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“Zurich Institution”
Review of Baur au Lac

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Baur au Lac
Ranked #3 of 139 Hotels in Zurich
Certificate of Excellence
London, United Kingdom
Level Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Zurich Institution”
Reviewed 13 August 2014

Baur Au Lac is iconic Zurich hotel, perfectly located within short walk to the midst of action. It's been relatively recently updated so you'd find that whilst retaining its Old World feel it is very comfortable. Magnificent breakfast. In Zurich I have two favourite hotels: Dolder Grand and Baur au Lac, very different. Choose one or the other dependent on the location you prefer. (if on business Baur Au Lac central Zurich location is more convenient, if on holiday and need great facilities, hikes etc or don't mind the 20 min drive - Dolder).

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank MsPapercut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, 14 August 2014
Dear MsPapercut,

Thank you for taking the time to share your thoughts on tripadvisor. We appreciate your positive comments about our location and renovation.

Over the last 18 years, some 160 million Swiss francs have been invested in new facilities at the Baur au Lac.
While keeping the history alive, it is utterly important to us, that we are aiming to offer a contemporary, individual and as you wrote, comfortable style to our guests.
All the more it makes us very happy when our guests value the direction we are heading for.

Dear MsPapercut, it might be of interest to you that we will soon start the makeover of our Le Hall and you will have the possibility to enjoy your afternoon tea or aperitif in an enhanced ambiance.

We would be delighted to welcome you back very soon.

Kind regards,

Wilhelm Luxem
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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640 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 August 2014

Being a frequent traveller - I would like to recommend Baur au Lac to any demanding person - this hotel has everything. Great restaurant, beautiful terrace, nice bar and large quiet rooms as well as a top service.

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank jan petter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, 14 August 2014
Dear jan petter S,

Thank you for taking the time to write about your experience on tripadvisor.

Feedback such as yours, makes us very happy and motivates the entire Baur au Lac team to make every guest’s stay an unforgettable one.

We are already looking forward to your next visit.

Kind regards,

Wilhelm Luxem
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 August 2014 via mobile

It is no wonder this hotel has passed down from generation to generation. It is a fantastic place to stay with perfect attention to detail from the rooms to the breakfast coffee. A few minutes walk and you are at the lake or grabbing that famous Berliner sausage.

Stayed July 2014, travelled on business
Helpful?
2 Thank DHW1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, 14 August 2014
Dear DHW 1969,

Thank you for your nice words about your stay with us. It was a pleasure to read your note!
We feel indeed honoured to be a family owned hotel- already in the sixth generation- and the independence enables us to provide an even more flexible and customised service to each of our precious guests.

We are very happy that you appreciated our service style and hope to welcome you back to the Baur au Lac very soon.

Kind regards,

Wilhelm Luxem
General Manager
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Berlin, Germany
Level Contributor
65 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 6 August 2014

I stayed for one night at the Baur au Lac at the end of June. I had been searching for a hotel on various hotel websites and was astonished, even horrified how bad the Zurich hotel scene is. Extremely expensive hotels - above Paris and London levels - and horrible design and decoration including the old world hotels and the big chains. The Baur au Lac was essentially the only hotel which instantly attracted my attention.

I have admit, I was a bit concerned what could I expect but my stay there was in any respect simply a delight.

We had an early arrival after an overnight flight coming from Delhi, hence we required an early check in....which we obtained. Staff was utmost friendly and helpful.

We were offered a room facing the courtyard which was not what I initially requested but I have to admit it was a lovely room and the decoration very tasteful. The attention to detail is incredible.

Breakfast we had in the Pavillon, excellent range and quality of food and beverages, superb and utmost attentive service and wonderful classical music playing in the background.

In the evening we had dinner in the Pavillon restaurant, again superb service and food.

This is a truly luxury hotel and you can sense it is still family owned and run, no hotel chain could deliver that kind of service.

Prices for accomodation are tremendous, likewise the Pavillon restaurant. On the other hand side, taking into account what you pay for a simple three star hotel which already sets you back at least 300 CHF and considering the quality and service you obtain, I did not regret a single Swiss Franc I have spent there.

Congratulation to the Baur au Lac Team and a big Thank You for having made my stay in Zurich such a delight.

  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Norman V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, 8 August 2014
Dear NormanV,

Reading your review is a true pleasure! Thank you for taking the time to write about your experience in such detail. It makes us very proud that you have chosen the Baur au Lac as your preferred place to stay in Zurich. Our owning family attaches great importance to the continuous investment into the property in order to provide the best possible standard to our clients.

Making our guests happy is our ultimate ambition and motivation to give our best every day – we will pass on your positive words to the entire team.

Dear NormanV, we hope to welcome you back to the Baur au Lac in the near future and wish you all the best in the meantime.

Kind regards ,

Wilhelm Luxem
General Manager
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New York City
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 August 2014

Expensive, but we had a beautiful room, great service, real old world class hotel. Location is at the end of Bahnhofstrasse, close to the lake and the boat landing. We couldn't make our WiFi work at first, and within minutes an IT professional came to our room to set it up for us.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank newmoon186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, 8 August 2014
Dear newmoon186,

Thank you for your feedback on Tripadvisor. We are very happy to read that you had a pleasant stay, enjoyed our central location and appreciated our service.

We hope to welcome you soon again to the Baur au Lac! Thank you once more!

Kind regards,

Wilhelm Luxem
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 July 2014

Very comfy rooms, room service and food is good but that's all , the location is ok although a bit far from the shopping area but it's a nice walk, the thing is that the lobby or coffee shop etc in the hotel are so cold and not inviting but the stay I mean sleeping in is the best you can get

Room Tip: Overlooking the lake
See more room tips
  • Stayed January 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChantalAzzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, 5 August 2014
Dear ChantalAzzi,

Thank you for having taken the time to write about your experience on Tripadvisor.

We are very sorry to hear that our location did not suit your expectations. Our Concierge will be pleased to provide you with some nearby shopping tips next time.

On another note, we will be fully renovating our Le Hall this year. Hopefully we have the possibility to welcome you back to enjoy your afternoon tea in a new ambiance.

Thank you once more for your valued comments.

Kind regards,

Wilhelm Luxem
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Potomac, Maryland
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 July 2014

We were in Zurich for 3 days for my son's wedding and stayed at the Baur au Lac. It is a spectacular property - beautiful, fantastic location, great food and exceptional service.

I can't imagine staying anywhere else if I return to Zurich.

Room Tip: Ask for a room with a lake or canal view.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Beatlesbike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, 5 August 2014
Dear Beatlesbike,

Thank you so much for your positive words on Tripadvisor.

It makes us always very happy when our guests had an outstanding time in Zurich and at the Baur au Lac. Feedback like yours motivates the entire team to give the best every day.

We would be very pleased to welcome you back again.

Kind regards,

Wilhelm Luxem
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baur au Lac

Property: Baur au Lac
Address: Talstrasse 1 | 8001 Zürich, Zurich 8001, Switzerland
Region: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Zurich
#3 Luxury Hotel in Zurich
#4 Romantic Hotel in Zurich
#5 Family Hotel in Zurich
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Baur au Lac 5*
Number of rooms: 119
Official Description (provided by the hotel):
The Baur au Lac has the discerning tastes of its guests to thank for the leading position it has maintained for more than 170 years in the international luxury hotel industry. Set in its own park, the hotel enjoys a unique location overlooking the lake and the Alps - and yet is still but a few minutes' walk from the Paradeplatz financial district and the Bahnhofstrasse, Zurich's celebrated shopping high street. While offering the ultimate in comfort and privacy, the rooms and suites have been equipped with every, yet hardly noticeable technical refinement. The large marble bathrooms with heated floor and daylight match up to the highest demands of comfort, design and equipment. ... more   less 
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Also Known As:
Baur Au Lac zürich

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