I was facing last night a very unpleasant event, when I tried to obtain the key card from the box.
I typed the code I received into the keycode box, but when I opened the box there was no card! The box was simply empty!
I rang the “call center”, where a lady told me the room number 123, after I explained her the situation. She also advised me that I can enter the room with my personal code received. I made the phone call at least 3 times, from 18.01- to 18.17.Then it worked, so there was my room.Thanks to the lady from the call center I managed to get the room.
I accessed the room, but after 30 minutes, a lady accompanied by 2 young boys , rang the bell.
Opening, she told me that she has a card with room 123, that she found the card in her box when she typed her personal code. I asked her if she managed to open the room with her personal code , she could not, while I was able!
In fact she had on reservation 2 rooms. So , someone placed my card into her keybox! Bad omen…
End of the story, this morning , 08.00 AM, a Police patrol arrived at my door, asking my ID, telling me that there is a complain, interrogating me, that someone else was supposed to stay in this room.
I explained the gentleman the situation, very unpleasant, he understood and they left.
I really do not get why the Police came to my door, this is very insulting!!!
I really thought U, as a Business company R serious, but it seems not at all.!
I am very much disturbed about the situation created with the police coming to my door, and the whole situation created.
I will not ever make a booking on Swiss Star Group,neither me, nor other acquaitances, this is a real shame that something like this happen.
U should train the responsible people to do their job properly!