On Arrival to this hotel after 5 days in a conference centre where we had been treated like kings and queens, we were informed as there was 5 of us between 2 rooms that an upfront fee of 750 swiss francs was needed to protect the rooms, when we questioned this as it had never been stated to us during our booking they told us as it was incase we took from the breakfast buffet as breakfast was not included, we were disgusted as we felt they were basically calling us criminals. We managed to get the fee down to 300 swiss francs as we had booked it through booking.com we would be charged for the hotel anyway, they demanded a credit card we were about crying by this point, thankfully one of our party had a credit card. The room was a twin with a extra bed very crampt not like the picture of a 3 bed room we had seen in booking.com, and as for the free wifi, only available in the toilet, or if you were lucky for approximately 1 minute in the main part of the room. I expect more from Ramada and will never stay in a Ramada ever again,when we phoned to see if there was a problem with the internet we were informed no, clearly room 421 isnt on the wifi route.
- Official Description (provided by the hotel):
- Hotel description / Facilities:• 159 comfortable rooms in three different categories: Comfort, Business and Junior Suites• All rooms with shower, air-conditioning, flat screen TV, Pay-TV system, and free internet access by LAN or W-LAN. Business rooms and Junior Suites are located on the upper floor level and additionally equipped with a coffee machine.• The H+ Restaurant with 135 seats in the lobby area serves delicious Swiss and international meals. In summer time our terrace has room for 60 people. ... more less
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