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“Excellent hospitality”
Review of Hotel St. Gotthard

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Hotel St. Gotthard
Ranked #29 of 137 Hotels in Zurich
Certificate of Excellence
Reviewed 28 June 2014

For the past 5 years, my wife and I have made several visits to Zurich and have always stayed at the St. Gotthard. We love the location, the hotel is clean, the staff is very courteous and friendly. We feel at home each time we visit and the staff makes us very comfortable. On our last trip May30-June4, 2014, our son joined us at the end of the trip and the hotel kindly offered us a two bedroom suite to accommodate him.

  • Stayed: May 2014, travelled as a couple
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Thank JSidd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin S, Manager at Hotel St. Gotthard, responded to this reviewResponded 30 June 2014

Dear SiddJah

Thank you for your recent stay at the Hotel St. Gotthard and for having taken the time to share your impression on Tripadvisor. Your feedback with regards to our facilities and services is extremely important to us and allows us to monitor and improve our services. We are delighted to hear that you once again enjoyed the time spent with us and especially appreciated our service and staff. Rest assured that we will share your review with all our employees. It is through kind and encouraging comments like yours that our team is constantly motivated to offer the best of care to each and every one of our guests. We hope to welcome you back soon to Hotel St. Gotthard in not too distant future.

With kind regards

Martin Santschi
General Manager

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532 - 538 of 1,025 reviews

Reviewed 26 June 2014

The is a nice hotel in a very good location. Rooms are spacious if you pay for the larger rooms - not so much space in the standard rooms. Service is to a reasonable standard for Europe and so lags behind what would be normal in the Far East. Not good value for money - but that is normal for Zurich.

  • Stayed: May 2014, travelled on business
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1  Thank peterr67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin S, Manager at Hotel St. Gotthard, responded to this reviewResponded 27 June 2014

Dear peterr67

Thank you very much for having chosen the Hotel St. Gotthard for your stay in Zurich and for taking the time to give us feedback through tripadvisor. We are happy to learn that you especially appreciated our location and service. Your feedback with regards to our facilities and services is extremely important to us and allows us to monitor and improve our services. We truly hope to welcome you at the Hotel St. Gotthard on a future occasion to demonstrate our sense for hospitality and provide you with an unforgettable Hotel St. Gotthard experience and service.

With kind regards

Martin Santschi
General Manager

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Reviewed 23 June 2014

Great location, excellent staff. Price is reasonable. We stayed during X mas holiday. location is just perfect, right at Banhoffstasse with lots of shopping and restaurant. Hotel staff let me check in early, around 11 am as the usual 3pm.

Can't go wrong with this hotel.

  • Stayed: December 2013, travelled with family
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Thank Francis Surya W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin S, Manager at Hotel St. Gotthard, responded to this reviewResponded 24 June 2014

Dear Francis Surya W

Thank you for choosing to stay at Hotel St. Gotthard in Zurich and for taking the time to post a review of your stay last Christmas. We are so pleased that you enjoyed your stay with us and that you liked our staff and location. Rest assured that we will share your rewiew with our employees. It is through kind and encouraging comments like yours that our team is constantly motivated to offer the best of care to each and every one of our guests. We hope to welcome you back to the Hotel St. Gotthard soon and wish you all the best in the meantime.

With kind regards

Martin Santschi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

This hotel is perfectly located, just a block or 2 from the main train station. Its an easy walk to the old city, the river, and even down to the lake.

We booked a deluxe room which was quite large, very clean with a comfortable bed. Wifi worked very well. And the room was very quiet.

Staff was helpful.

We had lunch in the inside restaurant. Service was a bit spotty, but the food was good. And expensive as every restaurant in Switzerland is. We did not try the breakfast.

  • Stayed: June 2014, travelled as a couple
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Thank Chinacat_Boston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin S, Manager at Hotel St. Gotthard, responded to this reviewResponded 23 June 2014

Dear Chinacat_Boston

Thank you for the positive feedback on Tripadvisor of your recent visit to the Hotel St.Gotthard in Zurich. We are so pleased that you enjoyed your stay with us and delighted to read your appraisal of our location, room and food. It is only through constructive comments of our guests that we are able to continually improve our services and facilities.We certainly look forward to welcoming you back in the near future and wish you all the best in the meantime.

With best regards

Martin Santschi
General Manager

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Reviewed 20 June 2014

Next to the train station, not far from all the public places and attractions, u can walk along Bahnhofstrasse to the lake along the main stores of Zurich, pulic transportation next to the Hotel, a buffet breakfast... and very important!!! smoking room and free WI FI

  • Stayed: August 2013, travelled on business
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Thank Ram.dr. D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin S, Manager at Hotel St. Gotthard, responded to this reviewResponded 23 June 2014

Dear Alegra2013

Thank you for choosing to stay at the Hotel St. Gotthard in Zurich and for taking the time to post a review of your recent stay on Tripadvisor. We are delightet to read that you enjoyed your stay with us and that you liked our location and facilities. Our biggest goal is to hopefully satisfy all our guests and to continually improve our service. We hope to welcoming you back soon at the Hotel St. Gotthard and wish you all the best in the meantime.

With kind regards

Martin Santschi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

We were recommended this hotel by our client as it was convenient for their offices and they had a preferential rate. One good point about the hotel is that it is very central and convenient for transport and restaurants etc. The hotel rooms are very strangely decorated - they look newly decorated but in a 1980's decorative style. The bathrooms are nice and new but I have stayed here twice now and my room has been quite compact and the worst point is that the showers flood the bathroom floor. The hotel lobby area is very small dark and the lift is even smaller.

Upon check in both times I was given a voucher for breakfast for the cafe which is part of the hotel - its quite limited i.e. a coffee and a croissant but this worked well when you are on business and don't want the hassle of a sit down breakfast.

The hotel is very expensive and not great value for the rooms but I think this is a general situation in Zurich rather than related to this hotel being expensive in isolation.

  • Stayed: May 2014, travelled on business
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Thank carolinesenior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin S, Manager at Hotel St. Gotthard, responded to this reviewResponded 19 June 2014

Dear cal2379

Thank you very much for your recent stay at the Hotel St. Gotthard and for having taken the time to share your impression on Tripadvisor. Your feedback with regards to our room style and services is extremly important to us and it is through constructive comments that we are able to continually improve our services and facilities for our guests. We certainly look forward to welcoming you back in the near future and to hopefully give you an insight of different breakfast options, like the buffet or continental, or room types that correspond you more. In the meantime we wish you all the best and remain

With best regards from Zurich

Martin Santschi
General Manager

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Reviewed 13 June 2014

We stayed here for 2 nights. The location was excellent! Just 100 meters away from the train station, which was convenient. It is situated in the famous Bahnhofstrasse street, hence loads of shopping. Walking distance to the lake. Many restaurants & eateries. The rooms are small, but clean and well maintained. Free wifi was good.

The reception staff were friendly & helpful, but unfortunately we had a very bad experience with one of the waiters who served us at the the Piazzetta (open air restaurant). He was very rude and had an attitude. It dampened our spirits as it was our first day in Zurich and the start of our Swiss holiday.

  • Stayed: June 2014, travelled as a couple
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Thank Tickedthebox50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin S, Manager at Hotel St. Gotthard, responded to this reviewResponded 16 June 2014

Dear AlphonsaS

Thank you for your visit at the Hotel St. Gotthard and your sincere feedback about your stay with us on tripadvisor. Unfortunately your good impression about our location, staff and room was deranged by an unsatisfying behavior of our staff at the Piazzeta for which we truly apologize. While personal and individual customer service is one of our top priorities, it is very much to our regret you could not feel in all moments the „St. Gotthard Spirit „, we are striving to pass on to every one of our valued guests. We truly hope to welcome you at the Hotel St. Gotthard on a future occasion to demonstrate our sense for hospitality. In the meantime we wish you all the best.

With best regards

Martin Santschi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel St. Gotthard

Address: Bahnhofstrasse 87, Zurich 8001, Switzerland
Region: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#25 Luxury Hotel in Zurich
#31 Romantic Hotel in Zurich
#38 Business Hotel in Zurich
Price Range: £142 - £267 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel St. Gotthard 4*
Number of rooms: 138
Official Description (provided by the hotel):
The Hotel St. Gotthard, built in 1889, has been owned and managed by the Manz family for over a century. Recently refurbished, modernized and enlarged with great attention to details, it can be considered a true architectural achievement in itself and one of the leading business hotels today in Zurich. The five-floor building provides a free Wireless Internet access for all 143 spacious rooms, including 11 Suites. With its three restaurants and the newly designed Lobby and Front Desk area, the Hotel St. Gotthard meets all the expectations of the demanding traveler. The Hotel lies directly in the heart of the city, located on the world famous Bahnhofstrasse, within 10 minutes walk from sightseeing, the business district and Lake Zurich. Caspar Manz, the founder’s grandson, established the famous Lobster and Oyster Bar in 1935 and since then it has been a culinary institution amongst gastronomic circles. Pleasant piano live music will welcome you for your aperitif at the Lobby Bar and will accompany you through the evening. The hotel also has 5 state of the art conference rooms with a capacity of up to 100 people for successful meetings and elegant receptions. ... more   less 
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Also Known As:
Hotel St Gotthard
St Gotthard zürich

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