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“Disappointing - below expectations....”

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Renaissance Zurich Tower Hotel
Ranked #31 of 138 Hotels in Zurich
Certificate of Excellence
Muscat
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Disappointing - below expectations....”
3 of 5 bubbles Reviewed 7 August 2012

Stayed there to start of my Europe vacation in July 2012 - with living in Zurich many years myself before and knowing the market, I had very high expectations for this hotel - if you open a new 5 star hotel in Zurich, you better make it right. Unfortunately, I do not see that here.
The design is like a upmarket IKEA versions - from the public areas right into the rooms. The Reception is directly next to the Hotelbar giving you no privacy at check in or our. bar and restaurant are both nothing to talk about, so are the rooms. No bathtub, only a shower, cheap bathroom amenities and no turn down service in the evening. The bed is comfortable and housekeeping worked well otherwise.
Another minus point is the service, check in was quite casual, which you would expect from a small boutique hotel but not from a business hotel. Noone will show you to the room, only the way to the elevator is pointed out. The check out however was very pleasant and professional, so was the service in the bar.
Breakfast however - oh my god - what a disaster. Two staff for a full restaurant. There were certain groups in the hotel during my stay, so you would expect the management to plan a little - in every hotel groups will always have breakfast at around the same time as they either have all to go to the conference or leaving with the same bus. No clean tables and if you finally got one, no service - at least there was a coffee machine at the buffet, so you could help yourself. I don´t want to blame the staff on duty there, they could only do so much... I blame the management in this case.
Based on my experience, I would not return to this hotel nor would I recommend it to anyone. If you have to be in that area, try it, obviously other people had very different experiences with it.

  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GrafvonBeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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648 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
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English first
Spring, Texas, United States
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 26 July 2012

Have stayed at Renaissance Zurich Tower Hotel twice now on business trips - very nice, modern design with good beds and shower. The location is not walking distance from the lake, but it's a very short cab ride or train ride, so no big deal. And for what you save in cost vs. comparable hotels closer to the lake, I think it's worth it. Plus the service from hotel staff has been great both times. My favorite aspect of this hotel is the restaurant and bar - VERY high quality and diversity of options! It's so good I even take clients here!

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlin, Germany
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 25 July 2012

Hotel was very nice. Location was a bit farther from the city centre, but still only one stop away or a 15-20 minutes walk. Room was nice, with evrerything that one could need. The price would have been extremely high and not worth it if we had not booked on priceline and got a good price. The staff was very helpful and friendly. I would recommend, but only at a reduced, priceline price.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harps13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingsburg, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 July 2012

We stayed here our first night in Zurich. While it is not centrally located in the heart of Zurich, it is a very easy and short train ride from the nearby Hardbrucke train station to the HB. I would highly recommend buying a zone ticket at the main station and making the short train ride to stay in this hotel. It is MUCH more hotel for your money than those in the center of Zurich.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brooke B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beirut, Lebanon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 21 July 2012

The property is nice and modern but they are not able to deliver a good service due to a shortage of staff. There was only one barman in the evening to serve a group of at least 25 people, and service in the restaurant was extremely slow. That said, the food was really good and worth the wait, and the waitress very nice and apologetic.

At 8AM, the breakfast room was in total devastation with all tables uncleared and not a single clean table available. Again, the only two waiters on duty seemed completely overwhelmed...

Apart from these issues, everything else was up to standards.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 21 July 2012

This is a wonderful hotel with excellent service and food. The location is not really near anything, but there is a nice river walk that you can walk 30 minutes to the lake in Zurich. The gym was also very nice and open 24 hours.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jwumfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 9 July 2012

Stayed for 2 nights. It is a modern hotel with large room compared to European standards The bed was super comfy. We loved our stay except that we felt was that it is far from the city and there was not much to do around the neighbourhood. The tram stop is in front of the hotel which is great.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RK-TRIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Zurich Tower Hotel

Property: Renaissance Zurich Tower Hotel
Address: Turbinenstrasse 20, Zurich 8005, Switzerland
Region: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #31 of 138 Hotels in Zurich
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Renaissance Zurich Tower Hotel 5*
Number of rooms: 300
Official Description (provided by the hotel):
The Renaissance Zurich Tower Hotel is located in the vibrant Zurich West quarter, 10 minutes from downtown Zurich and only 15 minutes from Zurich Airport. Whether you are travelling to Zurich on business or for leisure, the hotel offers the perfect accommodation with complimentary Essential Internet to all of our guests. Our spacious hotel rooms and suites are comfortably equipped and offer panoramic views. Outstanding among Zurich hotels, the Executive Lounge with complimentary food and beverages and the fitness and recreation area are located on the 15th floor and offer an amazing view over Zurich. Enjoy creative dishes with innovative products at the EQUINOX Grill Restaurant or sit back and relax in our LUCID Bar & Lounge and enjoy a cocktail, drink or snack. With over 1,000 square meters of flexible event space, the Renaissance Zurich Tower Hotel is the perfect choice for a successful event, meeting or conference in Zurich. ... more   less 
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