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“Fabulous experience!”

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Best Western Lamphey Court Hotel & Spa
Ranked #1 of 2 Hotels in Lamphey
Wales
1 review
“Fabulous experience!”
Reviewed 8 April 2008

I would like to say that the hotel was the perfect venue for my recent wedding. The venue was spectacular, the food was first class, rooms were spotless with first class service from both staff and management. My wedding day was amazing and could not have happened without the expert help from the staff whom helped me in every way from ordering room service at 1.00 am to serving all my family late in the bar. The service of the wedding breakfast was very good proving efficient, helpful and most friendly. I was overwhelmed by the day and also how kind and considerate everyone was. The leisure spa was also very good as they offered spa treatments such as massage, reflexology and many more treatments. My family were able to destress before the big day and enjoy the use of the pool, jacuzi, sauna and fitness room. I would suggest if a special occasion to ask if room 5 or any deluxe room is available and a must have off the menu would have to be the Welsh rack of lamb and any of the delicious desserts.

Stayed April 2008
Helpful?
Thank alice123WALES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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884 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (208)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
uk
1 review
Reviewed 3 April 2008

This Hotel is is in a good location and looks the biz from outside. The annexe room was large.
The breakfast was continental and stale or items not available and the staff nonchelant full engish was extra £11.
We had evening meals at the 'dial inn' which is located just past the entrance to the lamphey's long drive. The food and atmosphere there was excellent and much better then the Lamphey court. The pool and leisure facilities were adequate but small and well used. The public rooms are nicely done and in keeping with the period of the house but as usual bar prices expensive. If you like value for money go somewhere else.

  • Liked — Location
  • Disliked — Service
  • Stayed March 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Billyinuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lamphey hotels

wales
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 February 2008

lovely setting, the annexe rooms are super, but the bedrooms inside the hotel do not really live up to modern standards and were a great disappointment after being in the annexe for a week.
The food is expensive and the staff nonchelant. We ate at the 'dial inn' which is located just past the entrance to the lamphey's long drive. The food and atmosphere there was excellent and much better then the Lamphey court. The pool and leisure facilities were adequate and well used. The public rooms are nicely done and in keeping with the period of the house.

  • Liked — the annexe rooms are very good
  • Disliked — rooms in the 'house' were barely average. Food too expensive for what it was.
  • Stayed January 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank jalfro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 January 2008

We totally regret booking this hotel without researching it first. We stayed here between Xmas and New Year expecting a quiet relaxing couple of days away without the children. We had paid £150 for a superior room despite on their website saying it was £120 in Dec (after being told that it was more during the Xmas period for some reason).

Started off promising with a large driveway leading up to a very impressive looking hotel from the outside. Whilst walking up to our room we noticed despite a very grand looking staircase that the handrail was hanging off the wall. Despite us arriving at 3pm, there were linen room doors open and various items that the cleaners had left lying around, throughout the dingy corridors. Our room was old fashioned and grubby like the rest of the building, and it was absolutely freezing! Rang the receptionist who told us that heating was on a timer but she'd put it on for us! At £150 a night, I think the least you can expect when you arrive is a warm room in the middle of Winter! The bathroom had some mould on the tiles and there were tiles missing from either side of the toilet. There were some items of rubbish left underneath the tv stand so it obviously wasn't cleaned to a high standard.

Decided to go and use the pool and spa whilst the heating warmed up - what a joke. The changing rooms were filthy and appalling. The pool was tiny and full of children diving in and out of it including the jacuzzi. There were fully clothed adults with their shoes on standing alongside it. Ok, this is not the hotel's fault that the guests were not hygenic but they could have somebody to keep an eye on what is going on in there, considering it is advertised as a Spa hotel. We were expecting to go and have a relax but that was impossible so didn't stay in there for more than 15 mins before we made a quick getaway.

Had booked for dinner, but after seeing the overpriced menu and having a drink in the bar we cancelled. Again children running riot throughout the bar area, which incidentally was very outdated with not very pleasant surroundings. We went to the Dial Inn just at the end of the road and had a fabulous meal there instead.

The bed was awful - woke up with terrible backache. The breakfast itself was nice, not much choice but ok, but it was like being in somebody's sitting room at a wake! It was too quiet and formal and also the waitress appeared to not speak a word of English so she showed us the plates so we could choose which was our cooked breakfast. We couldn't wait to get out of there so left earlier than checkout time.

  • Liked — Outside of hotel is very impressive
  • Disliked — Not exactly a warm welcome - bedroom being freezing and dark!
  • Stayed December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sjfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 5 Contributor
59 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 12 November 2007

We stayed at the Lamphey Court for one night in August during a walking tour of Wales. This was one of the most expensive places we stayed and not even close to the nicest.

From the website you might think this is a luxury hotel. Not so. I had to laugh that they have a helicopter pad--if you can afford to arrive by helicopter choose a better hotel than this one! The exterior is quite impressive, but on walking through the front door you get a sense that it has been many years since anything was done to the interior.

Our room was just above the front entrance overlooking the parking lot, but with a nice view beyond through a pasture and to the small church in Lamphey. Noise in this room was a problem because a large party stood out on the front terrace talking loudly after a late dinner--we could hear every word echoing right into our window. In the morning staff talking on the front terrace woke us.

The room was small, furniture old and worn, carpet dingy. The bedspread looked as if it hadn't been cleaned in years. The bed was lumpy and uncomfortable.

A plus: the bathtub was clean and a great deep soaking tub, which is a nice treat after a long day's walk.

Food in the restaurant was good, not extraordinary. The bar is not staffed adequately.

If you get a really cheap rate this hotel is probably worth it--convenient to various locations on the Pembrokeshire Coast Path--but don't pay a lot of money. They need a serious interior renovation before they achieve the "luxury four-star status" they claim.

  • Liked — Impressive exterior
  • Disliked — Old, tired room in dire need of refurbishing
  • Stayed August 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TripsPlease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 August 2007

Stayed at Lamphey Court as I could use my Nectar points so I was therefore limited to Best Western Hotels, which wasn't a great start.

The hotel looks simply stunning with well tended grounds and a stunning vista. However the interior of the hotel is somewhat tired and would perhaps do better with a limited refurbishment.

Area's such as the bar and dining room require new furniture as the old chairs are uncomfortable and unsightly. Also having to constantly ask at reception for another drink from the bar is diconcerting, happened everytime we went in. The conservatory is very old fashioned and tired.

The room we were given was average and overlooking the car park. The initial female receptionist seemed quite turse and pointed out that we only had a standard room as "we were on Nectar points and would have to pay extra for a larger room ! " I wasn't looking for an upgrade just a room that didn't look over the car park. Later on the male receptionist was much more helpful, however the room he gave us was far to dark and small so we stayed where we were. We learned to regret our decision though as at 7 am the extractors directly below us started in the kitchen and gave us an early morning alarm call we did not request. STAY AWAY FROM THE ROOMS NUMBERED 1 to 4 unless you are an early riser.

Dinner was satisfactory that night, but breakfast was delicious service was pleasant and swift and the quality of the cooked breakfast was superb.

Outside of the hotel I can recommend The Blue Ball restaurant in Tenby. The staff are incredibly kind, the food is immpecable and the bill was a huge surprise. Just excellent value and quality 10/10

Walk down to Lamphey train station (10 mins walk from the hotel and £2.40 single, )enjoy a drink at the Lamphey Hall Hotel and catch the train to Tenby as parking is a nightmare. We had a great evening for our anniversary. Oh yes while I think on when I told our female receptionist this was our anniversary i got a look as if to say AAANNNDDD !!

I was glad that I did use my points and only payed £90 per night as if I had been paying full price I would have complained strongly.

Overall:

Hotel Exterior: Excellent
Hotel Interior: Tired
Staff: OK
Value: Poor (Thank God fror Nectar Points)
Return: No

Stayed August 2007
Helpful?
2 Thank len17672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 August 2007

The outside of the hotel was impressive and the location and view beautiful - countryside, sheep in pasture. We found the staff to be pleasant and helpful. The room was sub-standard - dark, lining of curtains torn, small TV. My 5 year old slept on the floor rather than the pull-out couch - the mattress was atrocious. Housekeeping was not up to par - left cleaning supplies in our room, didn't have the room cleaned until 4pm one day, towels not nicely folded. The towels, although clean, were tired.

Stayed August 2007
Helpful?
2 Thank BJ_Go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Lamphey Court Hotel & Spa

Property: Best Western Lamphey Court Hotel & Spa
Address: Lamphey | near Tenby, Lamphey, Pembroke SA71 5NT, Wales
Region: United Kingdom > Wales > Pembrokeshire > Pembroke > Lamphey
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Lamphey
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Lamphey Court Hotel & Spa 4*
Number of rooms: 39
Official Description (provided by the hotel):
Lamphey Court Hotel & Spa is Pembrokeshire's best kept secret, a stunning country hotel set in beautiful grounds. The new Spa is a great addition & offers a full range of therapies & treatments has a state of art gym & sauna,steam room,spa bath,tennis courts & an infinity heated swimmimg pool. Set in the heart of Pembrokeshire, close to sandy beaches, the Pembrokeshire Coast National Park & the historic Preseli Hills. The hotel is in a south facing position with unspoiled views across the Pembrokeshire countryside next to the beautiful medieval Bishop's palace. Also within a short drive is Oakwood theme Park and Manor House Wildlife Park, Caldey Island with it's Cistercian monastery & countless historic castles, such as Carew and Pembroke. Lamphey Court Hotel & Spa is the jewel of Pembrokeshire, a perfect location, whether on business (close to the Milford Haven Waterway) or for pleasure, with family or as a couple. Escape to the tranquility and luxury of this stunning location. ... more   less 
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Also Known As:
Best Western Pembroke
Pembroke Best Western
Best Western Lamphey Court Hotel & Spa Pembroke

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