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“there were windows blocked in my room”

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Hotel Continental Zurich - MGallery by Sofitel
Ranked #28 of 139 Hotels in Zurich
Certificate of Excellence
GreenLeadersSilver level
M
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“there were windows blocked in my room”
Reviewed 15 June 2014

The hotel is located in a very quite place 10 min on foot from the Zurich HB railroad station. The trip from an airport to the station takes approximately 10 min. There is free wifi at the airport so you can see the way to the hotel in google map. We reached the hotel in the late evening. At the reception we met gloomy unfriendly receptionist named Monja. I hope she was just tired since it was late evening. Next day and later all other staff was very polite and friendly. The room price didnt include breakfasts so we paid 29 francs per person per breakfast. There wasn't anybody in the hall who could help us to carry our luggage to the room. Our standard room was on the 4th floor. The size of the room was medium, not very big and not very small. There was a big kingsize bed with a very comfortable mattress, blankets and handy pillows. Everything in the room seem to be not shabby but new enough. Only in the bathroom there were some dirty places in the edges of the ceiling. Our room had the only one defect. It was impossible to open any window. They were blocked. An air conditioner didnt cope with getting the room colder. It was not hot in the room but it was not cold enough. And forget about fresh air. A receptionist told us that there are rooms with windows which can be opened but if the room faces the road blocked windows installed there to get the room more sound isolated. Thus our room had very good sound isolation. It's lack of racks in a wardrobe in the room. There is free wifi in the hotel but internet connection is awful! Disconnections happened constantly!!! In front of the entrance to the hotel restaurant you can find newspapers in German, French and several american ones in English. I failed to find British newspaper. Buffet breakfasts are great! There are a lot of hot dishes including omelette and fried bacon, muesli, yogurt, pastry including croissants, jam, cheese, pieces of meat. Also you can ask to cook fresh omelette or fried eggs. There are juices but if you'd like to drink fresh orange juice you should use manual squeezer. There are two nespresso coffee machines. So the hotel is great with good location and tasty breakfasts but next time i'll chose a room with windows which can be opened!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Exhausted24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskoRe, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, 18 June 2014
Grüezi Exhausted24,

Thank you for your detailed review of your stay with us. Great that you enjoyed your time at Hotel Continental. Let me answer on your comments:
1) Arrival - I will follow up on your remark internally. Regardless of the arrival time, our guests deserve an authentic & friendly welcome. Further to that my Front Office team is more than happy to assist with your luggage, if no porter is available. Sorry, that this did not happen upon your arrival.
2) Room - we offer rooms in several categories. I recommend one of our spacious Superior rooms for your next stay.
3) Window - all windows facing the street side are intentionally blocked. This is indeed to improve the sound isolation and for security concerns. As my colleague informed you correctly we offer rooms facing the courtyard - there you can open the windows.
4) A/C - we will have it checked by our engineering. However, during very warm periods (above 30°C) all Euopean A/C's have their limitations (due to legal regulations)
5) Wifi connection - thanks for pointing it out. I will forward your remark to our IT department. Usually you are able to connect up to 10 devices with one W-LAN code.
6) No UK Newspaper - fair point. Thanks.
7) Breakfast - Thank you for your very nice feedback about it.

Hope that my answers were of any help for planning your next stay with us.

We look forward to seeing you soon again.

Kind regards,
Esko Rebstock - General Manager
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Traveller tips help you choose the right room.   Room tips (172)
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Jabalpur, India
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 June 2014

The hotel is very well located.service is exceptionally good.the rooms are good in size but needs improvement,specially the carpets and the a/cs.
Bright Lighting is required in the entrance lobby.Rest is fine.


  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Chandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskoRe, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, 18 June 2014
Dear Chandra M,

Thank you for your kind review. My engineers are constantly busy to keep our rooms and furnitures well maintained. Not an easy task in an older building. Since they do a great job, I am convinced that the A/C in your room will be fixed when you stay for the next time with us.
Thanks again for your comments. See you soon again.
Kind regards,
Esko Rebstock - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 June 2014

When traveling in Zurich, I always chose Hotel Continental because it's a quick walk from the train station and located within easy access to both the old town and the Bahnhofstrasse area. The rooms are very comfortable and quite spacious (especially by european hotel standards) with a Swiss chalet feel. The surroundings are quiet, which allows for a relaxing sleep. Also the buffet breakfast is amazing. :)

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shaggyshoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskoRe, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, 18 June 2014
Grüezi shaggyshoo,

Great feedback on tripadvisor. Thank you!
You are right, our breakfast buffet is amazing indeed. Thanks for pointing it out.

Kind regards,
Esko Rebstock & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loudon, Tennessee, United States
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 June 2014

We spent several nights at the Hotel Continental in May 2014 along with a group of people. Booking the group was very efficient and check-in was performed without any problems.

It is more of a botique-type hotel and offers lovely accommodations. Our rooms were large and the maid took very good care of us. In some cases the bathrooms were smaller than other rooms. The lobby and seating areas were well arranged for meet and greet with the rest of our group. Our breakfast was included with the room rate and we had excellent and varied choices, especially wonderful breads and sweets.

Our only objection was the front desk did not seem to know who was on first. We tried to make several airport transfer reservations and we always received the reply "our colleagues will arrange it." When we went back to check on our reservations nobody seemed to know what had been done. It was very frustrating. It appeared that the front desk help could not make any arrangements on their own. Someone in the offices had to do it. Finally their bellman saved us. He very efficiently arranged for taxis, they arrived on time, and had us off for a quick return to the airport.

Room Tip: Request a room with a larger bathroom. There are some available. Also higher floors are quieter.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tellicomarge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskoRe, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, 18 June 2014
Grüezi tellicomarge,

Thank you so much for kind feedback. Naturally I have already followed up on your comment regarding our Front Desk.

Rest assured that my team is able to arrange for transports. Follwing my information all of my Front Office team members were asked for support in the same matter with different informations given concerning the group pick up time - in the end they simply lost the overview. For your next stay I recommend to have one person from the group arraning for the transport directly with one of my Front Office team members.

Great that you had such an enjoyable stay with us and we look forward to welcoming you back very soon.

Kind regards,
Esko Rebstock & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
Reviewed 5 June 2014

This was my first stay at the Continental, and I was impressed. The room was stylish, confortable, spacious and well prepared. The staff were helpful and friendly. I only ate breakfast in the hotel, but that was good too. The location is cemtral and convenient for the station. I will definitely use this hotel for personal and business trips and would recommend it to friends.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskoRe, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, 18 June 2014
Dear Chris H,

Glad that we were able to impress you. Thank you for your very nice review on tripadvisor.

See you soon around.

Kind regards,
Esko Rebstock & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amherst, New York
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 3 June 2014

Stayed only one night but was very impressed. We arrived at 9am from the US. 2 of the 3 reserved rooms were ready so that was ideal. Staff is very nice, authentic Swiss cider greets you at the door and the bar/restaurant is charming. Close to the old town and the rail station. This was a great hotel for us.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luvtravelAmherst_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskoRe, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, 4 June 2014
Grüezi luvtravelAmherst_NY,

We would not leave our guests waiting in the lobby just for the sake of guaranteed check in times at 2pm. If there are rooms available, we will assign them to you. However, if you want to have your rooms guaranteed in the morning, you could book the night before and pre-register.

Thank you for your nice review and see you hopefully soon again.

Kind regards,
Esko Rebstock - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Continental Zurich - MGallery by Sofitel

Property: Hotel Continental Zurich - MGallery by Sofitel
Address: Stampfenbachstrasse 60 | 8006 Zurich, Zurich 8006, Switzerland
Phone Number:
Region: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Green Hotel in Zurich
#17 Family Hotel in Zurich
#25 Luxury Hotel in Zurich
#27 Romantic Hotel in Zurich
#33 Business Hotel in Zurich
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Continental Zurich - MGallery by Sofitel 4*
Number of rooms: 138
Official Description (provided by the hotel):
Welcoming and surprising Hotel Continental Zurich embodies a subtle combination of tradition and urbaneness. Behind its contemporary facade lies a haven of tranquility with an homely feel, enhanced by wooden furniture and large club armchairs. Swiss chalet style runs like a golden thread through all of the rooms creating a cosy and authentic atmosphere. Enjoy cuisine with a Swiss touch in the bar-restaurant l'entupada. ... more   less 
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Also Known As:
Continental Zurich Hotel
Continental Zurich zürich
Sofitel Zurich

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