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“Excellent hotel”

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Sheraton Zurich Hotel
Ranked #21 of 138 Hotels in Zurich
Certificate of Excellence
Reviewed 13 July 2014

Stayed here for 1 night after a social event in Zurich, Hotel in the Zuri west area, in the Technopark and close to lot's of bars and restaurants. Underground parking available with direct access to hotel. Tram stop a few metres away with direct route to Zurich main train station. The hotel is new and only opened 6 months ago.

Check in quick and effective, we were given an SPG room on the 8th floor.
The room was excellent, i stay in a lot of hotels and this was simply one of the best designed rooms i have seen.
The room was large and bright, tastefully decorated to a high standard.
The list of room amenities was great, Nespresso machine, complimentary mineral water, safe, iron, large flat screen tv with good selection of channels, outside electric blinds plus thick curtains. there were numerous power sockets, plenty of storage and hanging space, desk, additional chair and table, the lighting was perfect and well thought out. Bed very comfortable with nice pillows.
The bathroom was a good size, great walk in shower, with additional Rainforest shower, nice toiletries, bathrobes, slippers and even scales..

Check out was easy and correct, and the lady that checked us out was very pleasant, interested in our feedback and very proud of their hotel.
We also got a great weekend rate and it was absolutely amazing quality and value.

Would i stay here again, absolutely without question. And will be recommending it to visitors also.
Great job Sheraton, see you again.

Stayed: July 2014, travelled as a couple
2  Thank Zuribob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SvenLehmann, General Manager at Sheraton Zurich Hotel, responded to this reviewResponded 17 July 2014

Dear Zuribob,

Thank you so much for taking the time to review your recent stay at Sheraton Zurich.

Wow - being an 'excellent hotel' for you is such a fantastic compliment and means a lot to the whole team who ensured that you have been well taken care of during your time with us. That is exactly what we are all striving for - to deliver an outstanding guest experience to each one of our guests. On this note, it's great and a pleasure to read that you truly enjoyed your stay at our hotel to the fullest - especially the comfort, facilities and amenities of your room - and the atmosphere in the trend quarter Zurich West where we are located. This district has loads on offer and a great vibe, so it's really nice that you had the chance to also check out whats in the surrounding area.

We would be delighted to welcome you back at Sheraton Zurich in the near future.

Sunny greetings from Zurich,

Sven Lehmann
Complex General Manager

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388 - 394 of 615 reviews

Reviewed 10 July 2014

Situated between the airport and central Zurich, this hotel was opened this year and is a great example of a business hotel for SPG.

Huge rooms and friendly service. I love the fact you have block out shutters, privacy blinds and then curtains as well. Club Lounge offerings for breakfast, snacks, dinner and drinks were very good. WiFi for once works extremely well, probably the best I've ever had in a hotel, then again for a hotel opened this year, you would expect it do be done properly!

Not much more you can ask for if you're working in the area, and even if you're not, it's a short trip on the train (direct to Hardbrucke and then an 8 minute walk or 2 tram stops) or 6 stops from the HB by tram (and the stop is right out the front).

  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
3  Thank royal618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SvenLehmann, General Manager at Sheraton Zurich Hotel, responded to this reviewResponded 23 July 2014

Dear Royal618
Thank you for taking the time to give us a review regarding your stay with us.
It is good to hear that you were satisfied by our spacious rooms and the facilities we offer at our new hotel.
Gladly I shared your nice words concerning the service with our team! We are happy that we reached our highest aim:
To create an enjoyable and memorable stay for you. Moreover it is great that you have been positively surprised by the good connection to the public transport – Tram 4, leaving directly in front of the hotel, brings you to the city center within a few minutes.
Royal618, it would be a pleasure to welcome you back and please let us know, if there is anything that we may do for you.

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Reviewed 9 July 2014

I booked this hotel as a second option after checking in another hotel next door and didn't like the atmosphere specially for a honeymoon trip. It was great the staff to friendly specially the door man. The room is spacious and well equipped. The only thing and it is about all Sheraton hotels is the wifi at rooms for a price most of the hotels now offer wifi for free even the hotels way under Sheraton level!

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank AbdullahAltamimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SvenLehmann, General Manager at Sheraton Zurich Hotel, responded to this reviewResponded 14 July 2014

Dear AbdullahAltamimi,

Thanks so much for taking the time to share your review with us here on TripAdvisor.

I am delighted to read that you enjoyed this special trip to Zurich at our recently opened Sheraton here in Zurich West. Fantastic that our associates were able to make you feel so very welcome - I will make sure to share your praises with them, especially our team of door man.
Regarding the internet - did you know that we provide free high-speed Wifi in our public areas 24/7? If one of your next trips brings you back to Zurich, give it a try - we would be glad to welcome you back with us again.

Warm regards from sunny Zurich,

Sven Lehmann
Complex General Manager

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Reviewed 9 July 2014 via mobile

This guest room is by far the biggest room I have had the fortune of staying at in Europe. Large king bed, oversized room, large shower and large tub. Customer service was excellent. The tram stop is directly in front of the hotel, taking you directly into downtown Zurich. The hotel also has a nice bar and free wifi. Very modern.

Stayed: July 2014
3  Thank Justin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SvenLehmann, General Manager at Sheraton Zurich Hotel, responded to this reviewResponded 14 July 2014

Dear Justin A,

Thank you for sharing your experiences with us regarding your recent stay at the Sheraton Zurich Hotel.

We are extremely grateful to receive your comments and I am pleased to read that you had a pleasant stay in our hotel. I am especially happy to hear that the staff was helpful and friendly and you enjoyed the comforts of your room to the fullest.

Should one of your next trips bring you back to Zurich we would be delighted to welcome you here with us again.

Warm regards,

Sven Lehmann
Complex General Manager

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Reviewed 2 July 2014

I stayed here 6 nights in May, and had booked 2 rooms.

The positives:

- Brand new.
- Smart rooms, with Swiss standards of cleanliness (although I did notice dust behind the lamp shades).
- Good location. There are eateries within walking distance.
- Easy access to the centre of town. The tram station Toni Areal is located a few steps from the hotel and gets you to Hauptbahnhof within 10 minutes.
- Exceptional staff. Every single member of the hotel staff we dealt with was professional and courteous. They take pride in their work and it shows.

The not-so-good:
- If you are a light sleeper, ask for a room away from the tram line. The window glass used in the construction is not very good at acoustic insulation.
- Charge for internet. In this day & age, wifi should be bundled into the room rate without having to pay extra.
- Breakfast is 10 CHF more expensive than it needs to be. Even after accounting for the fact that this is Zurich, it is overpriced for what you get. What you get is very good, but not 35 CHF good. Still, we had breakfast there every morning :-)

  • Stayed: May 2014, travelled with family
    • Value
    • Location
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5  Thank voiceofgoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SvenLehmann, General Manager at Sheraton Zurich Hotel, responded to this reviewResponded 23 July 2014

Dear voiceofgoa,
Thank you very much for giving us a feedback about your stay with us – As we are constantly looking for comments that help us improve our daily work, we appreciate your detailed information. It is good to hear that you enjoyed your stay with us and that you were satisfied by the facilities and the service we offer at our new hotel.
I gladly shared your comments concerning the staff´s attitude with the team and we are happy that we could cause an enjoyable time for you.
Unfortunately we cannot change something about our location, but we always try to consider wishes regarding the room preferences.
Concerning the price for the breakfast, we are offering different kinds of packages, to give the guest the possibility to choose, whether he wants to have the whole American, the Quick Starter or the Continental breakfast. Nevertheless it is great that the price did not hold you from enjoying the huge buffet every morning.
Once again we would like to thank you for your comments and we would be pleased to welcome you back one day.

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Reviewed 30 June 2014

I recently stayed at the Sheraton Zurich West for three weeks. It's by far the BEST hotel in the area and I've stayed at several of them. The rooms are large and clean with no outside noise; the staff are very customer-focused. Two employees were especially attentive and always helpful; Markus at the front desk and Nicole in the restaurant are top notch and go above and beyond to ensure guests enjoy their stay. The location was perfect for me, just a three-minute walk to the office. For those worried that it's too far from downtown, you should know that the #4 tram stops right outside the Sheraton and it's only a ~10-15 minute ride to the Central station. Additionally, you can take the train from the Zurich airport to the train stop near the hotel (5-min walk). You will also find a couple restaurants in the Technopark area nearby. Great hotel!

Room Tip: Corner rooms are especially nice but any room is good. If you're not an SPG member, sign up befo...
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  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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4  Thank Wally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SvenLehmann, General Manager at Sheraton Zurich Hotel, responded to this reviewResponded 8 July 2014

Dear Wally B,

Thank you so very much for your fantastic review.

Wow - being the BEST hotel in the area for you is truly a great compliment and praise, especially for our associates and also because you have been a guest with us for a longer period of time, experiencing our services inside and out. I will make sure to share all your kind words within the whole team and most importantly directly with Markus and Nicole who took such good care of you while being with us.

Again, thank you for your loyalty and we look forward to your next visit.

Warm regards,

Sven Lehmann
Complex General Manager

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Reviewed 28 June 2014

I have been staying here for the past two day and the staff is awesome. The breakfast in the Sheraton Club was delicious and I am impressed. The hotel is new, clean, quite nice, and the rooms are great size. Everything is new and modern - impressive.

All that being said, there is a 10-15 minute tram ride (with a fee or you need to buy a pass) to get here - and to go pretty much anywhere too; so plan your time accordingly. I say that, but it's really not bad. When I first arrived, I kept thinking "how much further, what I did I do," but it's works.

If I was coming to sightsee, would I stay here again? Probably not, just a little too far from everything happening in the City Center. Is it worth the money compared to the other hotels, Wifi, Breakfast, etc - Yes!

The choice is yours, either way it's a great place.

Room Tip: Club floor, top level, includes breakfast, snacks, even a light dinner too - free.
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  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank UFcraigFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SvenLehmann, General Manager at Sheraton Zurich Hotel, responded to this reviewResponded 1 July 2014

Dear UFcraigFL,

Thank you very much for this fantastic review.

I'm delighted to read that you enjoyed your stay with us along with all our new and modern facilities and amenities. Great that our associates made you feel so very welcome and helped you during your stay. We always seek to exceed the expectations of our guests - so many thanks for highlighting this, showing us that the efforts do not pass by unnoted - I will make sure to share your compliments with the whole team.

Even though we are not directly located in the old town, we would be delighted to welcome you back soon at Sheraton Zurich in the near future.

Warm regards,

Sven Lehmann
Complex General Manager

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Additional Information about Sheraton Zurich Hotel

Address: Pfingstweidstrasse 100, Zurich 8005, Switzerland
Region: Switzerland > Canton of Zurich > Zurich > Escher Wyss
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #21 of 138 Hotels in Zurich
Price Range: £120 - £276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Zurich Hotel 4*
Number of rooms: 197
Official Description (provided by the hotel):
Newly opened in January 2014, the Sheraton Zurich Hotel is in a lively area of the city, featuring several shops, bars and restaurants. It has free air conditioning, a fitness center, a 24-hour front desk and a sit-down restaurant. Public parking spaces are available on site. The spacious rooms at the Sheraton Hotel include a flat-screen TV with cable channels and free Pay-TV, an iPod docking station, a sitting area, and a Nespresso coffee machine. They also feature a private bathroom equipped with free toiletries. Complementary WiFi is provided in the room. Guests can enjoy dinner at the on-site restaurant or try a snack and drinks at the hotel bar. Several other restaurants and clubs can be found within half a mile. Zurich Train Station, the Paradeplatz and the Bahnhofsstrasse shopping street are all within a 3-minute drive of the hotel. Lake Zurich can be reached within 3 miles and Zurich Airport is 6 miles from the property. ... more   less 
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