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“180 years of Experience!” 5 of 5 bubbles
Review of Hotel Masson

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Hotel Masson
Ranked #2 of 11 Montreux B&B and Inns
Charmouth, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“180 years of Experience!”
5 of 5 bubbles Reviewed 22 August 2013

My wife and I stayed at this charming hotel at the end of September 2013. We booked a week's halfboard holiday through Inghams.
We arrived and were met at the door by a young man who grabbed our heavy bags and swept us up to the first floor reception where the owner welcomed us and showed us to our small but well appointed room, with ensuite, We were presented with our Montreux Transport Cards and were taken for a short guided tour of the Edwardian or 'Belle Epoque' styled Pension Hotel, which features in the Swiss historic hotels list and has aparently been in the owners family nearly all of the 180 years. Swiss hoteliers are reknowned for their hospitalty and with such lengthy experience this hotelier's welcome and attention to detail could not be faulted. Her staff were of the same catagory! I should add that as a couple we do appreciate the manners pertaining to the era. Not for us the metalic glitzyness of ultra-modern unfriendliness! If you want hi-tec business accom this is not the place for you.
Breakfast was of the usual Swiss offerings plus an ever attentive waitress, ready to assist at one's elbow. The table loaded with every conceivable choice of breakfast fare. Fresh fruit in abundance too!
Dinner a four course table de hote menu, posted up early in the day in case you wished to seek alternative elsewhere. Not that we needed to as we found the cooking exceptional and the attention to detail and silver service also exceptional in this day and age!
Reading the reviews from earlier vistors the beds were a problem. I think 2013 must have been the year the beds were renewed as our twin bedded room was very comfortable indeed. I am a chronic back sufferer but on this visit, no problem!
We did find the walk in the exceptionally hot weather a bit of a chore but the views of Lac Leman helped overcome the pull up the hill from the Ave de Chillon and the trolleybus service.
We had a great day out on the Belle Epoque steam vessel La Suisse too, which we found to be offering special cut-price service on our second 'voyage'.
We didn't make use of the sauna facilities offered so can only presume them a special extra for those who participated.
All in all a very enjoyable holiday with delightful company. A return is penned in our diaries!

Room Tip: We used no.6 room on the first floor next to the office and on the same floor as the dining room, sa...
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  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Rumbald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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129 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Munich, Germany
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 July 2013

Yes Montreux is truly buzzing during the Jazz Festival. For us it was a heady mix of music, good food, and the most delightful hotel which has character and distinction. Equipped with all you need, and for a very competitive price, the added advantages were great service, in a peaceful setting with authenticity that would be hard to beat. Close to the bus and train service, Masson is convenient for business or pleasure. I would definitely stay there again

Room Tip: We did not have a balcony, but two beautiful large windows from which we had an unbeatable view of t...
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  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TheMunchkens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cornwall, England
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 28 July 2013 via mobile

If want a Hotel where you are greeted by name, have personal, friendly service, with lots of character, wonderful views in a very tranquil spot, then this is the Hotel for you.
We had a room that had its own terrace and what a lovely spot to sit and chill after a day sightseeing, but there are plenty of seats in the garden or the balcony that leads off the lounge area, where you can appreciate the view of the mountains opposite.
Is it the Hotel or Montreux itself that means within 24 hours you have relaxed, I do not know. It is slightly outside Montreux centre but the beautiful, peaceful lakeside promenade means you can enjoy a lovely walk back. With plenty of stopping places to enjoy the view, or go the other way and you have the Chateau, so for me a perfect spot.
You have free travel in the area, and whilst it is slightly uphill from the bus stop, it is not that bad to walk, and if you struggle just stop, turn around, look at the lake and then walk on. The free travel is brilliant, we went all over the place, and with a bit of savvy shopping Switzerland needn't be that expensive!
The food is excellent, delicious home made fare; Dinner is 4-courses, if you can manage it! All the staff were exceedingly friendly and will do anything to make your stay enjoyable.
We stayed as part of an Ingham's Golden Pass tour - top tip, you can go as far as Les Avants on your free travel on the Golden Pass line. It had meant to be a "one-off" trip but since returning all we want to do is go back.

Stayed June 2013, travelled as a couple
Helpful?
2 Thank JaneHoops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont, California
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 22 October 2012

My wife and I stayed in the hotel Masson for one night in the beginning of October. It was our understanding that hotel is being run like B&B (which may be a good thing), as we were met by the owner’s wife and she offered us a nice room with the lake view and the balcony. The hotel is located some distance from Montreaux center, so casual walking will take you approximately 45-50 minutes to reach the center. They also give you a transport card so you can use public transportation for free. It is convenient but again it will take you approximately 20 minutes and then walking up the hill to the hotel from the bus stop. All the action and most of the restaurants are in the city center, so you kind of gravitating to the center. For that reason the stay in the hotel Masson has some downsides-it is not very close to the center. However, it is close to Chillon castle which is 10 minute’s walk away.
As I mentioned our room was very nice. The room did not have a single double/queen bed that we asked in our reservation, but they had 2 single beds moved together. Overall, beds were old and not very comfortable to sleep for a tall person like me.
We did not use their restaurant for dinner (were in the town center), but were for breakfast (that was included in price). It was OK breakfast, nothing very remarkable-fresh-baked bread, several cheese’s, fruits, ham, milk, juices, yogurt, coffee, tea (on the table), etc. That day we did not find hot omelet or anything hot cooked. We did not need it, just for the record.
The car parking was just outside the hotel and it is free.
The hotel worked for us for one night (after walking a lot we were tired and felt asleep on these uncomfortable beds). However, if we were to stay for several days, as we are light sleepers (there are lot of squeaks in the old house), I would prefer another place close to the town center and with better more modern beds. Although it will probably cost more.

  • Stayed October 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Osetleo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, UK
Level Contributor
342 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
5 of 5 bubbles Reviewed 21 September 2012

This hotel turned out to better than we had expected; having seen the review in the holiday brochure, comments here and looked at the pictures on Google maps I had expected a hotel that was more basic, up a steep hill and likely to be noisy from the motorway. None of this was true (well the walk up the path from the bus stop is a bit steep but it was better than using the road); the hotel is charming with a relaxed old-style feel about it. We had dinner in our package and the meals were wonderful, with seconds offered. The staff are friendly and helpful too.

  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank RichardEade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sugar Land, Texas
Level Contributor
220 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 bubbles Reviewed 22 August 2012 via mobile

On balance our stay in the hotel was pretty disappointing mainly due to bad beds and a very hot room.  

It is an historic hotel which had several downsides for us:

-the interior of the hotel has not been modernised and has an old "club" feel about it
-there is no elevator and you have to carry your luggage up at least one flight of stairs
-there is no air conditioning in the hotel or bedrooms.  It was very hot when we were there and the bedroom was extremely hot until about 3am.
-our room had two old single beds pushed together with a gap between them, and very soft mattresses.  We had to ask for boards of plywood to be put under the mattresses which helped a bit but not much.  The beds are certainly the most uncomfortable we've ever experienced in any hotel
-our bathroom likewise dated from the 60's
-there is a shortage of power outlets in the room.  We only had one accessible and had to unplug a lamp to recharge our phones, iPads, etc
-the wifi in the hotel is very poor.  When you can get connected it is painfully slow

On the upside, there is a formal feeling that you don't find many places any more and the staff are very attentive.  We had booked a superior room and had a view to die for from the balcony of Lac Leman and the Alps.  The balcony was simply furnished with a table and chairs and sunshades overhead.   There is a lovely garden area with sun loungers and tables/chairs where we enjoyed a drink and relaxed.

Breakfast was good, with a selection of cereals, breads, meats, etc on the buffet, but no fresh fruit.  We ate dinner in the hotel one evening and they made us a lovely veggie meal at tables with crisp white tablecloths.  Very nice but a bit pricey at CHF 47 each.

To get around the area the hotel gives you a free pass for all the local buses which are a 5 minute walk down the hill from the hotel.  This pass also gives a 50% discount on other Alpine transport.   This is a great way to explore the area and the Swiss buses are brilliant.  Be warned the hill up to the hotel is quite steep and if you have any walking issues it will be a challenge.

Stayed August 2012, travelled as a couple
Helpful?
2 Thank Stephenwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Truro, United Kingdom
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
5 of 5 bubbles Reviewed 17 August 2012

The Hotel Masson is an absolute gem - it takes you back to a different era away from the hustle and bustle of modern life.
Location - about 40 mins walk from Montreux centre, but 5 mins walk down a steep hill brings you to the nearest trolley bus stop (Bonivard). Buses run every 10 mins, and take about 10 mins to Montreux station/centre. We rode it all the way to Villeneuve (about 10 mins the other way), and right to the end of the route at Vevey (about 40 mins long the lake side). And the cost? NOTHING!! Any hotel guest gets given a Montreux Riviera card giving them free transport in the region - not just on the buses, but on the trains, including funicular and mountain railways as well. And the region it covers is quite extensive! For instance, to go from the hotel to Montreux station, then on the mountain railway up to Rochers de Naye (about an hour from Montreux) cost just 25CHF using the Riviera card. Without it, using the half fare Swiss card we had supplied by Inghams, it would have been 33CHF per person (Inghams - please take note of this.....our rep didn't know this until we told him, and he'd worked there for 2 years!!). And with no card at all it would have been 66CHF. Some days we spent no money on transport at all.
Chateau de Chillon (a must see) is 10 mins walk from the hotel - once you are down the hill, the whole way from Vevey to Villeneuve is flat and (almost always - short section in Vevey excepted) along the beautiful lakeside. Boats and some trains stop at Chillon and Territet - both 10mins or so from the hotel.
We booked 2 rooms - one double and one single - half board package for 7 nights through tour operator Inghams (a word on them - transfers from Geneva Airport by direct train, met at Montreux station by the rep, and put in pre booked taxi to the hotel worked very smoothly indeed. Taxi arranged back to the station at the end as well.). Our 2 rooms (14 and 16) were on the 2nd floor (reception,dining room, lounge, terrace are all on the first floor) and overlooked the entrance to the hotel, which is on the side of the building. Some lake glimpses, particularly from the single room (16) which had its own balcony. Near the motorway, which is raised along the hillside, but the noise was not off putting at all.
Rooms - very old fashioned decor, which may not appeal to some, but I thought really added to the charm of the hotel. The double room was a decent size, 2 twin beds right next to each other, with a bathroom with bath tub and shower over. Minibar, safe (bizarrely inside the minibar!), small old style wall mounted TV and old style radio. Single room had a decent sized single bed, large wardrobe, desk, chest, chair, armchair....almost too much furniture for a smallish room. Again a small TV mounted high (if you are tall, it may not have been high enough!!). Rather compact shower/wet room - I reckon you could shower, use the basin and toilet all at once if you wished!! One thing it lacked was a hook on the back of the door to hang clothes, otherwise it was more than adequate. Soap and liquid shower gel supplied. TV had usual European channels and BBC World News/CNN news etc. Managed to follow the Olympics on French/German Eurosport! No air-con or fan - and it was pretty hot when we were there - but I've yet to stay in a hotel in the Alps of Switz/Austria etc that has had air-con. As previously mentioned, the (free) Wifi was a bit patchy - but only on one day did I really struggle to connect. Some areas of hotel had better connectivity than others - router is on first floor outside office. But hey - this hotel clearly does not seek the business end of the market, and if you'd rather be on your iPad playing Angry Birds all day, stay at home!
Lounge - felt like being in an Agatha Christie novel sitting here! Nice terrace overlooking the garden - smoking allowed on terrace, balconies and in the garden. The garden was a decent size with plenty of loungers/chairs.
Dining room/meals - breakfast was a very good array of home cooked breads (delicious rolls!), about 6 types of home made jams (apple, quince....), cereal, yoghurt, fruit salad, cold meats, eggs, cheeses, juice. Decent standard coffee and tea.
Dinner (for our half board option) was a 4 course set menu - the menu was usually displayed (in French) at breakfast time, so I am sure you could mention if there was something you really didn't fancy, or if you needed a veggy option. Starters included salmon (cooked and smoked), melon, and Gruyeres cheese flan. Soup was a huge bowlful (with extras if desired!!) and was usually a creamed veg soup of some sort. Now for the main courses....these were served to you from the dishes at your table, again with extras if desired (but don't ever try and serve yourself - I reckon the waitress could've given Usain Bolt a run for his money the way she dashed over one night when we went to help ourselves!!) Quality was superb - chicken (twice), beef, veal, sole, lamb and duck were served during our week, with a different style of potato/pasta/veg to accompany each night. Desserts were a work of art, and included apricot tart, pear, chocolate mille feuille, sorbet....... You certainly will not go hungry at the Masson!
Staff - the owner and senior staff (think they were also family members) all spoke great English - one night I heard the owner introduce the dinner menu to various diners in French, English, German and Italian! Yes, the waitresses did not speak English (as mentioned in a previous review), but if there was every any uncertainty they immediately said "un moment, s'il vous plait" and rushed to fetch Madame to help. And they really had a good sense of humour which came over even if you weren't speaking the same language. During the time we were there they were dealing with people from Asia, Spain, England, Italy, Switzerland, France and Germany with no trouble whatsoever. Wine was fairly expensive (about 40CHF plus a bottle), but there was free tap water supplied automatically each night. And you could save part of a bottle over more than one night if you wished. The hotel does not have a separate bar area.
On our last day, when we had checked out and were waiting outside for our taxi, Madame rushed out to say goodbye in person, worried that she had missed us - to me, that says it all about the level of personal service you get at the Masson.
I would certainly recommend it to those who like old fashioned hospitality, great food, and being attended to in a way that you rarely encounter today.

Room Tip: A few rooms have full lake view and balcony, but at a supplement. Ground floor rooms may feel a litt...
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  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Teee7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Masson

Property: Hotel Masson
Address: rue Bonivard 5, Montreux 1820, Switzerland
Region: Switzerland > Canton of Vaud > Montreux
Amenities:
Restaurant Spa
Hotel Style:
Ranked #2 of 11 B&Bs / Inns in Montreux
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Masson 3*
Number of rooms: 33
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