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“Pathetic Experience!” 1 of 5 bubbles
Review of Four Points by Sheraton Sihlcity Zurich

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Four Points by Sheraton Sihlcity Zurich
Ranked #28 of 138 Hotels in Zurich
Certificate of Excellence
Pune, India
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Pathetic Experience!”
1 of 5 bubbles Reviewed 18 February 2012

Definitely great location, nice and medium sized rooms. Close to business-and shopping-quarter Bahnhofstraße BUT the CUSTOMER SERVICE is PATHETIC!!!

Very disappointed with the whole experience, the Air-conditioning didn't work for the whole night, and if you open the windows it was too humid! We couldn't sleep the whole night even after calling them couple of times nobody did anything or changed the room till next day morning.

Even the Duty manager was very unapologetic ...extremely rude experience. Check-in at your own RISK!!!

Room Tip: no TIPS except for the Air-conditioning is functioning!
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  • Stayed June 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Anuraag G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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563 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Geneva, Switzerland
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 17 January 2012

We spent 3 nights at the Four Points and loved it The room was huge and came with everything from a bath robe to a shoe horn! some of the things included in the room were; free internet, LCD tv with english channels, a massive bed, couch, stocked bar fridge and ridiculously big shower. The room was very modern too.
The area that the hotel is in is quite trendy with some nice shopping and places to dine.
The reception were really helpful in showing us how to get everywhere and there is a tram and bus stop less than 100m from the entrance to the hotel.
they have a gym and fitness area that we assumed was apart of the hotel...we were wrong. it cost us $55AUD for 2 of us to have up to a 2hr session. so just be aware of that.
The breakfast was great as it was included in our stay and includes bacon, eggs, pastries, fruit etc.
we would stay again as even though its a little further out of the city area there is more than ample public transport to get around and at any time of the day.
Zurich is a very expensive city so be prepared! make sure that you try and get into the Prime Tower. Its Zurich's largest building and on the 35th floor they have a lounge bar, bar & then the resturant. its only been open for 1 month and it is well worth waiting for a table next to the window in the bar. We loved it there and as its so new the staff there are right on the ball.

Room Tip: Its all good.
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Switzerland
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 1 January 2012

Instead of flying to another city or going to the mountains for new years eve, a friend of mine and I decided to stay in Zurich city and book a nice hotel for 2 nights, also to celebrate her birthday. We decided to book the fourpoints sheraton due to its location: sihlcity shopping, restaurants, bars, cinemas and asia spa in close proximity. If you want to go shopping, the hotel is perfect for dropping off bags and then returning to the next round of shops.
We were both very happy with the hotel, for the following reasons.
Check in was swift and friendly.
The hotel feels secure, you only can use the elevator with your room key. We were stationed on the third floor.
Corridors are carpeted, so no need to worry about noisy shoes or high-heels.
There was a bottle of complementary water waiting in the room, which is hardly ever the norm and just makes you feel so much more welcome. Of course Zurich offers tab water at a high drinking quality, but it just does make a difference to see that bottle of water sitting on the table with that welcome card.
The room was normally sized, but each of the two mattresses of the twin bed was broader than the usual 80 cm, and very comfortable.
Cupboards, minibar, safe, drawers have been smartly integrated into the overall spacing architecture. We liked the open space concept (bathroom at the entrance, a passage with the cupboards leading to the twin bed room with a corner sofa, a cool lamp and a little table, while shower and toilet each had their own separate space).
There was a water kettle and three types of surprisingly exquisite tea. I haven't tasted such a delicate and aromatic early grey in a while, a welcome deviation from the usual boring and weak lipton tea bags.
Style and decoration is modern (dark wood panel) without being cool or too chilly. The air-condition could be switched off or adjusted as deemed fit, and there was also a small side-window that could be opened.
The shower is large and can accommodate more than one person.
I had arranged for a birthday flower bouquet to be delivered to the room, which was carried out as requested. In addition, room service brought a little complementary birthday chocolate cake on behalf of the hotel, with a personally written message, which was a very nice surprise and thoughtful gesture :-).
When we asked for two thinner pillows the first night, room service delivered them in no time.
The ground-floor bar offers a decent selection of drinks, and the card is leaning on quality rather than quantity, a welcome deviation from the thick menues where you hardly can make up your mind.
We have not tried out the restaurant, but the bar was nice, and it offers various snacks for the small hunger as well.
Checkout was as friendly, attentive and swift.
Having stayed there for two nights, we felt rested and relaxed. Bottom line, the fourpoints sheraton has style, feels comfortable and offers good value for your money.

  • Stayed December 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Tirza11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, California
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 12 December 2011

This hotel is alrite. If you want to sightsee in Zurich, location is not great. Shower was not working great, water kept changing between hot and cold (i did not have time to complain though for them to fix it). Room setup was kind of strange - a bit too modern for me, did not like it, i kept hitting into the big honking lamp. Reception was very nice and helpful, great breakfast although very expensive (like everything in Zurich).

  • Stayed December 2011, travelled on business
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Arkadiy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 18 November 2011

I stayed at the Four Points on business and was delighted by the size of the room, incredibly spacious and chic. The bed was wonderfully comfortable and there was a nice view out the window of the river. Size of the shower was great! Complimentary touches (sweet treats and water) also made the stay more enjoyable. Would stay here in Zurich.

  • Stayed June 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
india
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 7 November 2011

Location fo the Hotel is very good, near to shopping mall, bus tram station. Good rooms however for family with teens could be a problem as the bathroom doors are of some what opaque glass.
Need to use th ebathroom with lights switched off.
Staff is very Helpful

  • Stayed May 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rastyIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 4 November 2011

I stayed there for about 10 days during a training session. The hotel is well situated close to the tram and malls and a walking distance from our offices. It's rather pricey (CHF251/ night) but so are most of the hotels in Zurich.The staff are very helpful and will go out of their way to assist you. The rate does not include breakfast which is about 30CHF but its a good breakfast. I was however charged for minibar items I didn't use, although when I raised they issue they quickly removed them from the bill. The cable TV is boring since it only has 10 english speaking channels and most of them are news, would be better if they added ITV3 and ITV4 both have movies. I have issues with the lack of WIfi in the rooms, means you have to sit at the desk and work.

Room Tip: The corner room on the 2nd floor is excellent with maximum privacy. When you walk in the bed and bat...
See more room tips
  • Stayed October 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jwes_KE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Sihlcity Zurich

Property: Four Points by Sheraton Sihlcity Zurich
Address: Kalandergasse 1, Zurich 8045, Switzerland
Region: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#24 Romantic Hotel in Zurich
#24 Luxury Hotel in Zurich
#26 Business Hotel in Zurich
#46 Family Hotel in Zurich
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Four Points by Sheraton Sihlcity Zurich 4*
Number of rooms: 132
Official Description (provided by the hotel):
It is located in the heart of Zurich, on the grounds of the former paper mill and combines existing architecture with modern construction technology. The hotel is center of a microcosm with diverse restaurants, cafes, 80 shops, the largest multiplex cinema in Switzerland, an event location and office spaces. The 132 rooms, including eight junior suites and four senior suites, are air conditioned and offer convenient amenities and a design-oriented ambience. Classic, modern and charming: The Rampe Süd Restaurant with its carefully composed style is perfectly adapted to its surroundings in Sihlcity. The culinary duo Mario Rich & Tim Metzner create and interpret a surprising new way of international, national and regional classics with their team. The trendy furnished Urbano Bar & Lounge offers hotel guests and locals a wide range of cocktails and a special snack menu. Featuring eight partly combineable meeting rooms and a capacity for up to 450 delegates, the seminar hotel in Zurich Sihlcity is perfectly suited for your meeting in Zurich. All meeting rooms are air-conditioned, well-lit and equipped with state-of-the-art conference technology. HD Laser projectors allow to present in daylight and six 82 "Interactive Smart TVs provide a new interactive presentation experience. The new Smart Food concept guarantees a healthy and varied seminar food. ... more   less 
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Also Known As:
Four Points By Sheraton Sihlcity Zurich Hotel
4 Points By Sheraton Sihlcity Zurich
Four Points zürich
Four Points Sihlcity Zurich
Four Points Zurich
zürich Four Points

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