Mt. Titlis Eternal Snow Trip from Lucerne, Switzerland
We were participants in the above captioned tour yesterday, May 28, departing Lucerne at 12:30.
We have never had such an incompetent tour escort in our many years of travel. Please note that I was a tour operator in the United States for twenty years prior to retirement. This gentleman would not last three weeks with my company.
We were properly met at the Tourist Information Center at the train station and led to a very nice charter coach. We were told by the escort that the first two rows of the upper and lower decks were occupied by customers originating in Zurich. When we went to pick up those people from their lunch break they indicated that their seats were actually scattered throughout the coach. After dropping off some clients in Lucerne we proceeded to Mt. Titlis.
The escort told us that he needed to pickup the tickets at the group desk and to please make sure we only took one ticket per person. There was also a second ticket for the Ice
Flyer, an additional chair lift that was available and part of the package. He attempted to hand out the tickets as passengers grouped around him with their hands out. Of course he ended up short on the ticket count for the chair lift and had one too many for the main attraction. We had to wait for him to go back to the ticket counter to straighten things out. He SHOULD have handed out the tickets at the turnstile and he would not have encountered the problem. There were several turnstiles available that would have allowed this to happen.
We went to the first of three transports to the top destination. The first went satisfactorily. The second larger car and the rotating lift were overpacked with our group and another from your company. If I had a counter I would guess the transports were beyond capacity. The attraction was not that busy yesterday and we could have been split up and be more comfortable.
We were given a time to meet the escort at the reception center at the base location. We were there thirty minutes early since the weather was not conducive to viewing anything. We had a large contingent of people from India on our tour. The escort made gratuitous efforts to promote an Indian restaurant at the facility. In my experience this usually means a kickback for either the driver or the guide. There were a lot of customers at the Indian Food Truck where we were to meet the bus. They were in no hurry to be on time and the escort was ineffective in group control. He SHOULD have told the group that he would like them back on the bus at a certain time and that the bus would depart ten minutes later. Furthermore, he should have given them a taxi phone number and the approximate cost to get back to their starting point. He would not have lingering customers.
He could not even count the passengers correctly. He has to start over four times. After each count he would go back to the food truck and round up some more stragglers.
On the ride back he requested anybody that did not use their chair lift tickets to return them so he could use them on another group. I never even received one. My wife gave hers back with no offer of a refund for the unused ticket. I would guess the guide is boosting their income.
He needs to retire.
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Richard and Connie Feinberg
601 North Atlantic Ave. Apt. 605
New Smyrna Beach, FL 32169
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