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“Terrific hotel; amazing location”
Review of Baur au Lac

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Baur au Lac
Ranked #3 of 139 Hotels in Zurich
Certificate of Excellence
washington dc
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Terrific hotel; amazing location”
Reviewed 12 July 2013

We recently stayed at the hotel during the festival that is held every three years in the city. Given the enormous chaos that accompanies these events, the hotel was a quiet oasis literally a few feet from the center of the action. The staff is extremely friendly and well trained and our hotel room was exceptionally well appointed. We also ate at the Rive Gauche restaurant which was quite good. A perfect place to stay in Zurich and we recommned it without qualification.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tennisplayer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, 16 July 2013
Dear tennisplayer1,

Thank you very much for recommending our property and sharing your „Baur au Lac experience” on tripadvisor.

We are delighted, that you have chosen the Baur au Lac for your visit in Zurich and are happy to learn that you enjoyed your stay with us. In addition, we are glad that we were able to keep some of our usual calm atmosphere despite the festive activities throughout the entire city centre.

Your kind remarks about our employees make us very proud. It is through kind and encouraging comments like yours that our team is constantly motivated to offer the best of care to each and every one of our guests.

It would be a great pleasure to welcome you back in the near future.

Yours sincerely,

The Baur au Lac Management
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639 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Boston, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2013

Exvellent location, great service, beautiful setting, food is great and you get free wi-fi too.
all this comes at a price but very well worth it. very classic hotel, but rooms are very up to date with a nice ambience and very comfortable.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gmvermont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, 16 July 2013
Dear gmvermont,

Thank you very much for your recent stay at the Baur au Lac.

We are happy to learn that you enjoyed your time at our hotel. Your kind remarks about the location, service and food have been shared with the entire Baur au Lac team.

It would be a great pleasure to welcome you back in the near future.

Yours sincerely,

The Baur au Lac Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 20 June 2013

Every aspect of our stay at Baur al Lac was superb. From the moment we arrived the staff made us feel we were their most important guests, greeting us with genuine smiles, and offering help and information, and doing it all with courtesy and tact. Nothing seemed too much trouble. Every staff member we encountered was knowledgeable, solicitous and genuinely charming.

The hotel exudes luxury in the Grand European manner. Our room was glamorous and well appointed, and satisfied every need for a business couple. The king sized bed was comfortable, and the large bathroom contained a separate shower, bath, and bidet.

We can recommend all the dining options. We especially enjoyed the all white terrace area facing the private park opposite the Zurichsee for pre or post dinner drinks. The main restaurant, Le Pavillon, extends from the terrace into an inviting room with pastel colours and a profusion of flowers. Its menu is outstanding, with a nicely balanced international offering complemented by excellent wines. Unusually, the hotel restaurant was superior to most restaurants we sampled in Zurich.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DiOz10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, 21 June 2013
Dear DiOz10,

Thank you for taking the time to share your recent ‘Baur au Lac experience’ with us.

We really appreciate that you took the time to record your experience and are delighted to hear that we were able to fulfil your expectations regarding staff and details as well as the location of the hotel. We have passed on your very kind words to our staff. Your recommendation about our terrace facing the park is much appreciated.

It was a pleasure to have you as our guests and we truly hope to welcome you back at the Baur au Lac in the near future.

Yours sincerely,

The Baur au Lac Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 June 2013

Wonderful service, ideal location, where one is really treated like a guest. Nothing is too much trouble. Despite the old school charm, the rooms are modern, well-equipped and the bathrooms are really thoughtfully designed.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, 21 June 2013
Dear Jennie S,

Thank you very much for sharing your insightful comments about your stay at the Baur au Lac.

We are thrilled to learn that you thoroughly enjoyed your time with us and especially appreciated our service, as well as our bathrooms.
We have shared your feedback with the team members, for whom it will be a tremendous source of motivation.
It is great to hear that our effort to keep up the traditional style while constantly updating our product seems to be highly esteemed.

It would be our great pleasure to welcome you back to the Baur au Lac in the near future.

Yours sincerely,

The Baur au Lac Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 May 2013

That's really what you pay for staying here. This is a pretty hotel with some old school charm: multiple doormen who all remember your name and greet you as you walk in or out, no electronic key cards but traditional keys on key holders that you hand to the concierge on your way out of the hotel, decor is predominantly classic throughout - with the exception of the outside terrace and the light and airy breakfast room. Apropos breakfast: let's continue with breakfast. Sadly, it is just OK. And if it is not included in your hotel room charge, it is a small fortune (yikes!!) and thus so not worth it! We have had better breakfasts at boutique hotels and other four star hotels. Please take a stroll and go to nearby lovely cafés and enjoy a more authentic Swiss breakfast for a fraction of the price. The service is as you should expect it attentive, pleasant and prompt. The automatic jalousies (shutters) block out any light into the room and help you fall into a sumptuous, deep sleep on the very comfortable beds. There is no spa. The gym is an OK size with two treadmills overlooking the lake. The hotel has the best location in Zurich and if you have money to spare you can cruise around town with one of the hotels three Rolls Royces. Overall, this place is for people who carry gold coins as spare change and go shopping in the Fur shop next door. We still had a fantastically relaxing and comfortable stay.

Room Tip: as for a room looking out to the lake
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alex o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, 16 May 2013
Dear alex o,

Thank you very much for taking the time to share your views about your stay on tripadvisor.

We are delighted to read that you had a fantastically relaxing and comfortable stay with us. Your kind words about the central location and the prompt and attentive service are very much appreciated.

It would be a great pleasure to welcome you back in the near future.

Yours sincerely,

The Baur au Lac Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 11 May 2013

Gorgeous, well maintained hotel. A bit on the stuffy side, but lovely rooms and public areas. Very well located.

My one criticism is the bath tub/shower combo was a bust. Water everywhere and I could barely step into the tub without straining myself and I'm a middle aged long legged person. Anyone with short legs or mobility problems would have a tough time with this set up.

Yes I would stay there again.

Room Tip: beware of the tricky bath/shower combo. It could be dicey getting in/out for some.
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank noname36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, 16 May 2013
Dear noname36,

First of all we would like to thank you for your recent stay at the Baur au Lac and for having taken the time share your thoughts on tripadvisor. Your feedback is extremely important to us and allows us to continually monitor and improve our product and services.

We are sorry to hear about the difficulties you experienced with the bath tub situation in your room. All of our rooms slightly vary in size an style and almost all of them have separate shower and bath tub. We are convinced that during your next visit we will find a suitable bath room configuration for you.

We hope to have the opportunity the welcome you back on a future occasion and give us again the possibility to convince you from our service and product.

Yours sincerely,

The Baur au Lac Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Switzerland
Level Contributor
551 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 541 helpful votes
Reviewed 7 May 2013

Doublessly a top hotel, great location (close to lake and the famous "Bahnhofstrasse"), attentive staff (they remember your name) and addicted to details. The atmosphere is classic and exclusive. The entry hall is wonderful, e.g. for taking coffee with a business contact or talking with friends.

However the rooms are expensive, partially overpriced, e.g. a standard double room city-side 870 CHF (plus breakfast 50 CHF resp. 70 CHF full buffet) as you hear the street noise even when windows are closed, and the A/C on low level is as well not really quiet.

If money doesn't matter, we recommend a lake-side Junior Suite (or Suite) - then you have probably the best option in town.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Culturetraveller12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, 16 May 2013
Dear Culturetraveller12,

Thank you for taking the time to share your recent ‘Baur au Lac experience’ with us.

We really appreciate that you took the time to record your experience and are delighted to hear that we were able to fulfil your expectations regarding staff and details as well as the location of the hotel. Your recommendation about the newly refurbish deluxe junior suite facing the lake side is much appreciated.

It was a pleasure to have you as our guests and we truly hope to welcome you back at the Baur au Lac in the near future.

Yours sincerely,

Daniela Kaufmann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baur au Lac

Property: Baur au Lac
Address: Talstrasse 1 | 8001 Zürich, Zurich 8001, Switzerland
Region: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Zurich
#3 Luxury Hotel in Zurich
#4 Romantic Hotel in Zurich
#5 Family Hotel in Zurich
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Baur au Lac 5*
Number of rooms: 119
Official Description (provided by the hotel):
The Baur au Lac has the discerning tastes of its guests to thank for the leading position it has maintained for more than 170 years in the international luxury hotel industry. Set in its own park, the hotel enjoys a unique location overlooking the lake and the Alps - and yet is still but a few minutes' walk from the Paradeplatz financial district and the Bahnhofstrasse, Zurich's celebrated shopping high street. While offering the ultimate in comfort and privacy, the rooms and suites have been equipped with every, yet hardly noticeable technical refinement. The large marble bathrooms with heated floor and daylight match up to the highest demands of comfort, design and equipment. ... more   less 
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Also Known As:
Baur Au Lac zürich

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