Stayed there to start of my Europe vacation in July 2012 - with living in Zurich many years myself before and knowing the market, I had very high expectations for this hotel - if you open a new 5 star hotel in Zurich, you better make it right. Unfortunately, I do not see that here.
The design is like a upmarket IKEA versions - from the public areas right into the rooms. The Reception is directly next to the Hotelbar giving you no privacy at check in or our. bar and restaurant are both nothing to talk about, so are the rooms. No bathtub, only a shower, cheap bathroom amenities and no turn down service in the evening. The bed is comfortable and housekeeping worked well otherwise.
Another minus point is the service, check in was quite casual, which you would expect from a small boutique hotel but not from a business hotel. Noone will show you to the room, only the way to the elevator is pointed out. The check out however was very pleasant and professional, so was the service in the bar.
Breakfast however - oh my god - what a disaster. Two staff for a full restaurant. There were certain groups in the hotel during my stay, so you would expect the management to plan a little - in every hotel groups will always have breakfast at around the same time as they either have all to go to the conference or leaving with the same bus. No clean tables and if you finally got one, no service - at least there was a coffee machine at the buffet, so you could help yourself. I don´t want to blame the staff on duty there, they could only do so much... I blame the management in this case.
Based on my experience, I would not return to this hotel nor would I recommend it to anyone. If you have to be in that area, try it, obviously other people had very different experiences with it.
- Official Description (provided by the hotel):
- The Renaissance Zurich Tower Hotel is located in the vibrant Zurich West quarter, 10 minutes from downtown Zurich and only 15 minutes from Zurich Airport. Whether you are travelling to Zurich on business or for leisure, the hotel offers the perfect accommodation with complimentary Essential Internet to all of our guests. Our spacious hotel rooms and suites are comfortably equipped and offer panoramic views. Outstanding among Zurich hotels, the Executive Lounge with complimentary food and beverages and the fitness and recreation area are located on the 15th floor and offer an amazing view over Zurich. Enjoy creative dishes with innovative products at the EQUINOX Grill Restaurant or sit back and relax in our LUCID Bar & Lounge and enjoy a cocktail, drink or snack. With over 1,000 square meters of flexible event space, the Renaissance Zurich Tower Hotel is the perfect choice for a successful event, meeting or conference in Zurich. ... more less
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