I booked this hotel more than 6 months ago via Citi credit card travel agent. This was prepaid non-refundable booking. Personally I sent an email to hotel to arrange Lake view room, and agreed to pay CHF40. Check-in was slow. They must have all of my information but they want me to write all information on registration card. Also I presented my Citi master card. After check-in I tried to connect internet but couldn't. I had to call Front desk, but they said I have to pay CHF40(Lake view charge) prior to internet connection. Unbelievable!
Bed linen and room amenities were really nice. They set up L'Occitane shampoo/conditioner/body lotion/body wash. Very nice!
One of thing hotel need to consider to upgrade is bed mattress. I am terrible sorry to say, I could not feel any comfortable. It was just cheap mattress. Compare to other hotels, your hotel should have memory form style mattress.
The most compliment is breakfast. The staffs provide good smiling service. Food was very taste. We loved your real orange juice and croissant! We wish to stay one additional night. Will come back to your hotel again. To be honest with you, your hotel has better view than any other hotels.More
- Free Wifi