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All reviews train station lake view lake geneva l'occitane products arriving by train directly across the street wooden floors des alpes perfect location small balcony christmas market very nice hotel lakeside room hotel restaurant deluxe room breakfast was excellent an amazing view
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Reviewed 3 weeks ago

The location was perfect and the hotel very nice and comfortable. It is right across from the train station and right on the lake! We did not eat breakfast at the hotel but if the morning is nice, it would be beautiful. The staff was very helpful in making us a dinner reservation and giving us a map to hike through the vineyards nearby. We were able to walk outside the door and walk down the beautiful promenade to the Chillon castle. Would have loved another night here if time allowed! Again - cannot beat this location!

Room Tip: Try for a room with a view of the lake!
  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Ann Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHSM001, Sales & Marketing Coordinator at Grand Hotel Suisse Majestic, responded to this reviewResponded 1 week ago

Dear Ann Z,
Thank you very much for taking the time to share your feedback with us and for choosing The Grand Hôtel Suisse-Majestic.
We are first of all glad that you enjoyed our location and found it comfortable.
Indeed we are right across Montreux's main station and in front of the Geneva Lake.
We are very happy to read that found our service helpful and as we can see you managed to make the best out of our surroundings!
We will not forget to share your feedback with the rest of the team in order to keep improving our services from day to day.
We hope to welcome you on a future occasion very soon!
With our best regards,
Your Suisse-Majestic team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We had a lovely one night stay at the Suisse Majestic. Great service from our arrival. Our room looked onto the lake and had the most stunning view from the window. Breathtaking. We had lunch at the hotel which was pleasant though expensive (like most things in Switzerland...). And the breakfast the following morning was great.
The only downside is that it was extremely warm in the room - it got up to 27 degrees - and the air conditioning had been turned off. The hotel said there was nothing they could do about this as the AC was switched off for the autumn. However I feel they could have tried a little harder.
Overall though, a good stay

  • Stayed: October 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Owen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHSM001, Sales & Marketing Coordinator at Grand Hotel Suisse Majestic, responded to this reviewResponded 1 week ago

Dear Owen M,
Thank you very much for taking the time to share your feedback with us.
We are very happy to read that found our service great and enjoyed our breakfast offer.
We will not forget to share your feedback with the rest of the team in order to keep improving our services from day to day.
Regarding the room temperature, we have a centralized system. As during your visit the outside temperature was quite warm we lowered the general temperature but unfortunately it takes a bit of time for the rooms to cool down due to our big infrastructure.
We are very sorry for the potential inconveniences this may have caused.
With our best regards,
Your Suisse-Majestic team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Bottom line - Most convenient location; reasonably price 4-star hotel.

Pros - It's a beautiful and historic hotel right opposite Montreux train station. You can't really beat that for convenience if you're travelling by rail. And I would say all the key sights in Montreux itself are fairly accessible by foot from the train station. Service was excellent.

It's a luxurious hotel - plush furnishing and great amenities (e.g., l'occitane toiletries, a small gym with sauna, and a very comfortable lobby).

We didn't include the breakfast in our package but the hotel has a restaurant and bar with excellent views of the lake.

And you get all this for a fairly reasonable price for a 4-star hotel in Switzerland. We paid just a little more to get a room with a lovely view of the lake. The rooms have a small balcony with two chairs for you to admire the view.

The only significant drawback was the air-conditioning - despite setting the it to the lowest temperature, the room was still a warm 27 degrees. We had to open the windows.

One minor inconvenience is that the building has no direct exit to the lake. You have to go around the hotel to walk a flight of stairs down to the lake or an escalator back up to the hotel. The hotel also lacks a swimming pool and the gym could do with some weights.

Room Tip: Get a room with a lake view; ask the reception if you need a kettle
  • Stayed: October 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHSM001, Sales & Marketing Coordinator at Grand Hotel Suisse Majestic, responded to this reviewResponded 1 week ago

Dear Mark C,
Thank you very much for taking the time to share your feedback with us and for choosing The Grand Hôtel Suisse-Majestic.
We are first of all glad that you enjoyed our location and found it convenient.
Indeed we are right across Montreux's main station and in front of the Geneva Lake.
We are very happy to read that you enjoyed your lake view room as well as its furniture and found our service excellent.
We will not forget to share your feedback with the rest of the team in order to keep improving our services from day to day.
We hope we will be able to welcome you again on your next visit.
We stay at your complete disposal if there is anything we can help you with!
With our best regards,
Your Suisse-Majestic team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We were on the top floor with view of the train station. There was a gigantic wooden diagonal beam in the middle of the room. We asked for a different room but we were told it was fully booked.

The sound insulation was very good, couldn’t hear a thing from the street. But the air conditioning was loud with intermittent buzzing noise possibly from the elevator adjacent to the room.

Bathroom facilities clean and beautiful.

The pillows were quite flat and didn’t give enough support.

Great place to set up base to go to Gruyeres.

Stayed: September 2018, travelled as a couple
Thank david_foodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHSM001, Sales & Marketing Coordinator at Grand Hotel Suisse Majestic, responded to this reviewResponded 1 week ago

Dear david_foodie,
Thank you very much for taking the time to share your feedback with us.
We are delighted to realize that your overall stay went well despite the few inconveniences faced for which we would like to deeply apologize.
Regarding the room, it is one of our most charming rooms but are dissapointed to realize that you didn't like it.
Be assured that we will take your comments into account and will do our best in order to be able to welcome you on your next visit to Montreux.
We stay at your complete disposal if there is anything we can help you with!
With our best regards,
Your Suisse-Majestic team

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Reviewed 4 weeks ago

stunning hotel right on the lake side , booking easy very polite staff,
excellent room with very large comfortable bed, and a balcony with wonderful views over the lake, good large size bathroom with all amenities and spotless clean.
did not use the restaurant as there was so much to see in the town, the bar area good with plenty of outside tables with views of the lake,
breakfast was of a good quality with plenty of choice.
an all round good experience , would recommend and certainly use again

Room Tip: try to select front rooms with views over lake
  • Stayed: October 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank kenneth b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHSM001, Sales & Marketing Coordinator at Grand Hotel Suisse Majestic, responded to this reviewResponded 4 weeks ago

Dear kenneth b,
Thank you very much for taking the time to share your feedback with us and for your lovely rating.
It makes us very happy to read that you found our staff polite and enjoyed of course your room.
We hope to welcome you again on your next trip, this time to try our Restaurant!
We stay at your complete disposal if there is anything we can help you with!
With our best regards,
Your Suisse-Majestic team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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