On 25 September myself and a group of 10 couples were staying at the Park Hyatt Zurich when a fire occured in the sauna due to an electrical problem. When the evacuation alarms sound in the early hours of the morning you wonder if it's a false alarm. The hotel's staff was quick to proceed to each floor and clear each floor knocking on doors as the voice alarm sounded in each sleeping room in German and English. We exited the hotel by the stairways as the firetrucks arrived with most guests in the hotel robes standing on the street corners as hotel staff efficiently checked off each guest name against a master list ensuring every guest was accounted for.
Approximately two-hours later once the fire deparment had completely extinguished the fire on the mezzanine level (spa) guests on the 4th floor and above were allowed to return to their rooms. Guests on the 3rd floor were asked to wait in the lobby as the fire department cleared the smoke from the mezzanine and 3rd floors and all guest rooms had been checked for air quality.
Guests who remained the following night were provided a complimentary bottle of wine or champagne and a letter from the general manager. My compliments to the hotel for their effective emergency preparedness, and their state-of-the-art fire detection systems. The evacuaction was orderly, the hotel staff reacted calmly and effectively to the situation quickly bringing in additional resources to manage the situation.
Although an unexpected overnight adventure one would never hope to experience during a stay at a hotel, Park Hyatt earns high marks from me and my group for their obvious emergency planning.
DB - Meeting Planner - Houston, TX
- Official Description (provided by the hotel):
- Just a short walk from the shopping mile Bahnhofstrasse, business and financial district as well as Lake Zurich, right in the city centre of Zurich, sits the exclusive Park Hyatt Zurich. The 5 star luxury hotel features a warm ambience, spaciousness, modern architecture and contemporary art. The 138 generously-sized guestrooms and suites offer luxurious comfort and avant-garde communications technology, including high-speed Internet access and flat screens. ... more less
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- Also Known As:
- Park Hyatt Zurich Hotel
- Hyatt Hotel zürich
- Hyatt Zurich
- zürich Hyatt