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“Good Business Hotel”

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Crowne Plaza Zurich Hotel
Ranked #66 of 137 Hotels in Zurich
GreenLeadersGold level
Reviewed 24 February 2013

Located a little away from the centre and near the business districts. Room was nicely furnished - althougn not particularly large. Good facilities - coffee/shampoos/Hairdryer etc etc and everything was in good condition. One downside for me was the pillows which were large/square and more show than comfort. Overall good business stay hotel

  • Stayed: February 2013, travelled on business
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Thank familye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this reviewResponded 26 February 2013

Dear Guest
Thank you very much for choosing the Crowne Plaza Zürich as well as for taking your precious time to publish your comments. Your feedback is much appreciated. Kindly let us ensure you that we offer a wide range of pillows. If you mark your preference in your reservation we will be pleased to prepare your bedding according to your needs next time.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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593 - 599 of 1,362 reviews

Reviewed 21 February 2013

This hotel offers value for your money for Zurich standards. The room was gorgeous. The shower was to die for, after three weeks of backpacking. The location was average, about 8 minute walk to main Tram lines. The staff were friendly and helpful. Worth a stay for sure, for travellers who are not opposed to paying a little extra.

  • Stayed: June 2012, travelled as a couple
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2  Thank Mur H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this reviewResponded 25 February 2013

Dear Guest
Thank you for your kind review as well as for choosing the Crowne Plaza Zürich for your recent stay. We are very happy to read about your positive impressions and your compliments regarding your room, the shower and our team.
It would be a great pleasure for us to welcome you in the future again.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2013

nice room, nice breakfast. The location is a bit off if you are a tourist but if you are on a business trip with work in that area it is nice. The East European feeling is high with all concierge and taxi drivers having a nexus. Claimed the place I had to go was not reachable on foot or by public transportation and had to take a taxi. All baloney! That was the only bad feeling in an otherwise nice hotel.

  • Stayed: May 2012, travelled with family
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Thank rayochoksi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this reviewResponded 18 February 2013

Dear Guest
Thank you for staying at the Crowne Plaza Zürich recently. Kindly let us mention that our concierge team is happy to help you with arranging your visits in the city any time – the public transportation offers many alternatives and connects all parts of Zurich with our hotel.
We would be very happy to be your host again.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2013

Located on Badenerstrasse - a fair way out of the centre on one of the longest roads in Zurich but don't let that put you off. Primarily pitched at the business user due to it's location although seems very popular with airline cabin crew as well. Walking distance from two tramstops on the number 2 tram route so very handy for the city and therefore worth considering for tourists.

Great bar, great breakfast and the real gem is the restaurant. Much better than you might expect in a hotel of this type - great food and reasonable value. Staff are really nice and very helpful.

Rooms can be on the small side but they tend to be in Zurich so try and get an upgrade to one of the larger rooms if possible.

Only two gripes - really shouldn't be charging for WiFi in this day and age - come on guys it's 2013! and what is it with Swiss pillows?? How about breaking from Swiss tradition and offering a 'pillows from around the world' service to offer a bit of support for the old head.

Room Tip: Rooms on the small side so choose or try for an upgrade to a larger one if spending any time in the...
See more room tips
  • Stayed: February 2013, travelled on business
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1  Thank Heath J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this reviewResponded 18 February 2013

Dear Guest
Thank you very much for your kind review and the constructive comments.
We appreciate your feedback and are pleased to read that you have enjoyed your stay at the Crowne Plaza Zürich!
Kindly let us mention that we offer complimentary WiFi Internet up to 256 KB in all guest rooms and public areas of our hotel. Unlimited connection is available against a small fee.
Regarding the pillows, we would like to ensure you that we offer a wide range of bedding and are happy to provide you with different pillows upon request any time.
Our returning guests, when participating in our Priority Club program, receive complimentary room upgrade upon availability.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2013

Pros:
1. Nice spacious room and toilet facilities
2. Decent Gym Facilities
3. Access to public transport , Taxi and Restaurants.
4. Nice Bar and Food with Room Service
5. You can store luggage if you returning the next week

Cons:
1. The internet is not fast enough
2. The pillows provided are very soft
3. No breakfast included in the room rate

  • Stayed: February 2013, travelled on business
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Thank Jiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this reviewResponded 7 February 2013

Dear Guest

Thank you for staying at the Crowne Plaza Zürich as well as for publishing your feedback. We are pleased to read your comments and would like to ensure you that we will do our utmost to make your stay a pleasant one again.

Kindly let us inform you that we offer a wide range of pillows and are happy to provide you with different bedding upon request. Concerning the internet, let us mention, that the connection with a speed of 256 KB is complimentary. Unlimited internet access is available in your room against a fee of CHF 09.95 / 24 h / gadget, as well as in our internet corner in the lobby.


Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2013

This was my 1st visit to the Crowne Plaza Hotel in Zurich. A 2 minute walk from the tram stop, through the doors of this Hotel and I was welcomed by a very friendly, female concierge, who greeted, then directed me to the reception desk, where I was treated with great care. A quick, friendly and informative check in, and an impressive lobby.

I dropped off my bags in my modern, relaxing and welcoming room, checked my emails using the free wifi, enjoyed a glass of complimentary mineral water (not the norm for Zurich, I have been charged 8 CHF per bottle in the past), then ventured to the hotel bar.

After a pleasant chat with the barman about where to party the night away and a few of the recommended local beers, a table was reserved for me in the Relais des Arts, in house restaurant where, yet again I was looked after very well. After ordering my steak (very tasty), I was served a complimentary amuse bouche, which was a pleasant surprise, before my order was brought to the table. All over a great restaurant experience.

Several hours later it was time to sleep... which i did indeed.... so well that I missed my breakfast. This might have been due to the so called "sleep advantage" package, left on my pillow. A spray which enhances sleep. It worked.

Bathroom, shower and facilities were clean, modern, and comfortable.

Check out was very easy and I received local brunch recommendations as i missed breakfast.

I will come back to this hotel, for sure if I am in the area. Value for money was great!

Room Tip: simply ask if an upgrade is possible... however the standard room is great.. maybe ask for a courtya...
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  • Stayed: January 2013, travelled solo
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Thank tommy2rows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this reviewResponded 7 February 2013

Dear Guest
We are pleased to read that you enjoyed your stay with us and very much appreciate your positive comments. Thank you for taking your precious time to publish your review about the Crowne Plaza Zürich.
It would be a pleasure for us to be your host in Zurich again.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2013

We booked a triple room for one night due to a stop in Zurich which we deeply regretted. The mattress on the single bed had broken springs and the room hadn’t even been vacuumed let alone the stains on the carpet being removed. This really wasn't like the cleanliness we had seen elsewhere is Zurich.

Facilities were enough for 2 people at the most as there were only 2 mugs for tea and only one set of robes and slippers. Room service was extremely slow even after multiple calls and there is a tram line running directly outside the hotel which you can hear all night!

Bathroom was clean with a walk in shower but was not practical as the water from the shower went all over due to the shower screen not being big enough.

On the plus side the reception staff were polite enough until the following morning. We paid our city tax on arrival yet were asked for it again upon checkout as they said they didn’t have any details. After a few minutes of trying to prove we had paid, the staff were eventually able to confirm we had paid once they finally checked against our check in time.

  • Stayed: January 2013, travelled with friends
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1  Thank 5481y4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this reviewResponded 7 February 2013

Dear Guest
It is our main goal to provide our guests with a pleasant stay and we are sorry to read about your complaints. Informing us about your negative impressions immediately helps us to react promptly during your stay and enables us to offer you a first class service according our standards.
We apologize that your room was not prepared perfectly upon your arrival. Kindly let us mention that we are keen to avoid mistakes like this and are happy to offer you another room in case of any inconvenience.
We are also sorry about the room service waiting times as well as the disturbing traffic noise. Let us ensure you that there is no tram traffic between midnight and early morning.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Zurich Hotel

Address: Badenerstrasse 420, Zurich 8004, Switzerland (Formerly InterContinental Hotel Zurich)
Phone Number:
Region: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Zurich
#55 Business Hotel in Zurich
Price Range: £114 - £181 (Based on Average Rates for a Standard Room)
Number of rooms: 365
Official Description (provided by the hotel):
The Crowne Plaza Zürich hotel is situated in the trendy Zurich West district, 11km from the airport, close to the city centre. The Crowne Plaza Hotel Zürich offers indoor parking for 550 cars. The 365 air-conditioned rooms in modern and contemporary design are kept in warm browne colours. All guest rooms feature flat screen TVs, high speed & wireless internet access, coffee and tea making facilities and a safe. Restaurants at the Crowne Plaza Hotel Zurich include the Relais des Arts and the Letzi Leu as well as the garden restaurant, all serving delicate Swiss and international meals. The Lobby Bar is an ideal meeting place for business or leisure. Guests of the Crowne Plaza Hotel Zürich enjoy access to 2000 square meters of fitness and spa facilities. WiFi internet is available in all rooms. For events & meetings for up to 480 guests, 11 rooms with natural daylight are at your disposal. ... more   less 
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Also Known As:
Crowne Plaza Zurich
Crowne Plaza zürich

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