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Steigenberger Bellerive au Lac
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Reviews (673)
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Reviewed 1 June 2014

On the shore of Zurich's lake, the Steigenberger is very modern, elegant, and clean. The personnel is cordial, the rooms are modern and have most of the requisite amenities of a 4 star hotel. Very nice large modern bathroom. Very comfortable bed. From our fourth four room the view of the lake and the hills in the distance was idyllic. The position is perfect, in easy walking distance of the center of town and myriad restaurants, bars, etc. The breakfast (not included) offers everything any client could ask for. The hotel would earn an enthusiastic 5 stars except for the fact that it did not have air conditioning. The options thus were, leave the balcony door close and become submerged in sweat or open the door and be kept awake by the high-power sports car that tested the volume of their exhaust pipes at all hours of the night. In May it was barely tolerable. Frankly, I would hate to be there later in the summer.

Room Tip: The views of the lake are breathtaking but the noise is problematical given the lack of air conditioning.
  • Stayed: May 2014, travelled on business
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1  Thank restifbretonne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia E, Geschäftsführer at Steigenberger Bellerive au Lac, responded to this reviewResponded 28 August 2014

Dear Guest,
Thank you very much for your review. We know you have many choices when it comes to accommodation in Zurich and therefore highly appreciate your stay with us.
Due to the age of our building and local laws, it is rather an impossible project to install an air condition. Our hotel has an air ventilation system, which we are constantly updating.
The traffic in front of our hotel does get busy on certain times as it is one of the main roads entering Zurich. I am really sorry to read that you also experienced a misbehaviour of car drivers at night.

Kind regards from Zurich,
Claudia Egli
Hotel Manager & Bellerive Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

first class hotel in zurich had a nice little room in the roof fantastic view over the lake laying on me balcony lapping up the sun. fantastic location with the lake opposite short walk into town. Breakfast was first class all round couldn't fault hotel or location would highly reccomend

Room Tip: go for the front for a view of the lake
  • Stayed: July 2013, travelled on business
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Thank STTOURTRAVELLER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia E, Geschäftsführer at Steigenberger Bellerive au Lac, responded to this reviewResponded 28 August 2014

Thank you very much for your most favourable recommendation. Feedback like yours strives us on a daily basis to deliver the best service our guests deserve.
We hope to welcome you back again in Zurich!

Kind regards,
Claudia Egli
Hotel Manager & Bellerive Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014

A calm, well-organised, un-fussy hotel in a beautiful position overlooking the lake close to the Opera House and all the attractions of the Old Town. The rooms and en suite bathrooms were spotlessly clean and very comfortable. The staffing seems to be kept to a minimum but the service offered is excellent. All staff were of a high professional standard. I can highly recommend this hotel for a quiet tourist trip or as a business venue. Much like Zurich itself!

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Easytobook.com
Thank Christine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia E, Geschäftsführer at Steigenberger Bellerive au Lac, responded to this reviewResponded 18 September 2014

Dear Guest,
Thank you very much for your marvellous review! We are thrilled and happy to read that we did meet your expectations and made your stay with us very enjoyable.

We would be delighted to welcome you back anytime!

Warm regards from Zurich,

Claudia Egli
Hotel Manager & Bellerive Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

Steigenberger Bellerive au Lac is ideally located. Something is “wrong” with this hotel!!!: they characterise and promote it it as the "only 4 star superior hotel directly on the shores of Lake Zurich”. The property and facilities are definitely 5stars plus, while service set up, falls within 3-4 stars! It does not make sense, unless property / management company has another 5 star hotel in the neighbourhood and do it on purpose!
It really challenges the positive reputation and brand recognition of Steigenberger Hotels and Resorts!
Also the AUDI / VW dealership occupying the entire ground floor is not a good picture, upon arrival, taxi had nowhere to park, (all parking spots where occupied by some “fancy” RSs AUDIS!!!) and of course there was no porter!

The hotel staff are trying their best to help with everything, yet its severely understaffed even for a 4sup star hotel.

Anyway, from the hotel one enjoys truly unspoilt views of Lake Zurich and the entire surrounding city centre which is less than a ten minutes stroll away. The world-famous Zurich shopping mall, the Bahnhofstrasse, the business and financial centre surrounding Paradeplatz, together with the historical old city centre can be reached easily and comfortably on foot or by tram.
The highlight is the BelleVue revamped promenade just in front of the hotel! DO spend some quality time there!

stars / category: 4sup
Lobby: very basic, small, just to allow to you to enter the building in a small corridor within the walls of the car dealership.

1st floor: nice Vivus restaurant with a nice terrace / Vivus Bar for coffee & drinks

elevators: 2 for customers, no major delays, congestion experienced!
the real nice experience starts upon “climbing up” the stairs, it gives a special ambience and the very special flair of a true Steigenberger hotel!
nice Art Deco architecture blended with some nautical decorative elements (corridors, staircases), resembles the marine feeling and reminds that you are by the water!

room entry system: electronic card very efficient and always operating.
room type: Double Room Superior Lake View on 3rd floor
room size: 30 sqm, really spacious!
room decoration design: Art Deco style, showcasing the best in a mix of high end quality customised wooden fixtures, combined with glass and a touch of inox!

nice architecture creating 2 separate / parallel guest circulation channels / one entrance from hall to room, one hall, wardrobe, WC - bathroom to room/ which can be interchanged and adapted with the many sliding / opening doors, (which are covered in matching wood)

smoking / non smoking rooms option: no
view from the room: for this one I will give 7/5
opening windows: yes, fully.
balcony: yes, small but fantastic for enjoying alfresco coffee, relaxing, just staring! nice inox modern round table with 2 chairs

Feeling of safety: ultra high, its Swiss!
check in: very fast and efficient / 3 min

floor quality (parket / marble/ carpet / other): very special parquet; attention in design and assembling, also nice and thick carpets below coffee table, excellently maintained

heating / air-conditioning / ventilation: excellent one - nice AC HoneyWell brand featuring air circulation system, very silent + 2 calorifier heaters below windows as well / covered in wood

noise levels: insulation internal / external: excellent, soundproof windows (doubled glazed) absolutely silent despite front road . Had some late midnight next room noises issues due to a “passionate” Eastern European couple!
shading (electrical shades, curtains, etc): curtains (3 folds, offering total darkness) + external aluminium foils manually operated from inside

feeling clean: 5/5 pleasantly odoured! (not intoxicated by usual “cheap” chemical air deodorants!)
room lighting: 5/5, very bright and efficient, not usual in hotels nowadays!
dimmer option: no
electricity sockets: sockets everywhre! also embedded in bedside tables , special base inside parquet floor by tv station , on working desk, etc
nice (SKROSS brand) AC universal adapter on working desk for the world traveller!

bed: king size (not 2 interconnected!)
mattress: very good quality, memory foam mattress, either you love it or not! A bit hard for my tastes, yet got a good night’s sleep!
pillows: 4, also with pillows menu available
covers (duvet, blankets,etc): 2 duvets (typical german Swiss style) and nice cover, just excellent!
linens quality: 5/5

good turn down service, with a complimentary chocolate, which was “ultra thin” / when you offer something, you better do it right or leave it!

writing desk / workspace: yes, plenty! wood & glass working desk with matching design chair (wooden / leather)
design desk lamp
2 chairs + wooden glass round coffee / breakfast table
suitcase stand: yes / expandable and also fixed on “his” wardrobe closet
ok dressing mirrors

wardrobe closet: yes, just excellent! one for “her" and an open one for “him”!
efficient clothes hangers: more than you can wish for! and good quality
shoe shine sponge / cloth: yes, cloth
sleepers:yes, ok quality, hotel name branded, nothing special
Iron & Ironing Board: no
trousers press: no
no clothes brush! - would have added that extra touch!
nice umbrella, usually needed in Zurich!
dustbin: yes, big one, plastic, did not math the rest of the high end finishing of the room.

# of television devices in the room: 1 / Philips 32" hotel model HF7875; a bit basic hotel room model
on once wood glass tv table on roller wheels; nice option to position conveniently around depending on which part of the room you are sitting at

cable / satellite TV: yes
Digital TV Channels: yes, ok selection, could have had a larger variety of English channels!
Pay TV: yes, ACENTIC platform; was not operational during stay!
tv channels: > 60, including many international ones

# of tel devices in the room: 1, its registered as 4 star afterall! / voice mailbox: yes

i phone / pod / pad dock: No
internet connection: free,
high sped internet: yes, good constant speed, needed often refresh though!
cable / wifi: wifi & cable / nice wifi adaptor DeTeWe

Digital Safe: yes
notebook size: yes
Refrigerator: yes
Mini-Bar: yes, nicely built in in the closet compartment well stocked at usual high hotel prices
Microwave: no
Coffee Maker: No
Water-boiler: no
Toaster: no

daily newspaper: yes
complimentary snacks/facilities: yes, fruit basket / nice selection of magazines, city guides

bathroom size: really large/ excellently appointed
1 sink, green granite
Floor: green tiles / walls: white cream tiles
featuring HANSGROHE brand hygiene & accessories
shower head fixed wall mounted / no adjustment option + flex hose
water quality / pressure: on
water temperature: hot enough, excellent adjustment

ventilation: yes, 5/5, no mould / inox ceiling ducts covers, very good looking
shower cabin: tub, with glass partition
rain forest shower: no
heater / radiator in bathroom: N/A
mirrors: very adequate, covering entire sink to ceiling area & nice lighting
wall face mirror: yes, excellent magnifying, lighted option, HANSGROHE high quality brand with adjustable height
TV sound repeater: yes, 2, adjustable in both bathroom & WC!

vanity set: yes, good one

toiletry brand: STEIGENBERGER by ADA cosmetics clothes
hanging / drying cord: No
towels: 4 + bath mat + 1 small one the one day6, quality / softness: 4/5
bathrobe: yes, good one

bathroom towels warmer: no
weight scale: N/A
toilet paper quality / quantity: good ones / / 2
dustbin: yes, same “cheap” quality plastic, like in the room
tissues boxed, wall mounted dispenser: yes / wall mounted
tel device in bathroom: yes
Personal Hygiene Pack: yes
hair dryer: yes, budget series basic ALISEO / very basic

separate WC room (wood+ green tiles floor to ceiling, toilette brush wall mounted + inox glass bowl, swisscom tel device, no wc heater)

room service: good quality and delivery time
breakfast: good
quality: 4/5
variety: 4/5

spa / fitness: yes, small yet efficient area "Spa World Comfort" with sauna, water park shower, solarium, relaxation zone, massages and fitness area. The highlight is is to follow the jogging and walking paths along the shore promenade, or to enjoy swimming in the lake / weather permitting

Business centre: yes

concierge service: yes, offered by reception team, good ones, could have been better if more adequately staffed!
Parking: pubic at high cost in the garage Utoquai, Färberstrasse 6, aprox 150 meters from the hotel. They state that valet parking is available and even taking care of the car to the parking, which is misleading since there is note even a porter there for this service! You have even to carry all your luggage in the middle of the street! (see comment at the beginning)

airport shuttle service: can arrange convenient (its a bit pricey!) at usual high Swiss cost taxi

check out speed: very quick & efficient (2min), with invoice printing

Room Tip: Room Tip: most of the rooms in this hotel (> 70%) are either on the front facing directly the lake or on the side (only 2 rooms per floor are facing the back street). Go for high floor (3-5), front room, so you can enjoy unobstructed lake views! If you can afford go for the Junior Suites on top floors! its a unique experience!
  • Stayed: April 2014, travelled on business
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    • Sleep Quality
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    • Service
2  Thank Greg16672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

Comfortable, clean and well-staffed by an outstandingly friendly group, the Steigenberger in Zurich upholds the high standards of this group. The rooms are very well thought out and big enough for a multi-day stay; the organization of the rooms is such that one can easily unpack and stretch out. The breakfast offerings are quite good as is the restaurant. Great views of the lake and on sunny days of the mountains beyond. The staff here is terrific and overcome what could be a bit of a drawback in entering a hotel thru the Audi dealer! It's my go to hotel in Zurich and i'm delighted to have found it.

Room Tip: Try to get the lake view; the corner rooms are larger than others if you need a little more room
  • Stayed: April 2014, travelled on business
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Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia E, Geschäftsführer at Steigenberger Bellerive au Lac, responded to this reviewResponded 28 August 2014

Dear Guest,
We are speechless about your marvellous review! Thank you very much for taking the time to write your feedback. We are proud of your words regarding your staff as this is our most valuable service and we are happy to have met your expectations.
If you come back to Zurich, please make sure to send me an e-mail prior to arrival.

Kind regards,
Claudia Egli
Hotel Manager & Bellerive Team

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