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“Impersonal.”
Review of The Dolder Grand

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The Dolder Grand
Ranked #7 of 138 Hotels in Zurich
Certificate of Excellence
Newport Beach, Ca
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Impersonal.”
Reviewed 19 April 2014

Very impersonal atmosphere.
Service was acceptable.
Restaurant was excellent.
Beautiful views of Lake Zurich and the mountains.
Cute little antique bus into town.
No spa to speak of compared to other hotels of that class. (5 star )

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mlt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark_Jacob_TDG, Managing Director at The Dolder Grand, responded to this review, 2 May 2014
Dear Guest

Thank you very much for your honest feedback following your recent stay with us.

We regret that besides your enjoyable experience at the Restaurant, the perceived atmosphere left a negative impression on you and we are disappointed to hear that we were unable to meet your expectations in terms of service quality.

Hoping that this experience has not permanently marred your opinion about the Dolder Grand, we would be delighted to receiving the opportunity of convincing you without compromises in the near future and in particular to be given the chance to demonstrate our dedication to a warm and personal service culture, for which we are known for.

Yours sincerely

Mark Jacob
Managing Director
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English first
Zurich, Switzerland
Level 5 Contributor
81 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 April 2014

Brought friends to this fabulously plush 5 star hotel for pre-brunch drinks In the Lobby.... Fab but service a tad slow but very polished! Amount of vodka in the Seabreeze was questionable... Not like other bars where the bar persons like their customers to enjoy their "drink". Nevertheless, we enjoyed the experience and want to win the lottery to return for their "light lunch" offering!

  • Stayed April 2014, travelled with friends
    • Value
    • Service
Helpful?
1 Thank Sandra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark_Jacob_TDG, Managing Director at The Dolder Grand, responded to this review, 2 May 2014
Dear Guest

We are delighted to read that you and your friends had a great time with us and enjoyed the ambiance of our Lobby as much as the friendliness of our staff. In terms of your comment regarding the «Seabreeze», we would like to inform you that our classic long drinks contain 4cl spirit as standard.

Please do come back and visit us again for a D-Lunch (2-course menu with water and coffee/CHF 50.00 per person) in the near future. Until then we wish you all the best.

Yours sincerely

Mark Jacob
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Firenze
Level 6 Contributor
221 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 334 helpful votes
Reviewed 5 April 2014

Switzerland is famous for its efficiency, organization, cleaning and the Dolder is a good sum of all the se qualities.
Located on top of one of the Zurich hills, this luxurious hotel is surrunded by a beautiful park that enhances quite and peace. It is a very comfortable location but if you are looking for fun...everything is distant
The hotel is composed by two differentblocks: an old section and a modern one. I have been staying in the modern one, probably less fascinating but very practical.
Everything inside inspires quite, calm, efficiency and luxury as well.
The rooms have a beautiful view of the lake and the city, good bathrooms and excellent amenities.
The SPA is gorgeous.
Breakfast as heart has you imagine in a place like this....service at the restaurant can be improved, a little slow

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mgiornet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark_Jacob_TDG, Managing Director at The Dolder Grand, responded to this review, 15 April 2014
Dear Guest

Thank you for your recent stay at the Dolder Grand and for sharing your experience on TripAdvisor.

We are delighted to hear that we could meet your expectations in many respects and highly appreciate your positive description of our product and services. In terms of your comment regarding the comfortable location of the hotel, it is worth adding that a Hotel shuttle bus service runs regularly during the day, taking guests to the city centre free of charge.

It will be our pleasure to welcome you back to the Dolder Grand in the near future in order to convince you with the efficiency of our Garden Restaurant Team and show you the charm of the rooms in our Main Building. Until then we wish you all the best.

Yours sincerely

Mark Jacob
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 April 2014

I won't lie, I saw that this was the hotel featured in the American version of "The Girl with the Dragon Tattoo" and when I found out it was in the same city I was going to visit for work... I had to indulge.

The service and tone is exquisite of course and the Masina Suite was everything I could ask for and more... I kept calling in my partners to play pool in the living room!

I would definitely travel back with my special someone, I am sure the spa is great (next time!)

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark_Jacob_TDG, Managing Director at The Dolder Grand, responded to this review, 15 April 2014
Dear Guest

Thank you very much for your positive comment on our Masina Suite.

We are delighted to hear that you have such fond memories of your previous stay with us and that you appreciated our Top Suite with glamorous Italian interior design and pool table.

Please do come back and visit us again in the near future. Our Dolder Grand Spa is waiting to be explored.

Your sincerely

Mark Jacob
Managing Director
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Level 5 Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 1 April 2014

Stayed here with a big group. The location is fantastic! You are just a bit outside Zurich yet you feel that you are no longer close to a city. The bar is great and the service was also very good. The rooms are new and very large! had a great experience in this hotel. Would surly go back!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RAK1574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark_Jacob_TDG, Managing Director at The Dolder Grand, responded to this review, 15 April 2014
Dear Guest

Many thanks for your recent stay at the Dolder Grand and for your wonderful feedback.

We are delighted to read that you consider our hotel to be perfect for a getaway from the pulsating life of the city and appreciate your compliments on our Dolder Grand Bar and the appearance of the guest rooms.

Please do come back and visit us again in the near future. Until then we wish you all the best.

Yours sincerely

Mark Jacob
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 March 2014

I have stayed at many nice 5 star hotels over the years, however this one was excpetionally amazing. It's castle facade and fancy interiour would normally indicate a stuffy staff, but everyone was so kind and helpful.

What makes this hotel exceptional is the mix of the location; overlooking Zurich, sorounded by nature, and only 10 minutes by car to the center of Zurich. The hotel has nice hiking paths in the woods really close by. The other thing that made my stay so nice was the spa and workout room.

Their Pilates trainer was knowledgeble and tought me the basics of Pilates over two classes. The swimming pool is 25m long and beautiful. I loved that it was long enough to enjoy a proper workout.

The spa with it's steam room, sauna and snow-room was so open and well staffed, so being a female travelling by myself I was never uncomfortable or felt left to myself when enjoying the ameneties.
The wardrobe had a seperate girls-only spa that would be perfect for a girls-trip.

Phillip the massage-therapist gave me an incredible Shiatzu massage, he gave a full 100% while it lasted and was very knowledgable about what he was doing. He even went overtime as he had a routine he wanted to get though even if it took longer. One of my favorite massages ever.

The room-service was nice, I had Spagetti Bolognese that tasted homemade.They were very accomodating with special requests like green vegetable juices, sliced avocados or kiwi's on the side.

I would say this is a perfect hotel for couples of all ages, girls-trip, singles and business people.

Room Tip: My room was 1303, and I overlooked the hotel from the left which was nice and I saw the golf course...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cena J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark_Jacob_TDG, Managing Director at The Dolder Grand, responded to this review, 15 April 2014
Dear Guest

Thank you very much for having taken the time to share your wonderful feedback following your stay at the Dolder Grand.

We are delighted to hear that you enjoyed your time with us and felt comfortable and well looked after. Furthermore, it makes us proud to read that not only the unique range of activities for your well-being, but especially our staff was able to turn your visit to the Dolder Grand Spa into such a delightful experience. Please be assured that we will gladly share your encouraging words with Philipp and the entire team, as your praise is the finest recognition of our work.

Once again, many thanks for your feedback and recommendation. We definitely look forward to welcoming you back to the Dolder Grand in the near future. Until then we wish you all the best.

Yours sincerely

Mark Jacob
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Qatar
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 March 2014

Although our stay in Zurich was short, the stay at the Dolder Grand ensured that our brief Swiss experience was one that will remain with us for a very long time. The hotel is comprised of two parts, the old mansion and the new wings. We stayed in the old hotel. The rooms have an authentic old world feel while offering every amenity and luxury you could hope for. The showers are incredible.

From the moment you arrive, the staff ensure that you are taken care of, and despite some very technical requests, they went our of their way to see our needs were met in no time. The collection of art in the hotel is breathtaking, and ranges from Baroque statues to contemporary counter culture pieces. Highly recommended.

Room Tip: I'd recommend the old hotel. Ask for a city facing room or suite with a city view.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BlakeQatar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark_Jacob_TDG, Managing Director at The Dolder Grand, responded to this review, 27 March 2014
Dear Guest

Thank you for your recent stay at the Dolder Grand and for writing so favourably about us.

We are delighted to hear that you had a great time with us and particularly enjoyed the remarkable art collection on display as well as the appearance of the guest rooms in the Main Building. Furthermore, we are happy that you valued the friendliness and attentiveness of our staff so highly. Your feedback confirms our commitment to a dedicated service culture, and I will gladly share your remarks with my team.

Once again, many thanks for your feedback and recommendation. We definitely look forward to welcoming you back to the Dolder Grand in the near future. Until then we wish you all the best.

Yours sincerely

Mark Jacob
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Dolder Grand

Property: The Dolder Grand
Address: Kurhausstrasse 65, Zurich 8032, Switzerland
Region: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Zurich
#2 Romantic Hotel in Zurich
#3 Spa Hotel in Zurich
#6 Family Hotel in Zurich
#7 Luxury Hotel in Zurich
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Dolder Grand 5*
Number of rooms: 175
Official Description (provided by the hotel):
The Dolder Grand is the perfect environment for people who are looking for pleasure, exclusivity and relaxation: 175 luxurious rooms and suites, exquisite cuisine, a spa covering 4,000 square metres, generous banqueting and seminar facilities and a remarkable art collection. The original "Curhaus" dating from 1899 presents itself as the luxury-class City Resort. The hotel's elevated location, between the pulsating life of the city and a refreshingly natural green zone, provides a magnificent view of the city of Zurich, the lake and the Alps. Due to annual maintenance work, partial areas of the Spa will be closed from 6th to 16th March 2017. Treatments are bookable at anytime. Winter break The Restaurant 2017 The Restaurant will be closed from 19 February to 6 March 2017. Summer break The Restaurant 2017 The Restaurant will be closed from 23 July to 14 August 2017. ... more   less 
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Also Known As:
The Dolder Grand Hotel
Hotel Dolder Grand
Dolder Grand Hotel
Dolder Grand zürich

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