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Swissotel Zurich
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Reviews (2,397)
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All reviewsoerlikon stationtop floorle muhinfinity poolpillow menucity centrebusiness hotelconvenient locationmain stationtrain stopswiss hospitalityhotel is locatedpublic transportbusiness tripcoffee machinerooms are smallclose to the airport
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Reviewed 24 December 2013

We booked a few days here this month, to visit family. We move to this hotel after staying many times in the Engimatt, as it is nearer our family. The first thing to say is that this is a busy hotel. By Oerlikon Station, surrounded by building works and trams and people. Fair enough, this is a business hotel. but it leads to a lack or 'atmosphere'. First, the rooms. We booked a 'pinnacle' room, supposed to be on the 27th and 28th floors, and on the corner with two windows. This I realised later, after looking at the web-site. We got a room on the 26th floor, in the middle, with no 'corner. Also the room was tired, and thee was a large stain on the area where you put your case. We then changed rooms, the desk saying that as I was a 'gold circle' member, we could have a renovated room on the 18th floor. This room was better, though not a corner room, and we stayed there. Good points were efficient, quiet aircon, very comfortable sheets and beds. Nice view, though corner room would be better.Bad points, rooms very small (they all are), tiny bathroom with large walk in shower (good water flow), cramped toilet. Sink was loose, and cold water started hot each time! Towels reasonable size. None of the renovated rooms have a bath.

There is a gym and pool on the top floor which is very nice, and worth visiting. Wonderful views.

There is only one food and rink area and this is a problem. You walk through the bar area to the restaurant, and from 5pm onwards the bar is full and noisy. The noise is not helped by very loud piped music throughout the area, including the restaurant, and the so called salon prive. We had breakfast every day in the salon prive, which was a bit quieter than the rest of the area, despite the waitress trying to shoo us away, back to the noise. The food and service was good, large range of food, and eggs to your order. At the weekend the whole place was heaving and people had to wait. We had dinner once, where service friendly, but slow. Food, Swiss prices, and not spectacular.

They are re-doing the lobby, which at he moment is a bit of a mess, but the duty manager, called 'Emotions manager'! said that she hoped things would be better next year. I got the impression that Swissotel would like to do more, but as managers, have to wait. The staff were very helpful, which is always good.

Room Tip: Higher the better, try to get a corner room.
  • Stayed: December 2013, travelled as a couple
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1  Thank lteast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 25 December 2013

Dear lteast
Thank you for your detailed feedback and Christmas greetings from Zurich! I am happy to read, that you were mostly satisfied with your stay. If there is a next time, just contact me in person under jenny.cardinaud@swissotel.com. Then I will assign you the most wonderful corner room we have ☺
Warm regards, Jenny - Emotions Manager

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Reviewed 22 December 2013

I encounter inconvenience (service shortfall) during my stay and we shorten our stay at the hotel. But the hotel offer the service recovery after we checked out and not during our stay . The concierge is not helpful at all. Receptionist was friendly and great . Hotel locations are great . Housekeeping services are no standard , my room wasn't been clean properly, stained in the glass. phone on be side not working and it been 2 day . Certain menu in room dining indicate 24hours but when you order item not available. A lot of improvement need for concierge and housekeeping.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Swissotel
2  Thank XavierAzhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 24 December 2013

Dear XavierAzhar
Thank you for your honest feedback. As I have already contacted you in person, I am looking forward to hearing from you! I hope to welcome you back soon! ☺
Warm regards, Jenny - Emotions Manager

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Reviewed 20 December 2013

The hotel was convenient for transport to the airport and train. Staff was extremely helpful and spoke English quite well. The rooms were very small but very clean. Disappointed that wi-fi was not included, nor was breakfast. Would probably recommend to others for overnight stay, not a vacation stay.

  • Stayed: December 2013, travelled with friends
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Review collected in partnership with Swissotel
2  Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 7 January 2014

Dear Barbara C
Thank you for your feedback and greetings from Zurich! If there is a next time at Swissôtel Zurich, just contact me in advance. We are always able to offer rates, which include breakfast. And another good news: If you join our Loyality program "Swissôtel Circle" you enjoy free WiFi at all Swissôtels worldwide. I wish you all the best and I hope, to welcome you back soon! Warm regards, Jenny Cardinaud - Emotions Manager

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Reviewed 17 December 2013

Stayed here for a business trip. Overall service of the hotel was nice. Breakfast had good food, although times at breakfast seemed understaffed, plus at one point they ran out of bowls for a good 15 minutes.
Food for conference delegates OK- nothing special. Spa and workout facility small but well maintained with decent equipment.
Location is great with all of Zurich at your fingertips, plus you are so close to the airport. Front desk staff very delightful.
Bed in room seemed very old (mattress very soft) but I still slept OK. Bathroom seemed clean except for some grime behind shower door. I would recommend this to someone visiting Zurich who wants a no frills place that makes it easy to get around.

  • Stayed: November 2013, travelled on business
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1  Thank Passionfruit23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 18 December 2013

Dear Passionfruit23
Thank you for your feedback! We were out of bowls? Oh wow, must have been many breakfasts ☺ I have already talked to the Director of F&B to improve our service. Thank you for mentioning it! Please contact me for your new booking under jenny.cardinaud@swissotel.com
Warm regards, Jenny - Emotions Manager

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Reviewed 17 December 2013

Many people think that Oerlikon is too far from the center but it isn't. You can reach this part of the city in 6min of train from Zuerich HBF or with 15 min of tram. the hotel is quite new and all rooms were probably renewed during last years. Rooms are really confortable and despite you cannot see the lake from the high floors you can enjoy a marvellous view of surrounding mountains.
There is a nice pool on the top floor with a SPA.
If you need anything special the hotel is able to offer you a valuable guest service can organise anything you need for a pleasant and unforgettable stay.

Room Tip: High floors
  • Stayed: December 2013, travelled as a couple
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Thank Stefano C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 18 December 2013

Dear Oraclepilot
Your review is fantastic...Thank you! Warm regards from Zurich, Your Guest Service Team & Jenny - Emotions Manager

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