?

  • Stayed May 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank jmackq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dusseldorf, Germany
Level 6 Contributor
212 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 442 helpful votes
Reviewed 18 June 2007

The hotel's website sure looks good. But if you reserve a room, be prepared to be accomodated in a completely different building which also belongs to the Eden Palace - and this will be a ghastly experience.

We booked a superior double room (with lake view) three months in advance, but when we arrived we were told that we were accomodated in another building which was, in fact, rather a clinic than a hotel. This happened to about a dozen other guests.

The reason is that the same company operates the Eden Palace au Lac (which looks nice) and another hotel/clinic which is called Biotonus. This Biotonus place looks like an old grand hotel and has mysteriously four stars but lacks every standard.

Please look at the pictures of the bathrooms of two superior (!) rooms which I am sending with this review. No further comment necessary.

No wonder, that Biotonus is always nearly empty. And so they overbook Eden Palace and send the guests to Biotonus to get the extra $$.

Brazenly, they charged Eden Palace's full rate (290 CHF) for the shabby accomodation at Biotonus. And no compensation, like a free dinner or at least a complementary bottle of champagne, at all.

Other experiences:

- The restaurant closes at 9 p.m. and the bar too.
- The pool (which is really beautiful) is open from 11 a.m. to 7:30 p.m.
- For breakfast, the only choice of bread is toast. No baguette, no croissants, nothing.
- No fitness room (as promised for Eden Palace).
- Noise from the railroad.

  • Liked — View over the lake
  • Disliked — Room, service, rate
  • Stayed June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank traveller1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 June 2007

My husband and I stayed here to celebrate our 20th wedding anniversary at the beginning of May. The staff were absolutely wonderful and we were upgraded to a beautiful Junior Suite on the fifth floor with a superb view of the lake.
The location of the hotel is ideal - close to the lake (obviously) and just a few minutes walk to the shops/casino.
The hotel had a very relaxed, friendly atmosphere and the location and views make it worth every penny!
Hoping to go back to this hotel in the next few months.

  • Liked — Superb location
  • Disliked — Fairly narrow balconies
  • Stayed May 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank itsabigwideworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Montreux hotels
0.4 mi away
Eurotel Riviera Montreux
Eurotel Riviera Montreux
#3 of 17 in Montreux
753 reviews
0.4 mi away
Grand Hotel Suisse Majestic
0.6 mi away
Fairmont Le Montreux Palace
Show Prices
Show Prices
Show Prices
0.7 mi away
Hotel Royal Plaza Montreux
0.5 mi away
Hotel du Grand Lac Excelsior
0.1 mi away
Hotel Helvetie
Hotel Helvetie
#14 of 17 in Montreux
334 reviews
Show Prices
Show Prices
Show Prices

Been to Eden Palace au Lac? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Eden Palace au Lac

Property: Eden Palace au Lac
Address: Rue du Theatre 11, Montreux 1820, Switzerland
Region: Switzerland > Canton of Vaud > Montreux
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Montreux
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Eden Palace au Lac 4*
Number of rooms: 105
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Fastbooking, Expedia, Odigeo, TripOnline SA, Evoline ltd, HotelQuickly, Ebookers, Cancelon and getaroom.com so you can book your Eden Palace au Lac reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Eden Palace Au Lac Hotel Montreux
Eden Palace Au Lac Montreux

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing