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“Used to love this hotel but now full of groups!!”

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Hotel Continental Zurich - MGallery by Sofitel
Ranked #31 of 138 Hotels in Zurich
Certificate of Excellence
GreenLeadersSilver level
Reviewed 26 July 2014 via mobile

I used to stay in this hotel regularly for work and am currently on stay number 4 in 6 weeks and brought the family as well this time. Sadly it will be my last. Front desk very busy and big groups over run the hotel. Front desk (with a couple of exceptions not helpful) and the standard rooms are small and poky for 2. Superior rooms are better. Little things annoying and don't get fixed.. Bath plugs don't work, showers drip. Wardrobe is tiny and bathroom vanity has room for little more than a toothbrush. Aircon doesn't work in some rooms due to block out curtain covering the vent! Beds excellent though. Seems to have become more $$$ with limited availability ... I guess due to the group business. Feel like the private guest is no longer their priority :(
Sad, as this used to be a great little hotel in an expensive city.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank pjb1803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskoRe, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this reviewResponded 29 July 2014

Grüezi pjb1803,

Thank you for your constructive feedback on tripadvisor and other channels. Please refer to my direct e-mail I have sent to your attention for my detailed response.
Rest assured that we are not overrun by groups. We work with a very limited number of high quality series - one of them happened to stay with us during your last visit.
Obviously we were not able to fully meet your expectations during your last stay and are very sorry for it. Your comments will be followed up on internally.
Really hope that you will start loving the Hotel Continental again after your next stay with us.
Kind regards,
Esko Rebstock, General Manager

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690 - 696 of 2,147 reviews

Reviewed 26 July 2014

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank tgallaher1
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
EskoRe, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this reviewResponded 29 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 26 July 2014 via mobile

It's so close to the main train station and the old town and the major shopping street (to all 5 min walking). The reception desk is so helpful, they even took care of my laundry. The room was big enough and the bathroom, though small, was clean. The free wifi is really fast with no glitch. I highly recommend the small breakfast if like me breakfast is not part of your deal. For CHF 16, you get 3 croissants, jam and butter, fruit, yogurt, coffee and orange juice. If you try to get them outside, it would cost you more. The ambience in the lobby is good too. During my stay, they had put a big jug of fresh apple juice for customers to taste and quench summer thirst. I would definitely come back.

Stayed: July 2014
Thank manbato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskoRe, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this reviewResponded 29 July 2014

Grüezi manbato,

Really great that you enjoyed your stay so much. Thanks for sharing your experiences.
Zmorge Chlii (small breakfast) is a nice alternative but rest assured that you miss out on something when not chosing our sumptuous buffet.
Bauer Grimm's apple juice can be found throughout the year as welcome drink in our lobby.
See you soon again.
Kind regards,
Esko Rebstock, General Manager

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Reviewed 25 July 2014

Stayed at the Hotel for one night in June 2014 and could not have been more happier with my stay. The hotel is easily accessible from the main train station by walk or via trams. Taxi to the hotel is not recommended as it is expesive (like all of Switzerland) unless you have loads of luggage.

Once inside the hotel, you are blown away by the service. The staff are extremely helpful and checkin is easy and very fast. Do not argue or fight for an early checkin; if the room is available you can checkin anytime you arrive.

The rooms are quite sufficient in size and the bed is extremely comfortable. Sleep quality was great. The bathroom was a little small compared to other Novotel and Sofitel hotels I have stayed in from Accor Hotels. Since it was just the one night I stayed, it was manageable. Maybe there are bigger bathrooms in other type of rooms.

The breakfast at the hotel is also worth it with a number of choices.The restaurant in the hotel is also great. The staff are very attentive and cater to your every need.

The only con I could think of was the Bar closing at 23:00 CET. It was after all the World Cup season and I wanted to watch the matches at late night having a beer among other Football Fans. Unfortunately I had to watch the match in my room alone.

The Bahnhofstrasse (famous Shopping Street) is at a walkable distance from the Hotel. It's very easy to get to Lake Zurich from there and take the many crusies on offer.

All in all, an excellent hotel to stay. Zurich is a city that does not require much time for sightseeing unless you are doing a lot of excursions to the Alps which I had already done. So stayed here just the one night but will certainly be back to the hotel whenever I am back in Zurich.

  • Stayed: June 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank chuiku2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskoRe, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this reviewResponded 29 July 2014

Grüezi chuiku2,

Thanks a million for your fantastic and detailed review. Let me answer some of your points. Well, you are right, we should have kept the bar longer open during the football championship. Sorry that this did not happen.
You should not underestimate the Zurich sites. Going really into detail would take one more than a day. This is a cultural hub of Switzerland - check with our Front Office during your next stay.
And yes, taxis are rather expensive in Zurich. Our hotel can easily be reached by train from the airport - and trains are not expensive and very reliable.
Thanks again for your feedback and see you hopefully soon again.

Kind regards,
Esko Rebstock & Team

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Reviewed 23 July 2014

I had stayed in this great hotel for many occasions, and I would definitely book a room if I would be travelling to Zurich in the future. Hotel location is not in the middle of the centre, but it is not far away either. The neighbourhood where the hotel is located is peaceful so there is no noisy disturbances. At least we didn't encounter them.

There is an excellent Chinese restaurant next to the hotel (Called Luo) and I warmly recommend it to anyone who likes that kind of food. There are many other restaurants nearby of course.

Staff is friendly and helpful. Breakfast buffet was luxurious if I remember correctly.

The rooms are cozy and very clean. There is safe box and fridge inside the rooms and we didn't miss anything.

To summarize: this is a great hotel!

  • Stayed: August 2013, travelled with friends
    • Location
    • Rooms
    • Service
Thank Magus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskoRe, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this reviewResponded 24 July 2014

Terve Magus M,

What a great review! Thank you so much for it. And you remember correctly - our breakfast offer is one of the best in town.

Send my regards home, to beautiful Suomi!

Esko Rebstock & Team

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Reviewed 22 July 2014

Stayed in this hotel recently for just one night as a layover when we needed somewhere convenient yet comfortable and this hotel met that criteria. Easy walk from the train station, really comfortable bed, small but efficient bathroom and just a couple of blocks to walk to the old town.

Would stay again and would recommend.

  • Stayed: May 2014, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank dalbertson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskoRe, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this reviewResponded 24 July 2014

Grüezi dalbertson,

Thank you for your kind feedback. For you next stay ask for one of our rooms with a more spacious bathroom and a walk in shower.

Hope you had a great journey onwards after the layover.

Kind regards,
Esko Rebstock - General Manager

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Reviewed 21 July 2014

I stayed here for business in June 2014 having last stayed here just over 10 years ago. Things have changed a little inside, the location remains perfect for Zurich just a short walk up the low hill from the main train station. Breakfast buffet was not the best I have encountered but the range and variety was excellent.

  • Stayed: June 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank FussyDave12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskoRe, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this reviewResponded 22 July 2014

Dear Uri S,

Thank you very much for your nice review on tripadvisor. Great that you enjoyed your stay with us.
See you soon again in Zurich
Kind regards,
Esko Rebstock - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Continental Zurich - MGallery by Sofitel

Address: Stampfenbachstrasse 60, Zurich 8006, Switzerland
Phone Number:
Region: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Green Hotel in Zurich
#10 Family Hotel in Zurich
#27 Romantic Hotel in Zurich
#27 Luxury Hotel in Zurich
#33 Business Hotel in Zurich
Price Range: £120 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Continental Zurich - MGallery by Sofitel 4*
Number of rooms: 138
Official Description (provided by the hotel):
Welcoming and surprising Hotel Continental Zurich embodies a subtle combination of tradition and urbaneness. Behind its contemporary facade lies a haven of tranquility with an homely feel, enhanced by wooden furniture and large club armchairs. Swiss chalet style runs like a golden thread through all of the rooms creating a cosy and authentic atmosphere. Enjoy cuisine with a Swiss touch in the bar-restaurant l'entupada. ... more   less 
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Also Known As:
Continental Zurich Hotel
Continental Zurich zürich
Sofitel Zurich

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