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“Amazing location, average rooms, service patchy”
4 of 5 bubbles Review of Hotel Hirschen

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Hotel Hirschen
Ranked #82 of 138 Hotels in Zurich
Certificate of Excellence
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Amazing location, average rooms, service patchy”
4 of 5 bubbles Reviewed 22 August 2013

Pros:

Location - AMAZING - Hotel Hirschen is located in the perfect place. Right on an exciting street in the heart of the old town of Zurich, a short walk to the Grossmunster church, right next to the lake, short walk to Bahnhofstrasse etc. You can't beat this location.

Breakfast - The breakfast selection is good and mostly fresh. Always topped up when running low.

Building - The building itself is a tourist attraction due to it's history. Wine cellar must be visited.

Cons:

Room - The room itself is small. There is no airconditioning which can be punishing during a heatwave (though almost none of the inner-city hotels have aircon). There is no fridge in the room or safe. To be fair, I have stayed in Zurich twice and it is near impossible to find a large room with airconditioning in a great location for a reasonable price.

Service - Patchy. Some of the reception staff are fantastic (like the older lady) and others are woeful.

Bottom line:

I might stay here again because of the amazing location.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Galvatron1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMohn, Manager at Hotel Hirschen, responded to this review, 23 August 2013
Dear Galvatron 1984
Thank you for your visit and your honest review. We are happy that you did enjoy your stay at the Hirschen. You are absolutely right that in old historic houses like ours the available space is constricted. It is our effort to provide an excellent service and I am glad to hear that you did find it partially, but I am sorry that not everyone has offered the same good service. The wine celler in the over 600 years old vaulted cellar is indeed a must for every visitor. Since 2009, it is an official location for the civil wedding - for residents and nonresidents - and we have joined almost 500 weddings now.
It would be a great pleasure to welcome you again during your next visit.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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198 reviews from our community

Traveller rating
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    46
    5
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28
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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English first
nyc
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 13 August 2013 via mobile

I was looking for a not too expensive hotel in one of the world's most expensive cities. Found it here. Small but so clean and comfy room. Perfect location in a walkable and no cars part of town (10 Mns from station ) On 7th floor and the Internet worked perfectly (tho no desk in the room - again it was small but perfect for a short stay). Really nice breakfast with local jams and cheeses and different breads and pastries.
Altogether great value and vibe for this traveler. Will definitely stay again

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dccymbal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMohn, Manager at Hotel Hirschen, responded to this review, 22 August 2013
Dear dccymbal
Thank you very much for your stay and your positive review. It is our effort to make our guests stay as comfortable as possible and to feel them at home far away from home. We are very glad that you did enjoy your stay with us and it would be a great pleasure to welcome you again soon at our lovely City.
best regards
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Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 4 July 2013 via mobile

My wife and I arrived at the hotel in the morning after a very long flight from Australia. The hotel was able to provide us with a early check in which was great. The hotel is only a short walking diatance from the main station and it is even quicker and eaiser if you catch a tram. The location is great as it is in the old town with excellent bars, resturaunts, shops and the river a close walking distance away. We also got the hotel through booking.com and had no problem with the room as it had a great view. The staff are very friendly and had great knowledge of the area and tours. Breakfast each morning was delicious and there is also a great little wine bar in the cellar of the hotel. The only downside is the bathroom is quite small and we had difficulty getting Internet on our room (level 8) but besides that everything else was great and we will def come back when we return to Zurich.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yby F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMohn, Manager at Hotel Hirschen, responded to this review, 5 July 2013
Dear YbyF
Thank you very much for your positive review. With great pleasure we hear that you did enjoy your stay at Zurich and the Hirschen Hotel and we will be glad to welcome you again in the future. We are aware of the WLAN problems and we will solve this in the near future.
Thank you for your visit!
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 July 2013

It's in a great location - very close to the river and only 5 minutes walk from the main train station. The staff are friendly and helpful and were more than happy to store our luggage until we were able to check in. Our room was basic but very comfortable. Breakfast was absolutely delicious.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMohn, Manager at Hotel Hirschen, responded to this review, 7 July 2013
Dear Nat S
It was a great pleasure to welcome you at the Hirschen Hotel and we are glad that you did enjoy your stay with us. It is our effort to make our guests stay as comfortable as possible and our high quantity of regular guests and positive feedback such as yours is our reward.
Thank you very much for choosing the Hirschen and we hope that we will have the pleasure to welcome you again in the future.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, Italy
Level Contributor
930 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 398 helpful votes
3 of 5 bubbles Reviewed 11 June 2013

If you make your reservation with booking.com you will save money and.....space. That is, the room will not have a view and will probably be smaller that the other rooms. Clean, confortable, old but good quality towels, very TINY bathroom, average breakfast. Staff nice and competent. Old building but well kept. Very central. A bit expensive for what it is.

Room Tip: Try to get a room facing the square: noisier but with a view.
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Romanbiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMohn, Manager at Hotel Hirschen, responded to this review, 15 June 2013
Dear Romanbiker
It was a pleasure to welcome you at our hotel. Thank you for your review, we are happy that you did enjoy your stay with us. We have 27 rooms in our historic building and each room is different. The allocation of the rooms will be done individually based on the availability, no matter how you have done your reservation. Most of the guests prefer a quiet room and this rooms do in fact have not a spectacular view. The rooms facing the busy Hirschenplatz have a better view, but they are quite noisy, especially on weekends and summer days. Every guest has different needs and so it is difficult for us to know in advance what preference which guest have unless they send us a special request. We would be happy to welcome you again at the Hirschen hotel and we will make sure you will get a room facing the Hirschenplatz.
Kind regards
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Nyon, Switzerland
Level Contributor
203 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
3 of 5 bubbles Reviewed 29 May 2013

I stayed in the Hirschen hotel for one night. Staff was very friendly and accomodating, I really appreciated it. The hotel is very well located, in the heart of the city - very nice. The room was OK, very simple and for the price, i think they could provide something better. What really annoyed me was that there were no shades and the room at night is not dark. A lot of people (myself included) need absolute darkness to be able to sleep well, otherwise you wake up at 5 am when the sun arises - this is what happened to me and so I think they should either put shades that can be closed or thicker curtains.

The breakfast was very good, very good quality of food and products, I liked it very much.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ilovetotravel155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMohn, Manager at Hotel Hirschen, responded to this review, 15 June 2013
Dear Ilovetotravel 155
Thank you very much for your stay and your review. We always appreciate the feedbacks of our guests so they will allow us to improve our service. I am happy to hear that the staff was worth your positive comment, this is what is very important to us. You are absolutely right that the missing black out curtains or shades in some rooms are a problem we have to solve soon. The difference of every room and the structural facts make it more ambitous than supposed, but the rooms will definitely equipped with black out curtains in the near future.
It was a pleasure to welcome you at the Hirschen Hotel and we hope you will visit us again.
Kind regards
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Aigle, Switzerland
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 20 May 2013

As other reviewers have said, the hotel is convenient for the railway station and for visiting Zurich as it is right in the Old Town. My room was clean and bright with comfortable beds. The bathroom was a little small, but adequate. Despite being in an area of Zurich with noisy night-life I didn't have a problem with being disturbed. The staff were friendly and the food choice at breakfast (continental style) was good. For Switzerland I felt is was a reasonable price. I hope to stay at the Hirschen again.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HomerPerly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMohn, Manager at Hotel Hirschen, responded to this review, 23 May 2013
Dear HomerPerly
Thank you for your review, we are very happy that you did enjoy your stay with us and you felt comfortable here.
We hope that we will have the opportunity to welcome you again soon.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Hirschen

Property: Hotel Hirschen
Address: Niederdorfstrasse 13, Zurich 8001, Switzerland
Region: Switzerland > Canton of Zurich > Zurich > Old Town
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #82 of 138 Hotels in Zurich
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Hirschen 3*
Number of rooms: 27
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