We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Tired, very tired”
Review of Eden Au Lac

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Eden Au Lac
Ranked #27 of 138 Hotels in Zurich
Certificate of Excellence
Reviewed 2 November 2013

We have stayed in this hotel many many times over the years. The staff is absolutely the best in the world. That being said, the hotel is tired, very tired.

Here is what the hotel used to be - very polished - brass, furniture, curtains, marble etc. All the things you would expect from a 5* Swiss hotel. The restaurant and bar were bustling at night and now you are lucky if the restaurant is even open in the evening.

Now they only polish the brass hand rails, the furniture and coverings are old, faded and torn - not in a charming way, The awnings that come out in the afternoon to protect from the sun are covered in black soot. The carpets on the stairs, hallways and rooms are worn to the point of being frayed and threadbare in places. The breakfast room has seen better days. In the rooms (which are a great size) the furniture has dings and needs replacing or at least refinishing and the beds are hard as a rock. The bathrooms are very well appointed. Nothing bad there!

This used to be a happening place. They do have a cute rooftop bar that is great for sunsets but it is difficult to get to and very small.

I am sure we will continue to stay here as I said before the staff is the absolute best!!

Room Tip: Ask for rooms facing the lake and with a balcony!
See more room tips
  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sfarmer1228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (382)
Traveller rating
Traveller type
Time of year
Language
  • More languages

167 - 173 of 382 reviews

Reviewed 28 October 2013

We've just returned from a wonderful weekend stay at Eden au Lac in Zurich, and it was amazing!! i booked it for my husband's birthday, and they went out of the way with little personal touches, fantastic service, and great atmosphere to make us happy.
Just after a very smooth check in, we were helped to our room, and minutes after the staff arrived with a Birthday Cake and sang happy birthday to my husband :) how great is that!! there were flowers everywhere, and personal notes, and cards wishing us a wonderful stay, which we did entire weekend!! Small sweet treats on your pillow, welcome aperitif, and a very friendly staff always greeting us with a smile and very polite.
They look after our car, everybody at this small charming hotel (only 50 rooms) knows you by name, and greet you every time they see you- wonderful, homey and cosy feel.
Breakfast and room service great, lake view as expected, and rooms are really big and comfy, despite the traditional style of the hotel (i thought the style will bother me, as we really appreciate modern, but we loved it, as it was well looked after, and done with lots of taste).
This hotel exceeded our expectations, everything was amazing, and the small personalized touches were just lovely, and what we needed :) Just at the end of our stay, the porter also put 2 bottles of mineral water in our car for the journey!! :) how lovely.
We truly enjoyed and LOVED our stay, and will be back, hoping other travelers will give this hotel a chance, as it really treats you.
A real bonus is the Great Location - with walking distance to the main shopping centre of Zurich a big plus (even for a 9-months pregnant woman).
Highly recommend this hotel

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Wisienka793
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2013

Stayed only because my normally cheaper hotels in Zurich fully booked due to a big congress in town. A wonderful hotel with the very best of Swiss service. A complimentary welcome plate of dried apricots, a plum, and some walnuts very welcome as was the bottle of water by the bed. Free wifi had poor speeds though and my colleague had none at all. Breakfast very very good but our wallets very much lighter for the experience.

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank toecap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2013

The personal service and view of Lake Zurich was wonderful. Each person on the staff would call me by name. I returned one morning from a walk, and a staff person met me at the door, introduced himself, called me by name, and informed me that my friends would be arriving later than planned.

  • Stayed: August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2013

No electronic's opening your door with a magnetic card here. You get a key with a 103 year old brass key holder... yeah, 103 year old.

We opted for a double room, city view as lake side would not have given us anything as we were not there long enough to enjoy the view from the lake. Bonus, room 314 is a corner room and guess what? We had a nice view of the lake from the side balcony.

Room is insanely fashioned in the style I can only call "Laura Ashley". Slippers at your bed, fruits and nuts on the table, bottled water waiting...

This hotel is what I consider a Palace, so this place is not cheap. Staff is top notch and ready to do anything to please you. Breakfast is in this huge ballroom style room, everything from American style bacon and eggs to dim sums for our Chinese friends.

Mini bar is simple yet complete to help you relax. Want something more, the bar is out of a Hercule Poirot movie (that's Agatha Christie for those who want to know). You know there's history in these walls. There is an awesome bar upstairs on the sixth floor (yeah, the elevator only goes to 5), with a unique view of the lake and Zurich.

Hotel is walking distance to downtown and shopping area. I recommend you walk as the taxi to come back from Oprah's favorite handbag store was a cool 25 francs... that's 2 km's for 25 francs... not the hotel's fault, just us lazy.

Back to the hotel, bed was a bit on the old side, caving a bit inwards but the bedding was top quality. If you wish your bedding changed every day (and don't care about the environment) simply leaving the card on the bed and they will change the bedding. That's luxury service.

Eden is on the same level as the Beau Rivage in Geneva, the Post Hotel in Zermatt or the Chabichou in Courchevel etc. This is high end and you know you're going to be well treated. A true 5 stars in my book.

Oh I almost forgot, the staircase is truly awesome... enjoy...

Room Tip: Very busy road during the week as people go to work. Mostly stuck in traffic, so city view room are...
See more room tips
  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank landrefl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

I booked a wedding package to surprise my wife after our civil marriage in Zürich. The hotel did a great effort to make us feel comfortable and give us a memorable stay. The client service was friendly and very competent. The room was clean and they prepared some snacks and champagne with a welcome card. The lakeside view on the balcony is very nice and relaxing. Furthermore they included transportation (Jaguar XJ) in their package which really had a fair price comparing to other offers in Zurich. Only little downside might have been the rather small choice at the breakfast buffet but the quality was very good. Thank you Hotel Eden for this great stay! Silvio & Sherlyn

Room Tip: The view from our lakesideview room was splendid
See more room tips
  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank silvio_pestalozzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2013

This hotel has old world charm and a nice location by the lake and close to the opera. Even it is old hotel it has been maintained very well and has a nice athmosphere. Friendly staff and overall good experience. Nothing to complain but on the otherhand nothing to make me return at the rate of almost CHF 500 (well Zürich is expensive but still).

  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank krdn-ctlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Zurich hotels
Baur au Lac
#2 of 138 in Zurich
745 reviews
Seefeld
Romantik Hotel Europe
Romantik Hotel Europe
#13 of 138 in Zurich
424 reviews
The Dolder Grand
#6 of 138 in Zurich
1,110 reviews
Show Prices
Show Prices
Show Prices
Old Town
Storchen Zurich
Storchen Zurich
#3 of 138 in Zurich
853 reviews
Seefeld
Small Luxury Hotel Ambassador a l’Opera
Seefeld
Steigenberger Bellerive au Lac
Show Prices
Show Prices
Show Prices

Been to Eden Au Lac? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Eden Au Lac

Address: Utoquai 45, Zurich 8008, Switzerland
Region: Switzerland > Canton of Zurich > Zurich > Seefeld
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#1 Best Value Hotel in Zurich
#12 Romantic Hotel in Zurich
#21 Business Hotel in Zurich
#24 Luxury Hotel in Zurich
Price Range: £56 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eden Au Lac 5*
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Hotels.com, TripOnline SA, getaroom.com, Ebookers, HotelQuickly, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Eden Au Lac reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Eden Au Lac Hotel
Eden Au Lac zürich

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing