We arrived 50 minutes earlier (usually you check in at 3pm) and our room was not ready. The front desk clerk said that they were still cleaning the room and would inform us as soon as it was ready . We were sitting very close to the front desk and waited till 3:10pm then my wife went to ask if it was ready and it turned out it was but the clerk never bothered telling us. In Addition, we wanted to have a coffee during that time but there was no one there except the clerk .Since i had seen someone do a coffee before and leaving i assumed it was self service but it wasn't since the clerk immediately in a very cold tone told me to get out from behind the bar. I am sad to say that employing people with no clue of what friendly service means makes us never want to come back. Of Course, in addition to all of this it was very hot during the few days we were staying and we had asked about the air conditioning and apparently it is only a fan cooling a bit the air ;there is no air condition as we learned. Opening the window 3 inches was hell and the room was always hot - good thing we were only there at night. Bad experience - avoid if you want friendlier service.
- Official Description (provided by the hotel):
- Hotel description / Facilities:• 159 comfortable rooms in three different categories: Comfort, Business and Junior Suites• All rooms with shower, air-conditioning, flat screen TV, Pay-TV system, and free internet access by LAN or W-LAN. Business rooms and Junior Suites are located on the upper floor level and additionally equipped with a coffee machine.• The H+ Restaurant with 135 seats in the lobby area serves delicious Swiss and international meals. In summer time our terrace has room for 60 people. ... more less
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