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“Great hotel in a "not-ideal" location”

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Novotel Zurich City-West
Ranked #44 of 137 Hotels in Zurich
GreenLeadersGold level
Reviewed 18 August 2014

Hotel is very comfortable and as you would expect from a Novotel BUT the location is not really convenient to anything except a tram into town. We arrived by train and although on the map it looked really close - it was not possible to walk and ended up costing us almost 25 CHF (but that's not the hotel's fault, we probably should've researched better).
The restaurant food was great for dinner - we arrived on a Sunday evening and there were no restaurant's open close by.
The buffet breakfast was relatively decent.
There was a slight language barrier with the staff so a bit of confusion with a few things however, the staff were willing to try and help resolve any of our queries. Extremely professional and lovely!
The room was as expected - comfortable, quiet and so we had a restful sleep!

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank wisemonkeysabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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364 - 370 of 1,218 reviews

Reviewed 17 August 2014

The worst service ever seen. So snob, so cold to the guests. Μy wife's Abercrobie jacket "made wings" through the room and they made ​​no effort to help her... We are waiting a mail to inform us if they found something in Loundry and still waiting...
Never again in this hotel.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank vassilis1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnaud T, Manager at Novotel Zurich City-West, responded to this reviewResponded 8 September 2014

Dear Guest,
I am sorry to read your review, and I apologize for the late feedback regarding your jacket that we did not found in the room.
I do not want you the stay with this impression and I am convinced that our Team will change your mind regarding the service we want to offer.
I remain personally at your disposal to organize your next 100% successful stay here with us.
I Look forward to welcoming you warmly.
Arnaud Tourin, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

Novotel is right across the Techno-park, and is located in a rather quiet area. It's about 20 minutes walking distance from Limmatplatz (the pub/club area), and about 10 minutes bus tram ride. So I would say if you're in Zurich to party, this isn't the hotel to stay at unless you're fine with cabbing home after a night out.

It's about 30 minutes bus tram away from Haupbhanhof (Central Station)... Meaning, a few more stops after Limmatplatz. You get off here to do some shopping and it's where everyone is.

The room was typical of any 4* hotel- enough space, clean, hot water boiler, complimentary tea and coffee and water. Nothing to complain about the room and the amenities.

The gym was one of the nicer ones I had seen. It didn't smell, was big enough and had a mini-fridge well-stocked with bottles of water.

We ate twice at the hotel's restaurant. Once just for beer and a snack- the shrimp dish and mushroom dish (I forgot their names) was delicious. The other time was for dinner room service. Both dishes, one omelette and another salad, were supposed to come with cheese but we realised halfway through our meal that there was no cheese. We were disappointed because that was part of the reason why we ordered those dishes. The creme brulee was also unimpressive.

Service was also mediocre. Receptionists looked bored... The last thing we want to face after a long day of travelling, is a worker ready to end his/her shift. Whenever we called for room service, they said we had to come down to get whatever we ended as we would be charged extra if they were to bring it to our room. In this aspect, they could learn a thing or two from Tryp hotel's service.

The best part about this hotel was its strong, free WIFI in the rooms. However, we expected this because our booking of a hotel in Switzerland was based on this factor and almost this factor alone. You'd be surprise how hard it is to find a hotel with free, reliable, strong WIFI in the rooms. So yeah, if you're a traveller whose priority is to be connected, Novotel is the hotel for you.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Rhyss_PT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

We booked this hotel for 3 nights, it was supposed to be one of the better hotels during our vacations in Europe. The location is ok, not in the city but close, you will still need to take public transport to get into the city center. The reception was always busy...expect waiting time of at least 10 minute, that happened to us every day. Good service through once you can speak to some one. But the room was not prepared. Toilet paper was empty, no shampoo. They advertise 24h room service and when I called at 1pm, the guy at the reception told me that room service went home and why I thought there was room service. I pointed out the documentation that was in the room. Then one hour later at 2PM (!) we got a call back from the guy at the reception, asking for the detail of exactly where we saw it...obviously nothing changed about the possible room service.
Breakfast buffet included...forget about sitting at the terrace outside, service will never come to pick up trays or even asking if you need anything.
After all and some complaints and nothing happened, we felt this was not living up to the standard.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank mary b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnaud T, Manager at Novotel Zurich City-West, responded to this reviewResponded 7 August 2014

Dear Guest,
I was very disappointed to read your experience as it seems we did not manage to give the availability you are entitled to receive. Please accept my apologies about this, and I would be very pleased to organize personally your next stay here so that you can enjoy a 100% successful stay with us. Looking forward to welcoming you warmly if you gave us the second chance, I wish you a very nice summer time.
Arnaud Tourin - General Manager

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Reviewed 6 August 2014

We enjoyed staying here. The staff were quite helpful, and the location was super close to the airport -- but a bit far from downtown / historic areas. Tram stop right in front though, and the staff will help you find your way using public transport. The restaurant didn't have a great selection, but everything I had was very tasty. Everything in Zurich is high priced, so I won't mention the prices :)
The room was clean, comfortable, and easy to find. We generally enjoyed our stay and didn't have anything to complain about at all!

  • Stayed: June 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank JenJenMcMostard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

We stayed there on the first night of our Switzerland holiday and it was certainly a welcoming experience, which set expectations for the rest of the hotels we were going to stay in later. The location is apparently in an old industrial park revitalised into a happening area, popular among trendy people.

The hotel is modern and very clean. Wifi reception is good and rooms are spacious. Breakfast is quite sumptuous and coffee is great. The outdoor portion of the restaurant is fantastic for both breakfast and dinner when the weather is fine.

We did not venture out of the hotel but our fellow guests told us it was really convenient to get to the city area.

Stayed: July 2014, travelled with family
Thank lengcw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014

I've been to Zurich many times and I always book in the other Novotel near the Airport. I didn't realize that this Novotel has its own perfect convenience as well. This may not be near the airport, but the S-Bahn station Hardbruck is just a short walk away and you can get a 10 minute ride to the airport. If you need easy access to HBF, then the tram station is just behind the building and you can ride the Tram #4 to HBF. There are lots of international restaurants along the Schiffbau area nearby. As usual all the room convenience and business center amenities are available inside the hotel for you. The staff are nice and professional, only that all of them do not have any computer technical skills to help you if you have any problem using their Mac computers and printers. Breakfast is as usual great in this Novotel. I will definitely book in this hotel again whichever is available the one near the airport or this hotel.

Room Tip: Corner Suites are great for families.
See more room tips
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank lemmorcv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Zurich City-West

Address: Schiffbaustrasse 13 | Am Turbinenplatz, Zurich 8005, Switzerland
Phone Number:
Region: Switzerland > Canton of Zurich > Zurich > Escher Wyss
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Zurich
#33 Luxury Hotel in Zurich
#37 Family Hotel in Zurich
#49 Romantic Hotel in Zurich
#57 Business Hotel in Zurich
Price Range: £110 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Zurich City-West 4*
Number of rooms: 144
Official Description (provided by the hotel):
The Novotel Zurich City West is a 4 star hotel with 144 rooms in the fashionable Zurich West area. Close to Hardbrucke train station, Escher Wyss Platz tram station and the Technopark. A few minutes from the main railway station and the old city by tramor train. The hotel offers seven modern conference rooms with natural light. An indoor swimming pool, fitness area, bar, kids corner and a restaurant with terrace complete the package. Pay parking garage and airport shuttle (fees apply). ... more   less 
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Also Known As:
Novotel Zurich City-West Hotel
Novotel Hotel zürich
zürich Novotel

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