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All reviewstrain stationlake viewlake geneval'occitane productsdirectly across the streetwooden floorsdes alpesperfect locationsmall balconychristmas marketvery nice hotellakeside roomhotel restaurantbreakfast was excellentdeluxe rooman amazing viewchillon castle
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Reviewed 3 weeks ago

This hotel is ideal for guests arriving on a train or on a steamer on lake Geneva, you literally walk only 20 meters from the station, and this is the way guests arrived back in the 19th century!
The staff are friendly, multilingual, and efficient. We got a nice room on the top floor, nicely decorated, well isolated, babycot already waiting for us, and additional shower items for our boy which was very thoughtful. Breakfast overlooking the lake is worth its price (high quality items, good coffee even if sometimes you need to queue a bit) and the 3 breakfast staff (Sunday morning September 2) are among the nicest we met, very helpful and kind! By staying in a local hotel you get a card and all public transport are for free and one museum entrance (such as Chillon castle) is half price.
If I were to name one possibility for improvement: the sauna and hammam hours are very limited (2 to 7pm), this could be easily extended to say around 10pm.

Room Tip: the higher up the better, lakeside rooms are worth the money!
  • Stayed: September 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Millevoyages
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHSM001, Sales & Marketing Coordinator at Grand Hotel Suisse Majestic, responded to this reviewResponded 2 weeks ago

Dear Millevoyages,
Thank you for your lovely 5 star rating!
We are delighted to read that your room was up to your expectations and that you found our location comfortable.
We are also very glad to read that you enjoyed our services and found our staff friendly and efficient.
We will for sure share your feedback with them in order to continue working on our guests stay satisfaction.
We would love to welcome you again on your next visit.
We stay at your complete disposal if there is anything we can help you with!
With our best regards,
Your Suisse-Majestic team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Great location - if you come by train, take the escalator down and the hotel is right across the street. Outside the hotel, there is a long flight of stairs that leads you to the lake and a short distance away, the ferry to Chillon Castle. There are also supermarkets and quite a lot of eateries nearby. Room-wise, I was disappointed by my first room. I had paid for a lake view but my room on the first floor could hardly see the lake at all. The hotel explained that it was fully booked for the night. Thankfully, I was able to change to another room with a much better view the next day, and the change-over was smooth. Hotel staff was very accommodating. And although the view of the first room wasn't that good, it was actually much bigger than my second room.

  • Stayed: August 2018, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank crybaby21sg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHSM001, Sales & Marketing Coordinator at Grand Hotel Suisse Majestic, responded to this reviewResponded 2 weeks ago

Dear crybaby21sg,
Thank you very much for sharing your feedback with us.
We are very happy to realize you found our location ideal as indeed it is very practical when traveling by train.
It is a pleasure to read that you appreciated your second room as we were fully booked on that day and did our best to attend your request in order for you to spend a nice stay with us.
We hope to be able to welcome you again on your next visit to Montreux.
We stay at your complete disposal if there is anything we can help you with!
With our best regards,
Your Suisse-Majestic team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

It's not easy to be one of the grande dames of Montreux, catering to both tour groups and individual travelers at the same time, but this hotel does it with ease. That is due to a very dedicated staff and operations management that provides individual attention, regardless of the size of your traveling party. Directly across the street from the train station, it is literally steps from both transport and the heart of Montreux. The updated public spaces and guest rooms are extremely well done, resulting in plenty of room to relax. If you opt for a more expensive upper floor room that faces Lac Leman, you will be rewarded with doors to a balcony, along with spectacular views. The rooms includes a mini-bar refrigerator and plenty of storage.

Stayed: August 2018
Thank PalladioAndrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHSM001, Responsable commercial at Grand Hotel Suisse Majestic, responded to this reviewResponded 4 weeks ago

Dear Andrea ,
First of all we thank you taking your time to write us so great review.
We will share your kind words with all our teams.
We are extremely happy to know you enjoyed your stay with us and we are impatient to see you again is our hotel! Please, don’t hesitate to let us know if you have special wishes or requests for your next stay – our reception team is at your entire disposal.
With our best regards, your Suisse-Majestic team.

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Reviewed 19 August 2018

This hotel has a perfect location where you can enjoy the view of Lake Geneva and easy access to buses and trains.The railway station is opposite the hotel which was a bliss. Housekeeping,breakfast,cleanliness,hygiene all deserve five points rating from me.Definitely will visit again !!

  • Stayed: May 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Sunitee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHSM001, Responsable commercial at Grand Hotel Suisse Majestic, responded to this reviewResponded 4 weeks ago

Dear Sunitee S,

Thank you for your so kind review. It makes us happy to read that everything went well and our services reached your expectations.
We are impatient to see you again and very soon in our hotel.
With our best regards. Your Suisse-Majestic team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2018

The hotel had the perfect location! Right across the road from the train station, with shops, cafes, supermarket, and the lake all walking distance. I had a great suite, with a huge balcony facing the lake. So the view was stunning. But, the only complaint was the noice from outside traffic. However, small price to pay for the breathtaking view. The breakfast area was great too, overlooking the lake. The hotel was relaxed and lovely. Staff was helpful. Ys, i would stay here again.

Room Tip: Ask for a room overlooking the lake. Mine was spectacular.
  • Stayed: August 2018, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank renee2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHSM001, Sales & Marketing Coordinator at Grand Hotel Suisse Majestic, responded to this reviewResponded 2 weeks ago

Dear renee2014,
Thank you for sharing your feedback with us and for your recommendation!
We are delighted to read that your room was up to your expectations and that you found our location comfortable.
We are also very glad to read that you enjoyed our services and found our staff helpful.
We will for sure share your feedback with them in order to continue working on our guests stay satisfaction.
We would love to welcome you again on your next visit.
We stay at your complete disposal if there is anything we can help you with!
With our best regards,
Your Suisse-Majestic team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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