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Sheraton Zurich Neues Schloss Hotel
Ranked #77 of 138 Hotels in Zurich
Abu Dhabi, United Arab Emirates
Level Contributor
285 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
“Nice stay”
4 of 5 bubbles Reviewed 30 January 2014

My husband & stayed here and thought it was a nice stay. We upgraded to a suite so we could have a little extra room, the balcony around the room, and a coffee maker in the room. We opted not to buy internet or breakfast for our stay, we felt they were charging way too much & according to reviews the service was not reliable. The breakfast charge was more than we wanted to pay also & were afraid with the late nights we had planned we probably wouldn't get up for it anyway! The room was fine, it was clean & the bed was comfortable. The shower did not have enough pressure for our liking & it was a very small shower, but do-able. Check-in & out was easy, the staff were very nice & accommodating! The location was quite good, an easy walk to the river & plenty of shops and restaurants near by. We would not hesitate to stay here again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bakerswoodfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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427 reviews from our community

Traveller rating
    142
    171
    87
    12
    15
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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English first
Krakow, Poland
Level Contributor
149 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed 26 January 2014

I was sleeping in this hotel ounce for business.

Nice large room, but nothing special, no spirit in this hotel and the staff was not really friendly.

More and more now it looks like the staff not care about the clients, we are just a credit card to pay the room.

Normal hotel, nothing special, if u are looking for nothing you can go there

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerome A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review, 28 January 2014
Dear Jerome A,

thank you very much for reviewing your stay with us on TripAdvisor.

It is always good to hear how our guests experienced their stay as it shows us opportunities where we can improve our services.

I´m very disappointed to hear that although you liked your room you found the attitude of our staff not very satisfactory. As we are a small hotel a very personalized service should be a focus of our way doing business and I would like to apologize for the fact that this service wasn´t delivered to you. Please be assured that we don´t see our guest as a "credit card" as you say but really try to put our valued guest in the centre of everything.

I hope to welcome you back to our hotel once in the near future to show you that we know what good service and guest spirit is.

Warm regards from Zurich

Pieter van Beugen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Vila, Vanuatu
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 20 December 2013

Having arrived off a 13 hour flight from Hong Kong at the crack of dawn, we were too early to check in at the Hotel Sheraton Neues Schloss, however the staff made great efforts to find a room earlier for us. In the meantime we were able to relax in the lounge area and make use of free wifi and tea/coffee from the bar. We were in our room much earlier than expected which was a nice surprise.
The room was a good size and was very comfortable, modern and exceptionally clean. It was also very quiet at night. The bathroom was very small but did not bother us.
Beautifully decorated for Christmas and offering a basket of fresh clementines at the entrance of the hotel - it felt more like a boutique hotel than the style of the larger Sheratons. The staff were professional and very friendly and were able to make excellent recommendations for sightseeing, shopping and restaurants in the area. Excellent location, walking distance to everything....

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JES19702012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westmont, Illinois
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 December 2013 via mobile

I have usually stayed at Hotel Ascot when visiting Zurich on business. I'm glad I tried this hotel. Its far better value for money (updated rooms, nice bathroom, 10-15mins walk to the main center). My room was very modern and comfortable- a good shower with decent pressure too. I didn't notice much noise (internal or external) either.

The staff were very helpful and keen to give local recommendations. Only slight compliant is having to pay for wifi in the room. Overall, a good choice/value in the expensive city of Zurich.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacob_McTurner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review, 10 January 2014
Dear Mr. Mc Turner,

thank you very much for reviewing our hotel after your stay with us and another big thank you for your kind words about the hotel and the staff.

It is great to hear that, except for the Wifi, we were able to fullfil all your needs and wishes and you enjoyed your stay in Zurich.

As for the Wifi I have to agree with you that we still do charge for it in the room but therefor offer it for free in our public spaces.

On behalf of the whole hotel team I would like to wish you a good start in 2014 and we are looking forward to welcome you back to the Sheraton Zurich Neues Schloss Hotel.

Warm regards from Zurich

Pieter van Beugen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey City, New Jersey
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 12 December 2013

I stayed over for a two day leisure trip in Zurich - got upgraded to the Suite. Excellent rooms, well lit - great staff. Breakfast in the restaurant is part of the room rate for Platinum and is excellent. The reception staff also doubles up as concierge service - and is excellent. Gave me some great recommendations on what to do nearby

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thermodynamix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pieter-van-Beugen, General Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review, 19 December 2013
Dear Thermodynamix,

thank you so much for your nice words about the hotel and its staff.

It is good to hear that you had a good time with us in Zurich and we hope to welcome you back to the Sheraton Zurich Neues Schloss Hotel in the near future.

Warm regards from Switzerland.

Pieter van Beugen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falmouth, Antigua
Level Contributor
75 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 5 December 2013 via mobile

Nice place, small, cosy, comfortable and helpful staff. Perfect for business or for a visit to the city. What I liked about it the most was, that it was not pretentious, but the rooms have all the amenities of a top class hotel. The beds and linens are of good quality and the bathrooms very nicely appointed. I really can say that that they had thought of almost everything one needs in a hotel room. I had the best nights sleep in weeks. I would definitely come back.

Stayed December 2013, travelled on business
Helpful?
Thank Antiguamon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoddesdon, United Kingdom
Level Contributor
840 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 848 helpful votes
4 of 5 bubbles Reviewed 26 November 2013

Booked this hotel for a business trip, having stayed there before.

It is a good clean extremely friendly hotel - the reception team is first rate and saved the day as the travel agent had not confirmed the booking and it was not in the system. However a room was found and it was great, perfectly acceptable for a business stay.

Could not get a Wifi signal this s a serious lapse in the days of iPad rather than laptops - internet cables are not acceptable any more.

The room and bed were comfortable and overall a good stay would willing return

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review, 29 November 2013
Dear Barry B.,

thank you very much for your comments on TripAdvisor.

Good to hear that we were able to make your stay so enjoyable. As for the Wifi I fully understand your point made and I´m very happy to say that our Wifi Infrastructure will be changed and modernized in the upcoming months so we then are able to offer our own Wifi not only in the public areas but in our guest rooms as well.

As this doesn´t help you anymore for your past stay I really hope to welcome you back to Zurich and especially to the Sheraton Zurich Neues Schloss Hotel in the near future to show you our improvements.

With warm regards from Switzerland

Pieter van Beugen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Zurich Neues Schloss Hotel

Property: Sheraton Zurich Neues Schloss Hotel
Address: Stockerstrasse 17, Zurich 8002, Switzerland
Region: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in Zurich
#46 Romantic Hotel in Zurich
#47 Luxury Hotel in Zurich
#68 Business Hotel in Zurich
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Zurich Neues Schloss Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
The Sheraton Zurich Neues Schloss Hotel is idyllically situated in the heart of Zurich. With its 60 rooms and suites the boutique hotel offers the perfect ambiance for a sightseeing weekend in the lively metropolis. Only a few steps from the Opera, the famous Bahnhofstrasse or the Old town, the Hotel is a place of wellbeing and calm. ... more   less 
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Also Known As:
Sheraton zürich
Sheraton Zurich
zürich Sheraton

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