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“It can do much better”
Review of Swissotel Zurich

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Swissotel Zurich
Ranked #37 of 139 Hotels in Zurich
Singapore
Level 4 Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“It can do much better”
Reviewed 22 December 2013

I encounter inconvenience (service shortfall) during my stay and we shorten our stay at the hotel. But the hotel offer the service recovery after we checked out and not during our stay . The concierge is not helpful at all. Receptionist was friendly and great . Hotel locations are great . Housekeeping services are no standard , my room wasn't been clean properly, stained in the glass. phone on be side not working and it been 2 day . Certain menu in room dining indicate 24hours but when you order item not available. A lot of improvement need for concierge and housekeeping.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
2 Thank XavierAzhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review, 24 December 2013
Dear XavierAzhar
Thank you for your honest feedback. As I have already contacted you in person, I am looking forward to hearing from you! I hope to welcome you back soon! ☺
Warm regards, Jenny - Emotions Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (296)
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English first
Succasunna
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 December 2013

The hotel was convenient for transport to the airport and train. Staff was extremely helpful and spoke English quite well. The rooms were very small but very clean. Disappointed that wi-fi was not included, nor was breakfast. Would probably recommend to others for overnight stay, not a vacation stay.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
2 Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review, 7 January 2014
Dear Barbara C
Thank you for your feedback and greetings from Zurich! If there is a next time at Swissôtel Zurich, just contact me in advance. We are always able to offer rates, which include breakfast. And another good news: If you join our Loyality program "Swissôtel Circle" you enjoy free WiFi at all Swissôtels worldwide. I wish you all the best and I hope, to welcome you back soon! Warm regards, Jenny Cardinaud - Emotions Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level 4 Contributor
46 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 17 December 2013

Stayed here for a business trip. Overall service of the hotel was nice. Breakfast had good food, although times at breakfast seemed understaffed, plus at one point they ran out of bowls for a good 15 minutes.
Food for conference delegates OK- nothing special. Spa and workout facility small but well maintained with decent equipment.
Location is great with all of Zurich at your fingertips, plus you are so close to the airport. Front desk staff very delightful.
Bed in room seemed very old (mattress very soft) but I still slept OK. Bathroom seemed clean except for some grime behind shower door. I would recommend this to someone visiting Zurich who wants a no frills place that makes it easy to get around.

  • Stayed November 2013, travelled on business
    • Value
    • Location
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Helpful?
1 Thank Passionfruit23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review, 18 December 2013
Dear Passionfruit23
Thank you for your feedback! We were out of bowls? Oh wow, must have been many breakfasts ☺ I have already talked to the Director of F&B to improve our service. Thank you for mentioning it! Please contact me for your new booking under jenny.cardinaud@swissotel.com
Warm regards, Jenny - Emotions Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milano
Level 6 Contributor
105 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 17 December 2013

Many people think that Oerlikon is too far from the center but it isn't. You can reach this part of the city in 6min of train from Zuerich HBF or with 15 min of tram. the hotel is quite new and all rooms were probably renewed during last years. Rooms are really confortable and despite you cannot see the lake from the high floors you can enjoy a marvellous view of surrounding mountains.
There is a nice pool on the top floor with a SPA.
If you need anything special the hotel is able to offer you a valuable guest service can organise anything you need for a pleasant and unforgettable stay.

Room Tip: High floors
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stefano C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review, 18 December 2013
Dear Oraclepilot
Your review is fantastic...Thank you! Warm regards from Zurich, Your Guest Service Team & Jenny - Emotions Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Market Harborough, United Kingdom
Level 5 Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 12 December 2013 via mobile

Maybe not the greatest facilities (rooms and bathrooms are not the biggest) but I will keep going back because the staff are just the greatest. They are friendly, responsive, helpful, resourceful and well turned out. Congratulations to the hotel management and whoever is responsible for staff training. Well done.

Stayed December 2013, travelled on business
Helpful?
Thank Geoff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this review, 18 December 2013
Dear Geoff S
THANK YOU for your great feedback! We hope to welcome you back soon. Warm regards from Zurich, Jenny - Emotions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 December 2013

Nice hotel, exactly next to the train and tram station, with easy access to the city center (5 min. by train to the Zurich HB and 5 min. to the airport direct line).Small rooms for 3 beds but very comfortable beds and very nice view. Breakfast and dinner was delicious and they brought for the children a trolley with books, pencils to draw, playmobil etc. The best point of this hotel in my opinion is the staff!Very kind people, always smiling and they did their best in order my family to have a pleasant 4 nights stay.I have stayed twice at Swissotel, once with my husband only and now with our daughter too, and never had a problem.Everything was perfect.

Room Tip: if you need a third bed for a child and you have a stroller too, ask for a corner room, i think it;s...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vicky6810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Guest Relations Manager at Swissotel Zurich, responded to this review, 14 December 2013
Dear Vicky6810
Thank you so much for your great rating! ☺ I hope to welcome you back soon?
Warm regards, Jenny - Emotions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 December 2013

Stayed three nights (room 1702). A lovely hotel with the friendliest, best, most helpful staff ever. A very convenient location. Room and bathroom were but clean and comfortable, but no bath unfortunately. Down side was an absolutely dire photograph on the wall! It did not say where it was but seemed to be a public square in the sixties style with strange seating. Had no artistic merit to my eyes (I acknowledge this is personal taste) but was not easy to look at.
Breakfast excellent, also ate in restaurant one evening and had a lovely meal.
Pool area wonderful and I spent a very pleasant afternoon swimming and enjoying the views. Had hoped to have a manicure or massage but they were too expensive.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AMaureen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Guest Relations Manager at Swissotel Zurich, responded to this review, 14 December 2013
Dear AMaureen
Winterly greetings from Zurich! Thank you SO much for your kind words, you made us smile ☺
The photo in the lobby shows our new Lobby (May 2014), and even the pictures looked dark, it will be a stylish and modern lobby! If you are corious, you can contact me anytime for a new booking under jenny.cardinaud@swissotel.com.
Warm regards and all the best, Jenny - Emotions Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Zurich

Property: Swissotel Zurich
Address: Schulstrasse 44, Zurich 8050, Switzerland
Phone Number:
Region: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Zurich
#22 Business Hotel in Zurich
#28 Romantic Hotel in Zurich
#31 Luxury Hotel in Zurich
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Swissotel Zurich 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
Zurich’s tallest luxury hotel, Swissotel Zurich is ideally located close to Zurich’s business, cultural, shopping and entertainment areas and just 5km from both Zurich Airport and Zurich’s city centre. The 347 contemporary rooms and suites reflect an elegant & modern style, featuring panoramic views of Zurich and the superb Swiss Alps. You’ll enjoy a full range of leisure facilities such as the Amrita Spa & Fitness centre, which offers invigorating treatments and has a spectacular rooftop infinity pool. Meet friends or colleagues for cocktails at Le Muh Bar; enjoy fine dining at Restaurant Le Muh privé and creative Swiss meals at Le Muh léger. Swissotel Zurich’s Convention Centre is the perfect setting for any event or conference and caters for up to 1000 participants. All rooms are non-smoking. ... more   less 
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Also Known As:
Swissotel Zurich zürich
Swissotel Zurich Hotel zürich

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