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“Service is awful!”
Review of il postino

il postino
Ranked #1,451 of 2,045 Restaurants in Zurich
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Reservations
Neighbourhood: Oerlikon
Reviewed 9 June 2014

Food is good, but there are some serious issues here with service. Due to its location and outdoor terrace, this restaurant will always be busy, but it does not excuse the bizarre and terrible service.

Starters delivered to the wrong tables, drinks warming in the sun as courses are late, simple changes to the order forgotten, wrong bill presented.....the lists goes on and on.

You could get lucky and it may work out fine, but this is a gamble as the staff (apart from the chef thankfully), are complete amateurs and are overwhelmed with even the smallest of crowds. The aggressive and rude owner does nothing to help and his shouting and confrontations with the staff just makes a sometimes unpleasant atmosphere worse.

To summaries: food is good, waiting staff terrible. Not the relaxing evening we had hoped for.

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1  Thank Dawn032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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35 - 39 of 129 reviews

Reviewed 28 February 2014

Not a bad pizza joint, but both the pizzas and the service can be a little hit and miss, based on the visits we've had. Sometimes friendly and good, sometimes rushed and brusque.

1  Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2013

From what I understand this place is owned and operated by the same folks who manage Jimmy's Pizza (the menu is similar). Great pizzas, reasonable prices, nice wine selection, etc. The atmosphere is quite nice, definitely a great place for a date night or evening out on the town. Additionally, the tram 10 and 14 stop right in front of the building so this is also a great restaurant for anyone who is looking for a great dinning experience with access to quick public transport.

Thank DruBones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2013

The menu is so full of errors my 4 Year old son would have done a better job... It took them 50 minutes to bring 2 pizzas (mediocre) and additionally 20 for the bill. Only plus: its location and nice outdoor seating.

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Thank meo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2013

It is a rare event that I leave a restaurant angry. While the food and ambiance were "OK", the service was poor and slow. While I could look past the poor service, what was truly shocking and distasteful was the behavior of the owner (and his family) when they arrived. After being placed at the back of the restaurant, the owner ran around raising his voice at staff, and was in and out of the kitchen shouting and carrying food and wine for himself. All the while his two obnoxious children were equally oblivious to the goings on of the patrons of "their" establishment. While I and everyone around me waited upwards of an hour for our food, the owner and his kids ate within moments of sitting down (it would seem that our salads and appetizers went straight to the kids, instead of to our table, despite having ordered them 20+ minutes before).

The entire experience unplayed like something you would see on a "restaurant disaster" TV show or something of the like.

I do not recommend this place unless you want mediocre food for a high price, served inordinately slowly by poor waiters, who work for an obnoxious and loud owner. However, if you want to track down an answer to the "nature versus nurture" question about child rearing, observing the owner with his kids is sure to be enlightening.

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    • Food
6  Thank E M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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