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navpreet31
Gothenburg, Sweden

Unhygienic apartments with rude staff

1.0 of 5 bubblesReviewed 6 Jul 2019via mobile
To summarise all issues:

Late check-in

Inhabitable state of the apartments. Refer to the pictures shared
Soap, shampoo, dishwashing cubes, material to wash utensils, etc. were not provided. We ended up spending upwards of 50 euros on that. I wasn't aware that I should keep receipts

Extremely noisy at nights

The shower wasn't working - They had to replace it.

Threatening/ rude emails from apartment owners leading us to refuse all services from them including cleaning. I was travelling with kids and pregnant wife and didn't want to pick a fight with super rude apartment owners. I apologised to them and said please don't enter the apartment as long as we are there - this was because we felt threatened.
Date of stay: July 2019
Trip type: Travelled with family
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Reviewed 3 February 2019 via mobile

I paid $50 per room and got 2 rooms for one night. For that price I believe the place is a good deal. Here is my experience:

We arrived at about 10pm and had a bit of difficulty figuring out the electronic check in at the front door. We did manage to figure it out but I would recommend they install a phone that automatically connects to their 24 hour hot line so if you need help and don't have a phone you can get help. In our case we had a USA cell phone and couldn't call the Swiss number.

When we did get inside, one of the rooms we were given had another person already in it. Our code opened the door and we walked in on her. She said this has happened to her a few times. We called the hotline using WiFi we were able to get and they rapidly assigned us a different room.

In both of our rooms there was good, strong WiFi. The rooms were clean. There are no alarm clocks or bedside phones. There are mini-fridges and kitchenettes.

The room on the fourth floor was quiet. The room on the first floor - our family was constantly woken up by people coming in and out of the hotel. Poor night of sleep as a result.

In the morning we got an Uber to the airport and it was a 10 minute trip there. That was helpful.

Those are the pros and cons of this establishment.

I give it 3 stars because I believe for what I paid, it was what one can expect. If you want a better experience, then you have to pay more for a better hotel.

Date of stay: February 2019
Trip type: Travelled with family
Thank T2614UAscottg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 December 2018 via mobile

So, I have to write about my very bad experience on Christmas holiday time ever.. We dont have a heater and no warm water.. On 25 December i called to explain that we dont have a hot water and the heater doesnt work.. One of the guy (Arun Rajah) told me to make this problem clear.. In 3 hours still no news.. I called him again, and he said only sorry something felt with the instalation.. Then, in 2 hours still no news.. I called him again to make this problem clear.. And i wrote him email that msybe and hopefully he offered me another Swiss Star room.. No change.. The next day.. 26 December until 22:10 still doesnt work.. So.. 2 days i didnt take a shower.. Super.. Thanks for bring us to a wonderful Christmas holiday ever in my life.. I really dont recommend this hotel.. I do really serious.. Believe me.. We only get a bad service here.. And they only can say sorry.. Es tut uns Leid.. Entschuldigung.. Bla bla bla.. Sorry guys.. Cheap doesnt mean good.. Better you go to another hotel.. For Mr. Arun Rajah.. Thanks for doing nothing.. I know you just sitting there at the office..

Date of stay: December 2018
Trip type: Travelled with friends
Thank Swissstartower
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 December 2018

SCAMMERS! SEE PICTURES! I don't know if we just got the worst apartment room, they offer or what. When we walked in, it stank so bad like urine but I figured when we get to our room we wouldn't be able to smell it. We found our room & the door was taped. Got in our room and it felt "okay." We decided to check out the shared bathroom & kitchen. YUCK! The kitchen was disgusting, & restroom was nasty. Then to top it all off, a verbal fight broke out in the apartment complex. It was so scary to us because they were screaming and yelling in a language we didn't know. I started shaking terrified because I didn't know what was going on. I contacted Hotels.com & told them we couldn't stay the night because it was disgusting & a fight broke out. Keep in mind it was about 9 or 10 at night. We had to catch a flight the next morning so we really needed to get to bed. Hotels.com called the "Inn" and asked to refund us. We were only there long enough to check things out. They wouldn't refund us stating it was in their policy. The "Inn" told them they would send housekeeping. I told hotels.com it wasn't a hotel and it was 10pm! They were lying! We didn't feel safe, we left & booked an actual hotel. Because they wouldn't refund us, we filed a charge back on our credit card. Video of fight & pictures to prove our experience. They should not be able to run a business and places like Hotels.com shouldn't allow them on their site. They run a few places, watch out for this name, they are dishonest people.

Room tip: Go somewhere else! Nasty dishonest "company"
Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Denille_Jeremy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 October 2018 via mobile

Worst stay ever. Not recommended to stay.
We had booked 3 apartments for 4 nights. The day we reached we realised there was work going on ii n the whole building. It's was wired that during renovation they were giving out apartments for rental on day basis. The rooms were ok...but there was no curtains for privacy. My room had no light other than a stand lamp. The windows of balcoñy were removed...which caused a lot of disturbance at night due to traffic and the train sound. On one day I came back early and my room was open and window was removed. I wanted to rest for some time...but was not possible. The workers came right in the morning on next day and inspite of asking them to come later as I was leaving...they just removed the other window. There was no privacy in the apartment. The phone was not reachable and there was no number available to talk . On the day we were leaving,,there was a problem with lifts.one lift was shut and other was being used for renovation material. It caused a lot of inconvenience to get our luggage down from roms on 5th floor.
Worst experience ever. I cannot recommend this apartment at all...

Date of stay: October 2018
Trip type: Travelled with family
Thank ADITI1818
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 October 2018 via mobile

Hey, we stayed here for one night only, we booked online, checked in electronically at 2am.. Whole building is under reconstruction so there is loud noise from early morning and there was no drapes or blinds of any kind...so workers was looking at us sleeping.... room was big enought with all promised equipment but it was not cleaned after previous visitors, we found some dirty panties under kitchen table and some miner accumulation of dirt around the room... There is railway close by so noisy thru night as well... Building is also permanently inhabited by many Indians.. I leave choice on you.. Have I nice day...

Date of stay: October 2018
Trip type: Travelled with friends
Thank Paradise696390
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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