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“beautiful hotel”
Review of Swissotel Zurich

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Swissotel Zurich
Ranked #34 of 137 Hotels in Zurich
Reviewed 2 August 2014

beautiful hotel, staff very friendly, professional and quick check-in and ceck-out, large clean room very bright, very assorted breakfast exceptional, very nice spa on the 32 floor included in the room price

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank 7poker11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 4 August 2014

Dear 7poker11
Sunny greetings from Zurich! THANK YOU for your great review!
Warm regards, Jenny Cardinaud - Emotions Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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751 - 757 of 2,307 reviews

Reviewed 2 August 2014

We have very nice stay in this hotel , very clean , in very good location close to metro and tram station very close to a friendly neighborhood with so many nice restaurant , super market .
with tram to city huptbannhuf just 7 minute that is hart of Zurich.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank Jj H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 4 August 2014

Dear Jj H
Great, that you could enjoy our location in th emiddle of buzzy Zurich Oerlikon!
Warm regards, Jenny Cardinaud - Emotions Manager

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Reviewed 2 August 2014

very nice hotel with great location! I stayed for 2 nights - all the comfort and service you could ask for in a hotel (fast Wi-Fi, Nespresso machine, satellite TV...). Swissotel is very conveniently located, just ~8 min away from Zurich by train, and it is just across the street from Oerlikon station. Starbucks, McDonalds and a shopping centre is also right by the hotel.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank Cybil Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 4 August 2014

Dear ybil Y,
I am glad to read that you could enjoy coffee, WiFi and the rest at Swissôtel Zurich!
Sunny regards from Zurich, Jenny Cardinaud - Emotions Manager

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Reviewed 1 August 2014

This was our third visit, and we were refugees from the Sternen Oerlikon! We had a room on the 29th floor, with excellent view. Rooms are compact, but there is enough room. They have not yet renovated the higher floors, so they may seem a bit tired, but excellent bed and sheets. Also towels large enough, and powerful shower in bath. We had free wifi. The price, which included breakfast was very good value.

They have finished the lobby, and there is more space, but again, very modern, not to my taste. Also the direct acces to Starbucks is, in my view, a disadvantage. Breakfast was, as ever excellent, wih very wide choices. There is still the everpresent, rather load, crap musak, but we got it turned down a bit! Very helpful staff throughout. There always seem to be building works outside, but this did not disturb us. As most people say, the hotel is very convenient for trains and trams. Last but not least the pool on the 32nd floor, with the wrap around view. Perfect for teaching our 5 year old grandson!

Room Tip: Higher rooms for the view and quieter, though they may be older.
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank lteast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 4 August 2014

Dear lteast
Good decision to stay at Swissôtel Zurich! Did your grandson learn to swim in our pool? If yes, let me know - I would love to create a certificate for him! :-) Just contact me under jenny.cardinaud@swissotel.com. Warm regards, Jenny - Emotions Manager

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Reviewed 31 July 2014

Best Location, Just opp train station, city centre just 7 min by train. Good rooms with tea and coffee maker, modern toilets, hot shower, spacious. Swimming pool with steam, sauna, jacuzzi and amazing view of the Zurich City from the pool. Wide layout of breakfast with Eggless breads for vegetarians. Staff is courteous and helpful. They gave us good guidance on where to go and how to go.

Room Tip: Ask for corner rooms as they have two side windows giving an excellent view from higher floors.
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  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank SanjayChhajed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 4 August 2014

Dear SanjayChhajed
I am happy to read, that you had a great time at our Infinity pool on the 32nd floor - sounds like "chill time"! At our Le Muh restaurant we always respect guests who are vegetarian or even vegan. All our cooks can make delicious vegan & vegetarian food!
Sunny regards, Jenny Cardinaud - Emotions Manager

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Reviewed 31 July 2014

The Swissotel was fabulous! This was our first time to Switzerland and the staff made us feel very welcome. The train station is located just across the street, and is about 5 minutes from Zurich HB (the city center). The room was clean and very quiet. Even though there was construction happening on the street, we couldn't hear a thing! We got engaged during our stay and the hotel staff even decorated the room, much to my surprise, when we got back from a night out in Zurich. It was beautiful and very touching! We did a lot of sightseeing around Zurich and after a full day of walking, it was nice to relax in the pool on the 32nd floor. The view is amazing and the water was very warm! I highly recommend Swissotel and will definitely return.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Justine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 4 August 2014

Dear Justine W
...what a great review! I am happy to read, that you had a great stay with lots of love from our colleagues. Indeed, our windows are very good, so you can't hear anything of the construction outside. Please let me know, when you return - so we can surprise you again! ☺
Warm regards, Jenny Cardinaud - Emotions Manager

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Reviewed 28 July 2014

Hi Friends,

We stayed for a night at this hotel as part of our Europe trip and were highly disappointed. We just booked cos of the brand and it was a major let down. The pros and cons below :

Cons

1) I think its in a pretty bad location to be staying. The city center is far away. Yes, the tram is available right there but still. Its more of an Airport hotel. Hope you get it. Apt for business travellers only.

2) The room was quite cramped. The layout was weird. The placement of the AC vent was something I had never seen before in a hotel. Everything looked (and was) old and jaded. Basically old-school

3) The toilets are a complete SHOCKER. Just this reason is enough to avoid this hotel.
The look/space/tiling/amenities could not even match a 3 star property. Terrible.

4) Its a very busy hotel so dont expect to get much attention from the service staff. The guy at the reception took way too long to check in. Did meet our requirement of a high floor and same floor for all three rooms but the big mistake was to give a twin bed that we had not booked for.

5) The breakfast was just ok.

6) Sometimes it can be difficult to get a taxi outside the hotel

7) The elevators and the gallery on all floors did not seem well maintained. I had the same complain with Swissotel Singapore.

8) Very average Spa

Pros

1) Next to the station

2) Reasonably priced (I guess only cos of the location)

3) The concierge did a good job of helping me move around the city. A couple of Indian origin staff were of great help

4) Starbucks right there

5) Did not use but heard an excellent pool

Overall, would not recommend people on a holiday to stay here. So many similarly priced options around the city center.

Happy travelling,
Gautam

Room Tip: The standard category rooms were not up to the mark. Hence suggest a higher category
See more room tips
  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank GudduKolkata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Zurich, Leiter Gästebetreuung at Swissotel Zurich, responded to this reviewResponded 29 July 2014

Dear Gautam

I appreciate the time you have taken to write this detailed review with lots of feedback. As you listed your cons, I am more than happy to have the possibility to answer to your points:

1) You have mentioned, that the city center is far away. If you walk: yes. But by train it takes only 7 minutes to reach the city center with all attractions! The tram takes about 13 minutes to reach the main station.

2) The placement of the AC's in our room is at the window and on the ceiling. Any feedback would be appreciated, as you have mentioned, this is weird.

3) I am corious, in which room you have stayed in? Even the bathrooms in our Classic rooms are useful and clean, our amenities are by "Pürovel" which is a high quality brand, which is wordlwide in all Swissôtels.

4) I deeply apologize, that we did not provide a good service at Check In and 5) whta did you miss at breakfast? Any feedback is highly appreciated!

6) Please keep in mind, that Zurich is also a big city, but our colleagues at the Front Desk call a taxi anytime you need one. I hope, you had not to wait too long?

7) Was something dirty? What exactly was not well maintained?

8) What did you miss in our SPA? As we are the only hotel in Zurich with an Infinity Pool and sauna on the 32nd floor, I am happy about any more detailed feedback.

As it is very important to me, that our guests have a great time at our hotel (especially in your case, it was at least your holiday, which is a rare time). And as you had many negative experiences, I would be more than happy, if we could get in contact: jenny.cardinaud@swissotel.com.
Thank you, Gautam! Sunny regards, Jenny Cardinaud - Emotions Manager

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Additional Information about Swissotel Zurich

Address: Schulstrasse 44, Zurich 8050, Switzerland
Phone Number:
Region: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Zurich
#22 Business Hotel in Zurich
#28 Romantic Hotel in Zurich
#30 Luxury Hotel in Zurich
Price Range: £96 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Zurich 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
Zurich’s tallest luxury hotel, Swissotel Zurich is ideally located close to Zurich’s business, cultural, shopping and entertainment areas and just 5km from both Zurich Airport and Zurich’s city centre. The 347 contemporary rooms and suites reflect an elegant & modern style, featuring panoramic views of Zurich and the superb Swiss Alps. You’ll enjoy a full range of leisure facilities such as the Amrita Spa & Fitness centre, which offers invigorating treatments and has a spectacular rooftop infinity pool. Meet friends or colleagues for cocktails at Le Muh Bar; enjoy fine dining at Restaurant Le Muh privé and creative Swiss meals at Le Muh léger. Swissotel Zurich’s Convention Centre is the perfect setting for any event or conference and caters for up to 1000 participants. All rooms are non-smoking. ... more   less 
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Also Known As:
Swissotel Zurich zürich
Swissotel Zurich Hotel zürich

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