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“A true Swiss experience”
Review of Swissotel Zurich

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Swissotel Zurich
Ranked #35 of 137 Hotels in Zurich
Reviewed 31 July 2014

The Swissotel was fabulous! This was our first time to Switzerland and the staff made us feel very welcome. The train station is located just across the street, and is about 5 minutes from Zurich HB (the city center). The room was clean and very quiet. Even though there was construction happening on the street, we couldn't hear a thing! We got engaged during our stay and the hotel staff even decorated the room, much to my surprise, when we got back from a night out in Zurich. It was beautiful and very touching! We did a lot of sightseeing around Zurich and after a full day of walking, it was nice to relax in the pool on the 32nd floor. The view is amazing and the water was very warm! I highly recommend Swissotel and will definitely return.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Justine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 4 August 2014

Dear Justine W
...what a great review! I am happy to read, that you had a great stay with lots of love from our colleagues. Indeed, our windows are very good, so you can't hear anything of the construction outside. Please let me know, when you return - so we can surprise you again! ☺
Warm regards, Jenny Cardinaud - Emotions Manager

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732 - 738 of 2,263 reviews

Reviewed 28 July 2014

Hi Friends,

We stayed for a night at this hotel as part of our Europe trip and were highly disappointed. We just booked cos of the brand and it was a major let down. The pros and cons below :

Cons

1) I think its in a pretty bad location to be staying. The city center is far away. Yes, the tram is available right there but still. Its more of an Airport hotel. Hope you get it. Apt for business travellers only.

2) The room was quite cramped. The layout was weird. The placement of the AC vent was something I had never seen before in a hotel. Everything looked (and was) old and jaded. Basically old-school

3) The toilets are a complete SHOCKER. Just this reason is enough to avoid this hotel.
The look/space/tiling/amenities could not even match a 3 star property. Terrible.

4) Its a very busy hotel so dont expect to get much attention from the service staff. The guy at the reception took way too long to check in. Did meet our requirement of a high floor and same floor for all three rooms but the big mistake was to give a twin bed that we had not booked for.

5) The breakfast was just ok.

6) Sometimes it can be difficult to get a taxi outside the hotel

7) The elevators and the gallery on all floors did not seem well maintained. I had the same complain with Swissotel Singapore.

8) Very average Spa

Pros

1) Next to the station

2) Reasonably priced (I guess only cos of the location)

3) The concierge did a good job of helping me move around the city. A couple of Indian origin staff were of great help

4) Starbucks right there

5) Did not use but heard an excellent pool

Overall, would not recommend people on a holiday to stay here. So many similarly priced options around the city center.

Happy travelling,
Gautam

Room Tip: The standard category rooms were not up to the mark. Hence suggest a higher category
See more room tips
  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank GudduKolkata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 29 July 2014

Dear Gautam

I appreciate the time you have taken to write this detailed review with lots of feedback. As you listed your cons, I am more than happy to have the possibility to answer to your points:

1) You have mentioned, that the city center is far away. If you walk: yes. But by train it takes only 7 minutes to reach the city center with all attractions! The tram takes about 13 minutes to reach the main station.

2) The placement of the AC's in our room is at the window and on the ceiling. Any feedback would be appreciated, as you have mentioned, this is weird.

3) I am corious, in which room you have stayed in? Even the bathrooms in our Classic rooms are useful and clean, our amenities are by "Pürovel" which is a high quality brand, which is wordlwide in all Swissôtels.

4) I deeply apologize, that we did not provide a good service at Check In and 5) whta did you miss at breakfast? Any feedback is highly appreciated!

6) Please keep in mind, that Zurich is also a big city, but our colleagues at the Front Desk call a taxi anytime you need one. I hope, you had not to wait too long?

7) Was something dirty? What exactly was not well maintained?

8) What did you miss in our SPA? As we are the only hotel in Zurich with an Infinity Pool and sauna on the 32nd floor, I am happy about any more detailed feedback.

As it is very important to me, that our guests have a great time at our hotel (especially in your case, it was at least your holiday, which is a rare time). And as you had many negative experiences, I would be more than happy, if we could get in contact: jenny.cardinaud@swissotel.com.
Thank you, Gautam! Sunny regards, Jenny Cardinaud - Emotions Manager

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Reviewed 24 July 2014

Excellent hotel for business-travellers; just 1 minute to the station with trains to Zurich city centre more or less every few minutes. The rooms are comfortable with a fabolous view over Oerlikon.
When checking-in at 10.30 p.m., there were quite a few people in front of the reception desk with all kind of issues, the desk being staffed by two persons. Within seconds, there were five (!) receptionists there to handle everything swiftly !
The only negative things I can say is that they lobby area is a bit boring.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Gold2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 28 July 2014

Dear gold2004,
Thank you for your review and I am glad that you met all our front office agents :-) Regarding the lobby: As we have just finished our lobby renovation, there are still missing some furnitures. I am sure, you will love it, when it's done! Hope to welcome you back. Sunny regards, Jenny Cardinaud - Emotions Manager

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Reviewed 22 July 2014

Staff was committed to my issues. All I need is a stay without any issues and so it was. Location was very good to reach almost every part of Zurich. Had a great sleep and very clean room. Strongly recommend for business travelers.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank Vladislav V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 23 July 2014

Dear Vladislav V
Many thanks for your review, happy to read that you had a "good sleep and clean room". Warm regards, Jenny Cardinaud - Emotions Manager

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Reviewed 22 July 2014

Excellent stay while on business in Zurich and Basel. Comfortable room, efficient service, clean, great bed and helpful front desk staff. Across the street from the train station in a low key business district and only a couple of stops away from Zurich main station in one direction and the Zurich airport in the other.

Recommend!

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Service
1  Thank dalbertson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 28 July 2014

Dear dalbertson
Great review - thank you! Sunny regards from Zurich, Jenny Cardinaud - Emotions Manager

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Reviewed 21 July 2014

Nicely re-done hotel with great staff and super convenient to Airport!! Food and restaurant service was great also. Remember to train it in given convenient access. Our only mistake was cabbing it from downtown instead of using train.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 23 July 2014

Dear Michael H
Thank you for your compliment! Indeed, our hotel is just 5 minutes (1 stop by train) to the airport and 7 minutes (2 stops by train) from the city center!
Warm regards, Jenny Cardinaud - Emotions Manager

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Reviewed 20 July 2014

Good location in zurich, good beds and pillow menu (though they had very few available), looks like it was recently renovated. Restaurant was average at best. Pool was very nice with good views of Zurich from the top floor.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank ggaabbrriieell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 21 July 2014

Dear ggaabbrriieell
Thank you for your review! Indeed, our "Pillow Menu" is so popular, that nearly every guest enjoys it. I hope to welcome you back, to enjoy another time the great Infinity pool on the 32nd floor?
Warm regards, Jenny Cardinaud - Emotions Manager

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Additional Information about Swissotel Zurich

Address: Schulstrasse 44, Zurich 8050, Switzerland
Phone Number:
Region: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Zurich
#22 Business Hotel in Zurich
#28 Romantic Hotel in Zurich
#30 Luxury Hotel in Zurich
Price Range: £98 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Zurich 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
Zurich’s tallest luxury hotel, Swissotel Zurich is ideally located close to Zurich’s business, cultural, shopping and entertainment areas and just 5km from both Zurich Airport and Zurich’s city centre. The 347 contemporary rooms and suites reflect an elegant & modern style, featuring panoramic views of Zurich and the superb Swiss Alps. You’ll enjoy a full range of leisure facilities such as the Amrita Spa & Fitness centre, which offers invigorating treatments and has a spectacular rooftop infinity pool. Meet friends or colleagues for cocktails at Le Muh Bar; enjoy fine dining at Restaurant Le Muh privé and creative Swiss meals at Le Muh léger. Swissotel Zurich’s Convention Centre is the perfect setting for any event or conference and caters for up to 1000 participants. All rooms are non-smoking. ... more   less 
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Also Known As:
Swissotel Zurich zürich
Swissotel Zurich Hotel zürich

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